Brian Gumper
Wauchula,United States
Summary
Highly motivated and detail-oriented professional with 3+ years of experience in digital media, content management, and customer support. Proven ability to troubleshoot technical issues, collaborate effectively with cross-functional teams, and optimize workflows for enhanced efficiency and customer satisfaction. Adept at learning new technologies and passionate about web development with a strong foundation in WordPress, HTML, CSS, and JavaScript. Eager to contribute to a dynamic team and leverage creative problem-solving skills to deliver exceptional website experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Specialist
Klipsch Group Inc.
02.2021 - Current
- Provided comprehensive product support to customers via phone, email, and live chat, utilizing Zendesk for efficient communication and issue tracking.
- Maintained an in-depth knowledge of product specifications and functionalities to ensure accurate and timely resolution of customer inquiries.
- Collaborated with cross-functional teams, including engineering and development, to troubleshoot technical issues and escalate complex problems effectively.
- Streamlined content processing workflows, resulting in improved efficiency and increased customer satisfaction.
Twitch Affiliate
Twitch
02.2020 - Current
- Created and curated engaging multimedia content, fostering a strong and active online community.
- Developed and implemented content strategies, leveraging analytics to drive audience growth and engagement.
- Designed visually appealing artwork and promotional materials using Adobe Photoshop, including title treatments and layered compositions.
Educator - Middle School Level - Full-Time Substitute - Sunlake Academy of Math and Science
Charter School Associates
Tampa, United States
08.2018 - 06.2020
- Designed and delivered engaging lesson plans incorporating multimedia tools to enhance student learning and participation.
- Managed the Sunlake Academy News Network, providing students with hands-on experience in media production and communication.
Education
Bachelor of Arts - Audio Production
07-2015
Skills
- Web Development: WordPress, HTML, CSS, JavaScript, Responsive Design
- Content Management Systems (CMS): WordPress, Zendesk
- Software Proficiency: Adobe Photoshop, Elementor (familiar), WooCommerce (familiar)
- Customer Support: Zendesk, Phone, Email, Live Chat
- Communication & Collaboration: Strong written and verbal communication, Teamwork, Cross-functional collaboration
- Other: Troubleshooting, Problem-solving, SEO (basic understanding), Content Marketing (basic understanding)
Certification
Responsive Web Design
freeCodeCamp Issued May 2024 Credential ID bg0716-rwd
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Specialist - Klipsch Group Inc.
02.2021 - Current
Twitch Affiliate - Twitch
02.2020 - Current
Educator - Middle School Level - Full-Time Substitute - Sunlake Academy of Math and Science - Charter School Associates
08.2018 - 06.2020
Sanford-Brown Institute-Tampa - Bachelor of Arts, Audio Production
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