Summary
Overview
Work History
Milestones
Timeline
Generic

Maheshwari Shah

Malad - West,India

Summary

An affable and diligent candidate who will be able to make valuable contributions by understanding the needs of the business. Service orientation towards her internal and external users. Effective communicator with excellent analytical, customer relationship and management skills. Proficient in MS-Excel, Word, Power Point Database access and other off the shelf software. Comfortable in working and interacting with diverse clientele.

Overview

17
17
years of professional experience

Work History

Senior Growth Hacker

Onion Insights Pvt. Ltd.
Mumbai, India
12.2024 - Current
  • Company Overview: Onion Insights is a Global Customer Experience Measurement company established in 2009, headquartered in Mumbai, India. We exist to consult on and create, measure and deliver exceptional Customer Experiences, thus transforming your Customers and your People both, to loyal Brand Advocates. We deliver a combination of Consulting Prowess and focussed Business Insights, with compelling Data Storytelling that comes from 20 years of Advertising, Marketing and Research, Mystery Shopping, and Customer Satisfaction Experience. Since 2009, Onion Insights has been powering Global Brands in the never-ending evolution of Customer Excellence - moving from Service through Experience to build true Excellence for your People and your Customers.
  • As a Senior Growth Hacker at Onion Insights, I actively support all our prestigious Client Partners in driving excellence across all their Customer Touchpoints using a variety of tools of Customer Experience Measurement.
  • Onion Insights is a Global Customer Experience Measurement company established in 2009, headquartered in Mumbai, India. We exist to consult on and create, measure and deliver exceptional Customer Experiences, thus transforming your Customers and your People both, to loyal Brand Advocates. We deliver a combination of Consulting Prowess and focussed Business Insights, with compelling Data Storytelling that comes from 20 years of Advertising, Marketing and Research, Mystery Shopping, and Customer Satisfaction Experience. Since 2009, Onion Insights has been powering Global Brands in the never-ending evolution of Customer Excellence - moving from Service through Experience to build true Excellence for your People and your Customers.

Asst Mgr – Brand Building / Digital Marketing / Social Media Marketing

12.2023 - 11.2024
  • Social Media Marketing – Facebook, LinkedIn, Instagram and Website
  • Lead Generation and Appointment Fixing (Company Profile – Deck, Email marketing, Running Paid campaigns – Social Media and Google Ads)
  • Prospects Meeting – Face to Face
  • Agency Managing – Digital marketing and Brand Building
  • Currently running an online business buying and selling fast moving items like umbrella handbags travel bag etc.

Program Project Service Management Analyst

Accenture Solutions
Airoli
12.2016 - 05.2017
  • Handling Project Management activities for Trafigura – Trading Team.
  • Possess knowledge of Management tools like MyWizard, Ariba, Abacus, Timelive, SharePoint.
  • Worked on Planning, documenting, scheduling, budgeting, analyzing risks and managing projects and Resource Management.
  • Extensive exposure to project/program management and quality assurance.
  • Ability to meet project goals and vendor/client expectations and handling, mentoring, training & coordinating with teams for the projects.
  • Independently handling the Timesheet variance report.
  • Assisting team leaders and Managers in strategic meetings and following up on meeting notes.
  • Creating resource log status for entire Delivery Unit.

Consultant – PMO / Account Management

Systems Plus Solutions
01.2014 - 12.2016
  • Independently Handling the PMO dept. of the organization, Single point of contact for Project management activities.
  • Monitor and control the Share Point Repository/PMO portal structure/ Timelive activities.
  • Ensured the P&L forecast and actual dashboard analysis are shared every month to the Management. Updating the P&L reports on Access database.
  • Ensured the Tracking of Project Billing and Invoicing and communicate the findings to the Delivery Manager.
  • Execute Process Improvisation at each stage.
  • Timely preparation of financial statements. Analyzing Forecasting and Actuals timely.
  • Report the Resource Planning Data and update the management with the findings and resolutions.
  • Maintain the Forecast Billing details each month across all Business Units.
  • Tracking and Monitoring - Project Creation, Modification, Implementation and closure throughout various phases of project life cycle and publish and maintain Executive Dashboard to Management.
  • Conduct Internal Audits and publish the Dashboard for Compliance and Non Compliance Project.
  • KT/ Training given to PMO intern on how to operate the activities.
  • Meeting the Deadlines to publish the dashboards and Billing and Invoicing details to finance and management.
  • Documentation of PMO process for all the activities as per companies policies and regulations.
  • Good reporting Skills and presentation skills for Management.
  • Ensure the deliverables are zero defect and as per the management requirements.
  • Conduct the PMO Induction for the new joines and guidance and metrics to Practice Heads, Project Managers and Delivery heads on Internal PMO process on timely basis.
  • Presentations given on PowerPoint monthly basis.
  • Update the PPT and Portal documents templates for standardization.
  • Set –up Internal PMO process and guidelines for newly introduced Business unit - Mobility.
  • Tools handled: MS office, Timelive, Service desk, PMO Portal repository, SpIn internal web page.
  • Received good Feedbacks from Senior management and Reporting heads as always approachable and ensure good relationship in deliverables, across all levels of resources in organization.

Senior Executive–Marketing Analytics (SMS Team)

HSBC Bank
04.2008 - 01.2014
  • Company Overview: HSBC Electronic Data Processing India Pvt Ltd.
  • Worked as Senior Executive in SMS Communication Channel Broadcasting Team - Center of Excellence in HSBC Operations & Processing Analytics team under Campaign management vertical.
  • Handling SMS campaign rollout operations and ensure Text content other criteria are implemented against agreed objectives, quality and timelines.
  • Develop MIS and Reports to gauge campaign performances related queries for business aligned processes for all types of daily, weekly, monthly & ad hoc reports.
  • Providing various Monthly status reports other ad hoc requests for the senior management.
  • Updating Data Tracker and MIS Dashboard on daily and weekly and monthly basis.
  • Timely Analysis done in identifying needs & determining solutions to process & business problems.
  • Serves as a resource for informational and management reports created and generated to support business tracking, research and analysis for Banking Operations.
  • Generating regular analytic responses for campaigns to aid in business decisions and product improvements.
  • Ensures accuracy by validating information through other resources. Reconciles results and explains difference and sending SMS with 100% Accuracy.
  • Smooth flow of SMS roll out within TAT & as per specification.
  • Involved in business lectures and mentoring & training cross teams and new joiners.
  • Helped the billing and procurement team to prepare invoice in absence of employee to meet the deliverables on time.
  • Proper tracking system implemented for SMS delivery report. SMS Billing Process activity execute.
  • HSBC Electronic Data Processing India Pvt Ltd.

Milestones

  • An affable and diligent candidate who will be able to make valuable contributions by understanding the needs of the business.
  • Service orientation towards her internal and external users.
  • Effective communicator with excellent analytical, customer relationship and management skills.
  • Proficient in MS-Excel, Word, Power Point Database access and other off the shelf software.
  • Comfortable in working and interacting with diverse clientele.

Timeline

Senior Growth Hacker

Onion Insights Pvt. Ltd.
12.2024 - Current

Asst Mgr – Brand Building / Digital Marketing / Social Media Marketing

12.2023 - 11.2024

Program Project Service Management Analyst

Accenture Solutions
12.2016 - 05.2017

Consultant – PMO / Account Management

Systems Plus Solutions
01.2014 - 12.2016

Senior Executive–Marketing Analytics (SMS Team)

HSBC Bank
04.2008 - 01.2014

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Maheshwari Shah