Brittany Garnier
Liverpool,NY
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
15
15
years of professional experience
Work History
Member Service Adminstrator
YMCA
Liverpool, NY
04.2023 - Current
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped 100+ of customers every day with positive attitude and focus on customer satisfaction.
Assistant Branch Manager
Family First Federal Credit Union
Rochester, NY
01.2015 - 01.2017
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed branch size of over $1,000,000 in deposits and team of 4 full and part-time employees.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed sales strategy to meet established sales objectives.
Assistant Branch Manager, Operations
Citizens Bank
Rochester, NY
08.2009 - 12.2014
- Assessed team of 4 employee performances and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Launched new training program to boost employee skills and staff retention rate.
Education
High School Diploma -
Liverpool High School
Liverpool, United StatesSkills
- Resource Optimization
- Presentation Creation
- Supplies Ordering
- Events Coordination
- Account Retention
- Customer Retention
- Relationship Building and Management
- Banking
- Audit Preparation
Timeline
Member Service Adminstrator
YMCA
04.2023 - Current
Assistant Branch Manager
Family First Federal Credit Union
01.2015 - 01.2017
Assistant Branch Manager, Operations
Citizens Bank
08.2009 - 12.2014
High School Diploma -
Liverpool High School
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