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GWENDOLINE JOYCE DALMACIO
Certified Clinical Medical Assistant intern
Davie,US
Summary
Healthcare professional prepared to excel in fast-paced medical environment. Provided comprehensive patient care and supported clinical operations. Known for strong team collaboration and adaptability with changing needs. Skills include patient interaction, medical documentation, and clinical support.
Overview
14
14
years of professional experience
3
3
Languages
4
4
Certificates
Work History
Reservation Concierge
SeaDream Yacht Club
Plantation, Florida
08.2025 - Current
- Served as a primary contact of guest and travels agents.
- Providing excellent customer service.
- Coordinated with various departments to streamline operations and provide comprehensive support to guest and travel agents.
- Updating guest registration detail.
- Answering guest or travel agents inquiries with professionalism.
- Managing reservations and payments.
Stewardess
Motor Yacht Queen D
03.2022 - 02.2024
- This is a privately owned party yacht. A very busy spring and summer season in the Bahamas & the Caribbean.
- Responsible for overall interior housekeeping including laundry & sometimes chef assistant.
- Provided personalized care for owner, family & other guest, anticipating needs and going above-and-beyond to exceed expectations.
- Mostly i am scheduled in graveyard shift until closing and i always handled guest in professional manner whether they were under the influence of alcohol or not.
Stewardess/Masseuse
Motor Yacht Seaquest
12.2021 - 03.2022
- This is a private yacht for family use only. We serve just a family of three and occasionally we have relatives and friends of our principal coming to join the trip mostly in the Bahamas.
- Performing general housekeeping duties, such as vacuuming, dusting, polishing, detailing, making up & turning down rooms.
- Ensuring cleanliness, functionality, and proper stocking of spa facilities, equipment, and products..
- Providing massage to owners request.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Temporary Stewardess/Senior Spa Therapist
Motor Yacht Moca
08.2021 - 11.2021
- A very busy charter yacht with impeccable high net worth individual clients being booked.
- Delivered professional massage technique and body treatments, contributing to an overall positive guest experience.
- Keeping the yacht's interior spotless, including all guest and common areas, staterooms, and heads when not busy with spa treatments.
Stewardess/ Head Spa Therapist
MotorYacht Nord
09.2020 - 07.2021
- This is my first Gigayacht that i worked on and this about 465 ft. & was awarded "Yacht of the Year 2021" at the World Yachts Trophies . My first Company Overview: (Newly built,very busy private yacht and a top notch high end service for a ultra high net worth individual )
- Shipyard warehouse yacht organization for the entire interior set up.
- Maintaining the highest standard in both massages and facial treatments to the owner, family, friends and guest onboard.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
TEMP. STEWARDESS/MASSEUSE
M/Y ATTESSA IV
02.2019 - 05.2019
- Consult with client (owner) to assess needs and problem areas and determine appropriate techniques.
- Assisted when needed in maintaining the interior.
- Make up and turn down guest rooms.
Massage Therapist/Acting Assistant Spa Manager
STEINER TRANSOCEAN LTD. (ONESPAWORLD)
06.2011 - 08.2018
- Company Overview: COSTA CRUISES, P & O UK, ROYAL CARRIBEAN INTERNATIONAL, CELEBRITY CRUISES and PRINCESS CRUISES (SAMSARA, OASIS, VITALITY, AQUA, LOTUS SPA WELLNESS AND SALON)
- Responsible for staff schedule.
- Responsible for Inspection Records and documentation (USPH, MLC, US COAST GUARD).
- Continually conducting trainings to new staffs about sales, personality development, health and wellness education.
- Conducting Spa seminars in relation to health and wellness to drive guest to the Spa to increase Sales revenue in guest areas like theater, Lounge, gym and conference rooms.
- Doing reception jobs.
- Organized special events such as holiday promotions or group bookings, ensuring smooth operations during high-traffic periods.
- Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
- Greeted spa guests warmly to create positive first impression of establishment.
- Led spa tours for new members to familiarize guests with services provided.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Education
Bachelor of Science - Nursing
SOUTHWESTERN UNIVERSITY
Cebu Philippines 05.2001 -
Skills
American Heart Association Basic Life Support (CPR and AED) Program
Certification
Certified Clinical Medical Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Law Of Attraction ( The secret)
Rhonda Bryne
Software
Seaware
STRIPE
Cruise Control
EHR
Hubspot
SilverSpa
Languages
Spanish
Elementary
Italian
Elementary
Portuguese
Elementary
English
Full Professional
Timeline
Reservation Concierge
SeaDream Yacht Club
08.2025 - Current
Certified Clinical Medical Assistant
07-2025
American Heart Association Basic Life Support (CPR and AED) Program
06-2025
Stewardess
Motor Yacht Queen D
03.2022 - 02.2024
AHA FIRST AID
03-2022
BASIC SAFETY TRAINING
03-2022
Stewardess/Masseuse
Motor Yacht Seaquest
12.2021 - 03.2022
Temporary Stewardess/Senior Spa Therapist
Motor Yacht Moca
08.2021 - 11.2021
Stewardess/ Head Spa Therapist
MotorYacht Nord
09.2020 - 07.2021
TEMP. STEWARDESS/MASSEUSE
M/Y ATTESSA IV
02.2019 - 05.2019
Massage Therapist/Acting Assistant Spa Manager
STEINER TRANSOCEAN LTD. (ONESPAWORLD)
06.2011 - 08.2018
Bachelor of Science - Nursing
SOUTHWESTERN UNIVERSITY
05.2001 -