Summary
Overview
Work History
Education
Skills
Trainings Attended
Languages
Timeline
Generic
Bhakta Tiwari

Bhakta Tiwari

Horace

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Bio Manufacturing Operator

Aldevron
Fargo
09.2024 - 02.2025
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Adjusted machine settings based on product specifications or customer requirements.
  • Monitored feed rates, temperatures, pressures, and other variables throughout the production process.
  • Prepared paperwork associated with product shipments accurately and timely.
  • Identified and reported any machine malfunctions or irregularities to supervisors.

Corporate & Govt Customer Service Representative

US BANK
Fargo
02.2023 - 09.2024
  • Maintained records of customer accounts including transactions and balances.
  • Provided excellent customer service by responding promptly to requests or inquiries.
  • Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
  • Utilized various software programs including Microsoft Office Suite for data entry purposes.

MANAGER TRAINEE

ENTERPRISSE RENT A CAR
Fairfield
12.2022 - 02.2023
  • Inspected returned vehicles for damage or missing items before finalizing paperwork with customers.
  • Assisted customers with selecting appropriate vehicles based on their needs and preferences.
  • Maintained accurate records of rental cars including customer information, vehicle condition, fuel levels and daily transactions.
  • Investigated any issues regarding billing discrepancies or fraudulent charges made by customers.

PRODUCTION II (ZONE PICK)

SANMAR COORPORATION
West Chester
05.2022 - 12.2022
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

GUEST SERVICE MANAGER

ART ROTANA HOTEL AND RESORTS
Amwaj Island
12.2017 - 06.2021
  • Supervised the maintenance of guest amenities within the hotel premises including lobby furniture, linens.
  • Tracked room availability on a daily basis using computerized reservation systems.
  • Performed various administrative tasks such as updating databases, preparing reports and responding to emails.
  • Resolved customer complaints promptly and professionally while ensuring a high level of customer satisfaction.
  • Conducted regular meetings with front desk staff to discuss performance goals, new initiatives and areas of improvement.

FRONT OFFICE - FRONT DESK MANAGER

SALALAH ROTANA RESORT
Dhofar
01.2016 - 11.2017
  • Prepared monthly budgets for the front office department based on projected sales figures.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Supervised a team of 22 front desk agents & 4 supervisors ensuring tasks were completed efficiently and effectively.
  • Assisted with training new staff members on front desk procedures and policies.

FRONT OFFICE - FRONT DESK TEAM LEADER

THE COVE ROTANA RESORT
Ras Al Khaima
03.2014 - 01.2016
  • Coordinated the scheduling of front desk personnel.
  • Provided daily direction and guidance to front desk staff members.
  • Resolved customer complaints in a professional manner.
  • Monitored the performance of team members to ensure quality standards were met.

Education

BACHELOR DEGREE - HOTEL MANAGEMENT

SATYABAMA UNIVERSITY OF MANAGEMNT STUDIES
India
01.2010

Skills

  • Production monitoring
  • Data documentation
  • Regulatory compliance
  • Inventory management
  • Customer service
  • Complaint handling
  • Process optimization
  • Safety procedures
  • Effective communication
  • Team management
  • Budget management
  • Performance monitoring
  • Employee training
  • Record keeping

Trainings Attended

  • ISS (interview selection skills) by Rotana
  • Managing employee development by Rotana
  • MPP (Managing people performance) by Rotana
  • MCD (Managing Colleague Development) by Rotana
  • PC&IT process change & innovation transfer
  • FLS (Fire life Safety)
  • Loyalty reason & I make the difference
  • Everything communicates signature Radisson Blu service & Emotional connections
  • The gift of opportunity & solutions that connect
  • Group Training technique

Languages

English
Full Professional
Hindi
Professional
Nepali
Professional
Dzongkha
Professional

Timeline

Bio Manufacturing Operator

Aldevron
09.2024 - 02.2025

Corporate & Govt Customer Service Representative

US BANK
02.2023 - 09.2024

MANAGER TRAINEE

ENTERPRISSE RENT A CAR
12.2022 - 02.2023

PRODUCTION II (ZONE PICK)

SANMAR COORPORATION
05.2022 - 12.2022

GUEST SERVICE MANAGER

ART ROTANA HOTEL AND RESORTS
12.2017 - 06.2021

FRONT OFFICE - FRONT DESK MANAGER

SALALAH ROTANA RESORT
01.2016 - 11.2017

FRONT OFFICE - FRONT DESK TEAM LEADER

THE COVE ROTANA RESORT
03.2014 - 01.2016

BACHELOR DEGREE - HOTEL MANAGEMENT

SATYABAMA UNIVERSITY OF MANAGEMNT STUDIES

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