Estefania Hernandez De Germosen
Bronx,NY
Summary
Service-focused ABA Therapist devoted to help clients improve behaviors and better meet treatment goals. Skilled in implementing protocols to help individuals acquire skills and adopt reduction strategies for problematic behaviors. Focused on giving comprehensive support involving parents and caregivers.
Overview
12
12
years of professional experience
Work History
Crew Member
Wendy’s
01.2021 - Current
- Processed cash and credit card transactions using a cash register
- Ensured that customers received high-quality service
- Ensure that food preparation and customers service areas were kept clean and hygienic
- Provide courteous and professional service to customers
- Used marketing strategies to increase sales of menu items.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Home Health Aide - Part Timer
Rockaway CDPAP
02.2019 - 04.2020
- Set aside the patient’s medication
- Organize patient schedules and take the patient to appointments
- Making sure the patient’s house is safe and clean.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Shift Manager
McDonald
03.2019 - 01.2020
- Underwent training to learn the company guidelines
- Contribute to the store profits by strategically upselling menu items
- Accomplishing several tasks at one time such as handling out orders, taking orders from Customers and handling credit and cash payments
- Interacting with customers in a polite and professional manner
- Worked with team members to keep a safe work environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Sales Associates
La Sirena
12.2012 - 03.2016
- They builtThey builtTraining new employees on safety policies and how to keep the floor safe
- Help the company stay with a high and positive shopping experience
- Meeting sales goals for each week.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- I handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds by store policy.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building astrong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Licensed in Business Administration -
Universidad Dominican O&M
Dominican RepublicDiploma in Teacher Qualification -
Universidad Dominican O&M
Personal Care Aide / Clinton Institute,
Bronx, NYCert/ Child Abuse Identification And Reporting
NYC Department Of EducationCertificate Autism - Workshop
NYC Department Of EducationCertificate/ Schools Against Violence Education
NYC Department Of EducationCertificate/ Dignity For All Students Act (DASA)
NYC Department Of EducationRBT 40-HOUR Training
ONLINE Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-Solving
Collaboration with Professionals
Autism Spectrum Knowledge
Data Collection
Timeline
Crew Member
Wendy’s
01.2021 - Current
Shift Manager
McDonald
03.2019 - 01.2020
Home Health Aide - Part Timer
Rockaway CDPAP
02.2019 - 04.2020
Sales Associates
La Sirena
12.2012 - 03.2016
Licensed in Business Administration -
Universidad Dominican O&M
Diploma in Teacher Qualification -
Universidad Dominican O&M
Personal Care Aide / Clinton Institute,
Cert/ Child Abuse Identification And Reporting
Certificate Autism - Workshop
Certificate/ Schools Against Violence Education
Certificate/ Dignity For All Students Act (DASA)
RBT 40-HOUR Training
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