BH Hill
Killeen,United States
Summary
Results-driven office professional with a proven track record of rapid career progression, advancing from receptionist to office manager within one year. Demonstrated leadership in driving operational growth, helping expand a medical practice from 4 to 8 doctors, doubling monthly revenue, and increasing staff count. Skilled in customer service, team management, and process optimization, with a strong ability to lead and adapt in dynamic environments. Known for enhancing team productivity, improving client satisfaction, and fostering a positive workplace culture.
Overview
9
9
years of professional experience
Work History
Office Manager
Liberty Hill Animal Hospital
11.2023 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Customer Service: Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Financial Records: Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Controlled Drug Management: Oversee the tracking and management of controlled substances, ensuring compliance with all regulatory requirements for storage, dispensing, and record-keeping.
- Inventory & Ordering: I maintain accurate inventory levels, ensuring that all necessary office supplies and medical products are well-stocked. I am also responsible for placing timely orders to avoid shortages and ensure smooth operations.
- Scheduling & Coordination: I manage the schedules of our Customer Service Representatives (CSRs), ensuring their shifts are aligned with patient appointments and that our doctors' schedules are seamlessly integrated into our system. This involves strategic planning to optimize office workflow.
- Monthly Newsletter: I create and distribute the office’s monthly newsletter, communicating important updates, achievements, and relevant information to both staff and patients.
- Sales Reporting & Growth: I analyze monthly sales data by provider, comparing performance against targets, and work closely with the team to identify areas for growth. I develop strategies to increase productivity and improve revenue generation.
- Invoice Management & Payments: I monitor pending invoices and follow up on outstanding payments, ensuring that our financial records are accurate and up to date. I work with patients and providers to ensure timely collection of payments.
- Hiring & Training: I play a key role in the recruitment process, including posting job openings, conducting interviews, and training all new employees. I ensure that new hires are fully integrated into the team and understand the office’s processes and culture.
- Managed and curated content for company social media accounts, increasing engagement and brand visibility across platforms (e.g., Facebook, Instagram, Twitter).
Optician
Eyemart Express
03.2021 - 11.2023
- Transcribe essential prescriptions provided by ophthalmologists into computer system and advise patients on different lens materials, styles, and frames
- Drive profitable sales results by taking into account the best needs for customer
- Aid 20+ walk-in patients daily, assisting with eyeglasses, repairs, and adjustments
- Combine patience, determination, and persistence to troubleshoot (customer support) client issues
- Excellent written and verbal communication skills, Confident, articulate, and professional speaking abilities (and experience)
- Finding, authorizing, and filing insurance associated with the vision provider the customer has
- Lots of great google reviews on Eyemart Express with my name included!
- Easy to work with and always wanting to learn more
Nanny
Sittercity
09.2019 - 01.2021
- Managed the childcare and housekeeping responsibilities for a family of 4, including an 11 month old boy and 4 year old boy!
- Created educational activities based on latest play-based learning research which included home activities, novel games, and crafts outside
- Led domestic duties relating to children (washing dishes after meals, assisting with laundry)
- Exceeded daily scheduling needs for two children including naps for the infant, changing, and feeding
Team Member
Pieology
02.2016 - 08.2017
- Greeting the customer
- Making the pizza
- Cleaning the lobby
- Doing dishes
- Prepping the ingredients
Education
Sam Houston State University
Huntsville, TXHigh School Diploma -
Vista Ridge Highschool
Cedar Park 06.2017
Skills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Office administration
- Billing
- Bookkeeping
- Document management
- Credit and collections
- Relationship building
- Scheduling
Timeline
Office Manager
Liberty Hill Animal Hospital
11.2023 - 12.2024
Optician
Eyemart Express
03.2021 - 11.2023
Nanny
Sittercity
09.2019 - 01.2021
Team Member
Pieology
02.2016 - 08.2017
Sam Houston State University
High School Diploma -
Vista Ridge Highschool
Similar Profiles
Lynsee FerrettoLynsee Ferretto
Veterinary Technician/Client Service Representative at Hill Top Animal HospitalVeterinary Technician/Client Service Representative at Hill Top Animal Hospital
Ayanna GrayAyanna Gray
Veterinary Assistant at Barber's Hill Animal HospitalVeterinary Assistant at Barber's Hill Animal Hospital
Madison TaylorMadison Taylor
Groomer's Assistant at Forest Hill Irene Animal HospitalGroomer's Assistant at Forest Hill Irene Animal Hospital