Bhakti Patel
Fremont,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
Fort Gaines Inn
05.2024 - 06.2024
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Monitored inventory levels of office supplies, maintaining adequate stock without excess expenditure.
Online Seller
Akshar 2022 LLC
01.2022 - 06.2024
- Organized and photographed inventory for sales.
- Integrated viral marketing elements to the web site resulting in increased page views and return visits.
- Maintained a 5/5 star rating for customer satisfaction through answering direct message inquiries regarding merchandise and negotiations of prices.
- Analyzing the customers' needs and providing options that correspond to their budget.
- Maintained records of sales and deposits of funds.
- Developed customer relationships through friendly interactions and excellent customer service.
- Prepares outgoing shipments, and accepts and processes returns.
Customer Service Associate
Clothing Outlet Plus
01.2020 - 09.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
Computer Technician
Dalton State College
07.2018 - 12.2019
- Monitored, tracked, and documented service support activity to assist future problem resolution.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers with technical support inquiries.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
Education
Bachelor of Science - Information Technology
Dalton State College
Dalton, GA12.2019
Skills
- Microsoft Office Suite
- Social Media Management
- Data Entry
- Administrative tasks
- Filing and Recordkeeping
- Time management abilities
- User Management
- Documentation proficiency
- Analytical Skills
- Task Prioritization
- Problem-solving abilities
- Adaptability and Flexibility
- Organized and Efficient
- Multitasking Abilities
- Excellent Communication
Certification
Certified Salesforce Administrator, 05/2023
Timeline
Volunteer
Fort Gaines Inn
05.2024 - 06.2024
Online Seller
Akshar 2022 LLC
01.2022 - 06.2024
Customer Service Associate
Clothing Outlet Plus
01.2020 - 09.2021
Computer Technician
Dalton State College
07.2018 - 12.2019
Bachelor of Science - Information Technology
Dalton State College