Willow Friar
Austin,TX
Summary
Highly experienced in community outreach and engagement, with hands-on experience in managing community programs. Possess strong skills in relationship building, conflict resolution, and stakeholder communication. I have a healthcare background in both rehabilitation and dental care that is proficient in directing patient care programs that are both high-quality and efficient.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Swish Dental
Austin , TX
08.2024 - Current
- Coordinated patient appointments and maintained appointment schedule.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
Community Specialist
Lululemon
Austin , Texas
08.2021 - Current
- Establish and manage local key relationships (e.g., Ambassadors, studio owners, and in-store guests) to increase new guest acquisition and guest retention
- Attend, support, and/or host local and regional Community events
- Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives
Rehabilitation Assistant
Indiana University Health
Indianapolis, IN
04.2022 - 03.2024
- Assisted Physical and Occupational Therapist with patients' initial physical evaluation.
- Assisted in the development of individual treatment goals for each patient.
- Performed physical therapy exercises with patients to improve mobility, strength, coordination, and balance.
- Worked closely with other healthcare professionals to coordinate care for patients.
Education
Bachelor of Science - Communication Sciences
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Office Administration
- Patient documentation
- Critical Thinking Skills
- Relationship Building
- Project Management
- Insurance Verification
Certification
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- HIPAA Compliance Certification – Various Providers.
Affiliations
- Volunteer for Charlotte Mecklenburg School Corporation (2021-2023)
- Volunteer for Huntington County Humane Society (2016-2020)
Timeline
Patient Coordinator
Swish Dental
08.2024 - Current
Rehabilitation Assistant
Indiana University Health
04.2022 - 03.2024
Community Specialist
Lululemon
08.2021 - Current
Bachelor of Science - Communication Sciences
Indiana University - Purdue University Indianapolis
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