Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bhakti Patel

Fremont,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Volunteer

Fort Gaines Inn
05.2024 - 06.2024
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
  • Monitored inventory levels of office supplies, maintaining adequate stock without excess expenditure.

Online Seller

Akshar 2022 LLC
01.2022 - 06.2024
  • Organized and photographed inventory for sales.
  • Integrated viral marketing elements to the web site resulting in increased page views and return visits.
  • Maintained a 5/5 star rating for customer satisfaction through answering direct message inquiries regarding merchandise and negotiations of prices.
  • Analyzing the customers' needs and providing options that correspond to their budget.
  • Maintained records of sales and deposits of funds.
  • Developed customer relationships through friendly interactions and excellent customer service.
  • Prepares outgoing shipments, and accepts and processes returns.


Customer Service Associate

Clothing Outlet Plus
01.2020 - 09.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.

Computer Technician

Dalton State College
07.2018 - 12.2019
  • Monitored, tracked, and documented service support activity to assist future problem resolution.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers with technical support inquiries.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.

Education

Bachelor of Science - Information Technology

Dalton State College
Dalton, GA
12.2019

Skills

  • Microsoft Office Suite
  • Social Media Management
  • Data Entry
  • Administrative tasks
  • Filing and Recordkeeping
  • Time management abilities
  • User Management
  • Documentation proficiency
  • Analytical Skills
  • Task Prioritization
  • Problem-solving abilities
  • Adaptability and Flexibility
  • Organized and Efficient
  • Multitasking Abilities
  • Excellent Communication

Certification

Certified Salesforce Administrator, 05/2023

Timeline

Volunteer

Fort Gaines Inn
05.2024 - 06.2024

Online Seller

Akshar 2022 LLC
01.2022 - 06.2024

Customer Service Associate

Clothing Outlet Plus
01.2020 - 09.2021

Computer Technician

Dalton State College
07.2018 - 12.2019

Bachelor of Science - Information Technology

Dalton State College

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