Summary
Overview
Work History
Education
Skills
Timeline
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Breana Flake

Houston,Texas

Summary


Highly Adaptable Business Management Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Knowledgeable experience in Business Communication, Sales, Email Marketing, Digital Marketing, & Project Management. Collaborative Leader dedicated to Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Assistant Manager, Customer Service

Lockwood Skating Palace
01.2022 - Current
  • Implementing new trends and ideas to help create a more diverse environment; to seek a variation of new consumers.
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Developed strong relationships with clients, leading to increased repeated business and loyalty.
  • Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.

Community Assistant

American Campus Communities
08.2022 - 05.2024
  • Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for living residents
  • Supported new residents in their transition to the Housing community by providing information on available resources and amenities.
  • Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
  • Become acquainted with residents living at the property while serving as a resource for both residents and parents concerning the property, the University and the greater community.
  • Promoted a positive living environment for residents through effective communication and conflict resolution.

Mobility Technichian

Houston Methodist Hospital
07.2021 - 01.2022
  • Worked alongside Physical Therapist to help mobilize patients in the acute care setting
  • Prone Sedated COVID Patients in the Intensive Care Unit to help optimize lung expansion
  • Supported patients' progress and physical health by prescribing and demonstrating bedside and at-home exercises.

Front End Team Member

Walmart
05.2020 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

BBA - Business Management

Prairie View A&M University
Prairie View, Texas
12.2024

Skills

  • Operations Management
  • Customer service expertise
  • Innovation and Creativity
  • Data Analytics
  • Conflict Management
  • Social Media Management
  • Microsoft Outlook, Word, and Excel

Timeline

Community Assistant

American Campus Communities
08.2022 - 05.2024

Assistant Manager, Customer Service

Lockwood Skating Palace
01.2022 - Current

Mobility Technichian

Houston Methodist Hospital
07.2021 - 01.2022

Front End Team Member

Walmart
05.2020 - 01.2021

BBA - Business Management

Prairie View A&M University

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Breana Flake