Microsoft office and Outlook
GWENDOLINE JOYCE DALMACIO
Customer service associate
Davie,US
Work Preference
Summary
Professional with strong background in travel planning and customer service. Skilled in itinerary customization, client relationship management, and sales optimization. Known for fostering team collaboration and adapting to changing needs to achieve exceptional results. Adept at leveraging communication and organizational skills to create memorable travel experiences.
Overview
15
15
years of professional experience
3
3
Languages
4
4
Certificates
1
1
NHA CERTIFIED CLINICAL MEDICAL ASSISTANT
Work History
Clinical Medical Assistant Extern
Associates Md
Davie, Florida
11.2025 - 12.2025
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Measured patient pulse oximetry.
- Enhanced patient care by accurately recording medical histories and vital signs.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented infection control protocols, ensuring a safe and clean environment for patients and staff.
- Enhanced communication between healthcare providers and patients by serving as a liaison in diverse clinical settings.
- Educated patients on medication administration, promoting proper usage and adherence to prescribed instructions.
- Administered vaccinations according to protocol, contributing to community health initiatives.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Maintained strict compliance with HIPAA regulations, safeguarding sensitive patient information at all times.
- Performed phlebotomy procedures, skillfully collecting blood samples for laboratory analysis.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Improved efficiency within the practice by updating electronic health records accurately and timely manner.
- Collected histories, vitals, and current complaints via patient interviews.
- Conducted EKG testing efficiently, aiding in the diagnosis of cardiovascular issues among patients.
Reservation Concierge - Part time
SeaDream Yacht Club
Plantation, Florida
08.2025 - 11.2025
- Served as a primary contact of guest and travels agents.
- Providing excellent customer service.
- Coordinated with various departments to streamline operations and provide comprehensive support to guest and travel agents.
- Updating guest registration detail.
- Answering guest or travel agents inquiries with professionalism.
- Managing reservations and payments.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maintained detailed records of guest preferences to personalize future visits.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
Stewardess
Motor Yacht Queen D
03.2022 - 02.2024
- This is a privately owned party yacht. A very busy spring and summer season in the Bahamas & the Caribbean.
- Responsible for overall interior housekeeping including laundry & sometimes chef assistant.
- Provided personalized care for owner, family & other guest, anticipating needs and going above-and-beyond to exceed expectations.
- Mostly i am scheduled in graveyard shift until closing and i always handled guest in professional manner whether they were under the influence of alcohol or not.
Stewardess/Masseuse
Motor Yacht Seaquest
12.2021 - 03.2022
- This is a private yacht for family use only. We serve just a family of three and occasionally we have relatives and friends of our principal coming to join the trip mostly in the Bahamas.
- Performing general housekeeping duties, such as vacuuming, dusting, polishing, detailing, making up & turning down rooms.
- Ensuring cleanliness, functionality, and proper stocking of spa facilities, equipment, and products..
- Providing massage to owners request.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Temporary Stewardess/Senior Spa Therapist
Motor Yacht Moca
08.2021 - 11.2021
- A very busy charter yacht with impeccable high net worth individual clients being booked.
- Delivered professional massage technique and body treatments, contributing to an overall positive guest experience.
- Keeping the yacht's interior spotless, including all guest and common areas, staterooms, and heads when not busy with spa treatments.
Stewardess/ Head Spa Therapist
MotorYacht Nord
09.2020 - 07.2021
- This is my first Gigayacht that i worked on and this about 465 ft. & was awarded "Yacht of the Year 2021" at the World Yachts Trophies . My first Company Overview: (Newly built,very busy private yacht and a top notch high end service for a ultra high net worth individual )
- Shipyard warehouse yacht organization for the entire interior set up.
- Maintaining the highest standard in both massages and facial treatments to the owner, family, friends and guest onboard.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
TEMP. STEWARDESS/MASSEUSE
M/Y ATTESSA IV
02.2019 - 05.2019
- Consult with client (owner) to assess needs and problem areas and determine appropriate techniques.
- Assisted when needed in maintaining the interior.
- Make up and turn down guest rooms.
Massage Therapist/Acting Assistant Spa Manager
STEINER TRANSOCEAN LTD. (ONESPAWORLD)
06.2011 - 08.2018
- Company Overview: COSTA CRUISES, P & O UK, ROYAL CARRIBEAN INTERNATIONAL, CELEBRITY CRUISES and PRINCESS CRUISES (SAMSARA, OASIS, VITALITY, AQUA, LOTUS SPA WELLNESS AND SALON)
- Responsible for staff schedule.
- Responsible for Inspection Records and documentation (USPH, MLC, US COAST GUARD).
- Continually conducting trainings to new staffs about sales, personality development, health and wellness education.
- Conducting Spa seminars in relation to health and wellness to drive guest to the Spa to increase Sales revenue in guest areas like theater, Lounge, gym and conference rooms.
- Doing reception jobs.
- Organized special events such as holiday promotions or group bookings, ensuring smooth operations during high-traffic periods.
- Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
- Greeted spa guests warmly to create positive first impression of establishment.
- Led spa tours for new members to familiarize guests with services provided.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Education
Bachelor of Science - Nursing
SOUTHWESTERN UNIVERSITY
Cebu Philippines 05.2001 -
Clinical Medical Assistant
Stepful, National Health Carreer Association
Detroit, MI 07.2025 - 11.2025
Skills
American Heart Association Basic Life Support (CPR and AED) Program
Emergency first aid skills
Effective verbal communication
Dedicated work ethic
Data entry
Microsoft office and outlook
Phlebotomy
CPR
EMR / EHR
Using a centrifuge
Medical office administration
Direct Patient Care
Compassionate caregiver
Patient Assessments
Monitoring patient progress
E Clinical works
EKG
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Active Listening
Multitasking Abilities
Good Telephone Etiquette
Written Communication
Critical Thinking
[Type] Software Proficiency
Planning and Coordination
Interpersonal communications
Certification
Certified Clinical Medical Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Law Of Attraction ( The secret)
Rhonda Bryne
Software
Seaware
STRIPE
Cruise Control
EMR
Hubspot
E Clinical works
Languages
Spanish
Elementary
Italian
Elementary
Portuguese
Elementary
English
Full Professional
Timeline
Clinical Medical Assistant Extern
Associates Md
11.2025 - 12.2025
Reservation Concierge - Part time
SeaDream Yacht Club
08.2025 - 11.2025
Clinical Medical Assistant
Stepful, National Health Carreer Association
07.2025 - 11.2025
Stewardess
Motor Yacht Queen D
03.2022 - 02.2024
Stewardess/Masseuse
Motor Yacht Seaquest
12.2021 - 03.2022
Temporary Stewardess/Senior Spa Therapist
Motor Yacht Moca
08.2021 - 11.2021
Stewardess/ Head Spa Therapist
MotorYacht Nord
09.2020 - 07.2021
TEMP. STEWARDESS/MASSEUSE
M/Y ATTESSA IV
02.2019 - 05.2019
Massage Therapist/Acting Assistant Spa Manager
STEINER TRANSOCEAN LTD. (ONESPAWORLD)
06.2011 - 08.2018
Bachelor of Science - Nursing
SOUTHWESTERN UNIVERSITY
05.2001 -