Lenna Diamaduros
Columbia,SC
Summary
SaaS Account Management Professional with specialized experience in ticketing, event management, sales, and food and beverage management.
Overview
6
6
years of professional experience
Work History
Client Success Manager
Hometown Ticketing
, SC
05.2021 - Current
- Day to day management of 100+ assigned school and school district accounts, while working to help contacts better understand our software and features of the HTT platform.
- Sold 1 million tickets in a 12 month time frame.
- Manages anywhere from 100-500 events in our virtual box office weekly.
- Travel to different K12, College, and Association events to assist with the ticketing process from start to finish.
- Onboarded 20+ theater and fine arts departments for schools by developing great rapport with my accounts athletic departments.
- Provide end to end training to school accounts through the onboarding process in person and via Zoom.
- Analyze budget and implements financial plans for academic programs and related events.
- Extensive day-to-day use of Salesforce, G-Suite, Microsoft Office, and multiple API integrations to manage accounts and communicate with my team internally.
Client Success Coordinator
Hometown Ticketing
, SC
10.2020 - 05.2021
- Day to day management of 80+ assigned school and school district accounts, while working to help contacts better understand our software and features of the HTT platform.
- Build positive relationships with school contacts and event workers to continue to grow confidence while transitioning to online ticketing.
- Provide end to end training to school accounts through the onboarding process and event management.
Account Executive
Party Reflections
Columbia, SC
01.2020 - 04.2020
- Maintained close relationships with 40+ existing clients, while seeking to expand the scope of work and regular renewal of business.
- Worked closely with multiple vendors, the events team, and the operations team to ensure that all details of event orders are executed to company standards and client expectations.
- Successfully managed up to 20 events weekly, carefully assuring that all details for each event were correct and vendors for each event had all of the information needed.
Special Events Manager
Columbia Fireflies
Columbia, SC
11.2018 - 01.2020
- Increased special events revenue by 19% and doubled Segra Park's number of special events over the prior year.
- Successfully oversaw all non-baseball events at Segra Park, including private events, fundraisers, corporate events, etc. ranging from 5-16,000 guests.
- Gained extensive experience working with budgets for various groups.
- Managed up to 15 events per week simultaneously, while coordinating with multiple vendors and the clients to assure the events ran smoothly.
- Worked on multiple internet programs to prepare room layouts, quotes, invoices, etc., and managed an Excel spreadsheet to keep track of commissions and checks.
- Worked with each group individually to determine and finalize their personal event needs such as technical, room set-up, in-house catering, housekeeping, and parking.
- Determined event staffing requirements such as catering floor staff, bartenders, medical support, security, and cleaning.
Head Waitress
Tazza Kitchen
01.2018 - 10.2018
- Successfully performed as manager on duty when the general manager was not present, and managed the schedule for all front of house employees.
- Made daily bank deposits and managed an Excel spreadsheet that included daily, monthly, and quarterly sales.
- Trained incoming front of house staff regarding the restaurant's procedures, culture, and practices.
Waitress
Tazza Kitchen
Columbia, SC
11.2015 - 01.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
BS - Hospitality Management
University of South Carolina
Columbia, SC05.2018
Timeline
Client Success Manager
Hometown Ticketing
05.2021 - Current
Client Success Coordinator
Hometown Ticketing
10.2020 - 05.2021
Account Executive
Party Reflections
01.2020 - 04.2020
Special Events Manager
Columbia Fireflies
11.2018 - 01.2020
Head Waitress
Tazza Kitchen
01.2018 - 10.2018
Waitress
Tazza Kitchen
11.2015 - 01.2018
BS - Hospitality Management
University of South Carolina
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