BROOKE GUINN
Summary
Dynamic professional with a proven track record in customer service and sales, adept at fostering strong customer relationships and effectively identifying client needs. Possesses exceptional communication and interpersonal skills, ensuring the delivery of superior service that enhances customer satisfaction and loyalty. Committed to driving results through a customer-centric approach, focusing on understanding and exceeding expectations. Eager to leverage expertise to contribute to team success and elevate the overall customer experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Sales Representative
Podimetrics
09.2024 - 09.2025
- Worked collaboratively with team members to achieve group goals and improve overall sales performance.
- Worked with patients to ensure proper and continued use of the device.
- Implemented creative solutions to address unique challenges faced by different clients, demonstrating adaptability in problem-solving approaches.
- Managed accounts efficiently by tracking orders and shipments within company systems.
- Provided exceptional customer service, addressing client concerns promptly and ensuring satisfaction.
- Served customers with knowledgeable, friendly support.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Enhanced product knowledge through continuous training sessions and staying up-to-date on industry trends.
Podiatry LPN, PAVE Certified
Department of VA
12.2016 - 09.2024
- Ordered prosthetics devices after determining veterans meet qualifications.
- Applied effective communication techniques when interacting with patients, families, and providers.
- Leveraged wound care expertise to change dressings and monitor for signs of infection of DFUs
- Determined learning needs of patients and families to develop appropriate teaching strategies.
- Managed time efficiently while balancing multiple priorities simultaneously.
- Used computers to complete necessary documentation on patient progress.
- Followed neuropathic/high-risk patients every few months for preventative measures.
- Certified wound care nurse
- Cared for wounds, provided treatments, and assisted with procedures.
- Placed Return to Clinics, Scheduled/cancelled appointments, called to confirm appointments, managed clinic schedule.
LPN
Maternal and Family Practice
01.2014 - 12.2016
- Supported wound care needs and related nursing duties.
- Charting
- Referrals
- EKG's
- Assist in minor surgeries
- Clean and sterilize instruments
- Inform patients of lab/test results, and order lab/test results per orders
- Efficiently managed multiple tasks simultaneously while maintaining focus on quality patient care.
- Contributed positively to a team environment through open communication, respect for diversity, flexibility, reliability, and professionalism.
- Provided high-level care to patients in a busy, fast-paced clinic setting.
Nurse Manager
Wagoner Care Center
10.2013 - 12.2013
- Conducted regular meetings with nursing staff to discuss challenges and identify solutions.
- Established positive working relationships with patients, families, physicians, staff members, and vendors.
- Reviewed patient charts for accuracy of documentation according to established guidelines.
- Educated individuals and families on health education and disease prevention.
- Performed physical examinations.
- Determined learning needs of patients and families to develop appropriate teaching strategies.
- Maintained detailed records of patient care plans, assessments, treatments, and progress reports.
- Administered medications to patients and monitored for reactions or side effects.
- Used computers to complete necessary patient charts and documentation on patients' progress.
Education
LPN - Nursing
Indian Capital Technology Center
Muskogee, OK06.2013
General Studies -
Connor's State College
Muskogee, OKGeneral Studies - undefined
Southwestern Oklahoma State University
Weatherford, OKSkills
- Diabetic Foot Care
- Preventive Care
- Strong clinical judgement
- Time management
- Wound Care
- Appointment scheduling expertise
- Patient appointment management
- Professionalism and ethics
- Sales presentations
- Relationship building
- Conflict resolution techniques
- Strong communication
Certification
- LPN
- PAVE Certified through VA
- Certified Wound Care Nurse
Timeline
Associate Sales Representative
Podimetrics
09.2024 - 09.2025
Podiatry LPN, PAVE Certified
Department of VA
12.2016 - 09.2024
LPN
Maternal and Family Practice
01.2014 - 12.2016
Nurse Manager
Wagoner Care Center
10.2013 - 12.2013
General Studies - undefined
Southwestern Oklahoma State University
LPN - Nursing
Indian Capital Technology Center
General Studies -
Connor's State College