Bhagya Prashanth
Healthcare Technology Product Management
Wesley Chapel,FL
Summary
Grounded in data-driven insights and agile methodologies, developed strategies, execution plans, and market entry tactics for healthcare providers, hospital systems, and payers for software products. Collaborated closely with cross-functional teams to deliver tangible business value across diverse domains such as primary/specialty care delivery, musculoskeletal conditions, home & community care, utilization management, care & disease management, claims administration, and interoperability. Specialized in driving transformative change, effectively leading teams of product managers, product operations, and agile execution models within the healthcare industry, thereby generating significant value and impact.
Overview
17
17
years of professional experience
Work History
Sr Director, Product Management
Optum Consumer Office
06.2022 - Current
- Led Agile transformation efforts, enhancing agility and driving business outcomes by optimizing Agile Delivery Model for Optum Lines of Business, resulting in increased delivery rate from 56% to 87%.
- Utilized consumer and competitive data analysis to identify and implement product features, consistently improving industry competitive consumer experiences and increasing net promoter scores (NPS).
- Spearheaded consumer engagement strategy, resulting in enhanced member, provider, and employee experiences, while delivering $10M year-over-year cost savings and cost avoidance.
Director, Tech Product Management
Optum Health Solutions
09.2020 - 05.2022
- Led software product initiatives for Musculoskeletal suite, focusing on strategic vision and execution to reduce costs and manage risk for payers and employers, enhancing network access, payment integrity, care management, and utilization management.
- Developed provider and member facing web portals to streamline prior authorization submission and status tracking, facilitating access to resources for care management.
- Implemented Agile processes, prioritized product backlog, and led utilization management platform transformation for MSK conditions, ensuring user-centric approach and providing leadership and mentorship to direct reports.
Director, Tech Product Management
Optum Health - Care Services
03.2019 - 08.2020
- Expanded scope of responsibilities to include Complex Conditions management alongside HouseCalls, leading initiatives such as the Client Outreach Platform to streamline client onboarding processes and drive business growth for Care Services.
- Designed and implemented the Optum At Home product, integrating HouseCalls and Complex Care management to empower Advance Practice Clinicians in managing high-risk members with multiple chronic conditions, meeting CMS model of care requirements.
- Implemented technology solutions to close gaps in care, impacting star ratings for special needs health plans and improving care delivery for clients, while also driving platform/technology transformation and leveraging Agile best practices for effective feature delivery.
Associate Director, Product Management
Optum Health - HouseCalls
09.2016 - 02.2019
- Managed a suite of HouseCall applications, including Member Scheduling, Provider Credentialing & Onboarding, eHouseCalls, Post HouseCalls referral management, and Post HouseCalls quality systems, while supporting product owners in gathering requirements and executing solutions for eHouseCalls to enable clinicians to document in-home assessments.
- Developed digital capabilities such as appointment reminders and mobile app for HouseCalls nurse practitioners, improving efficiency and accessibility of scheduling and documentation processes.
- Led efforts to close gaps in care by reviewing and mapping specifications for HEDIS/STAR measures, ensuring data integration from different systems to enhance care outcomes, while also implementing Agile methodology, prioritizing backlog, and coordinating testing efforts for smooth product changes and releases.
Tech Product Owner & Tech Product Manager
Optum Health - HouseCalls
03.2013 - 08.2016
- Collaborated with business and IT teams to collect needs and problem statements, documenting them as user stories and partnering with IT teams to ensure high-quality implementation into Production for all HouseCalls applications.
- Reviewed and mapped specifications for Hedis/Star measures, facilitated referral management and reporting processes, and implemented Agile methodology in software development, prioritizing backlog and coordinating testing efforts.
- Acted as mentor and coach for product owners, collaborated with business and IT leaders to clarify roadmap and tech strategy, and implemented various clinical gap programs and solutions, including medication therapy management, to enhance patient outcomes and integrate with care management applications.
Application Analyst
Manhattan's Physician Group
05.2010 - 03.2013
- Implemented and submitted for Medicaid and Medicare Meaningful Use incentive programs, resulting in significant initial payments and ongoing support for multiple providers in multi-location physician group.
- Led understanding and implementation of government initiatives like Meaningful Use and PQRS, configured workflows, and managed healthcare integration and security measures, including DICOM integration and HL7 integrations, while providing system administration, auditing, user training, and clinical support for Electronic Medical Records and Practice Management applications.
Clinical Systems Analyst
NYU Langone Medical Center
05.2009 - 05.2010
- Demonstrated expertise in Epic’s Ambulatory module, optimizing workflows, and facilitating technology use through Design, Build, and Validation sessions, requirements gathering, and configuration to support ancillary systems and integrations such as PACS, Surescripts.
- Led specialty clinic implementations, configured clinical reports, and print groups, collaborated on project planning and deployment, and provided user training and Go-Live support, ensuring effective utilization of Epic systems and seamless transitions during implementation phases.
Systems Analyst EpicCare Ambulatory
University of Maryland Medical System
02.2007 - 04.2009
- Quickly attained certification within three months of starting as Systems Analyst at UMMS, mastering EpicCare Ambulatory, one of most complex modules, and focusing on workflow optimization, user training, application design and testing, integration collaboration, and workflow enhancement.
- Actively facilitated technology use by end-users through Design, Build, and Validation sessions, provided user training and Go-Live support, collaborated with integration teams and lab vendors, and enhanced workflows through user interaction and prioritization of requests.
Education
Master of Science - Computer Science
Towson University
Towson, Maryland12.2006
Bachelor of Science - Industrial Engineering and Management
Banaglore Institute of Technology
Bangalore, India06.2005
Skills
- Technology Product Strategy & Execution
- Market & Competitive Insights
- Collaborative Leadership
- Culture Transformation
- Key Performance Indicators
- Talent Management
- EHR/EMR & Data Interoperability
- Information Technology Management
Certifications Trainings
- Artificial Intelligence (AI) for Business Leaders
- Becoming an AI-First Product Leader
- Introduction to Responsible AI Algorithm Design
- Nextgen E.H.R, Certified May 2011
- EpicCare Ambulatory, Certified March 2006
- Ensemble & Cache System Administration, Certified July 2008
- Epic Data Courier
- Epic Identity Module
- Pragmatic Marketing Level III
- Certified Product Owner from Scrum Alliance
Systems Proficiency
- Operating System: Windows 98/2000/XP, Unix
- RDBMS: Cache, SQL Server 2000, SQL Server 2005,2008, Oracle 9i
- Programming Languages: Cache ObjectScript, C, C++, Java, HTML, XML, VB.Net, ASP, SAS, SQL with Oracle
- CRM: Salesforce - Service Cloud and Marketing Cloud
- Consumer Engagement: Genesys, LivePerson
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr Director, Product Management
Optum Consumer Office
06.2022 - Current
Director, Tech Product Management
Optum Health Solutions
09.2020 - 05.2022
Director, Tech Product Management
Optum Health - Care Services
03.2019 - 08.2020
Associate Director, Product Management
Optum Health - HouseCalls
09.2016 - 02.2019
Tech Product Owner & Tech Product Manager
Optum Health - HouseCalls
03.2013 - 08.2016
Application Analyst
Manhattan's Physician Group
05.2010 - 03.2013
Clinical Systems Analyst
NYU Langone Medical Center
05.2009 - 05.2010
Systems Analyst EpicCare Ambulatory
University of Maryland Medical System
02.2007 - 04.2009
Master of Science - Computer Science
Towson University
Bachelor of Science - Industrial Engineering and Management
Banaglore Institute of Technology
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