Dedicated and adaptable professional with experience as a legal assistant, paralegal, hostess, and shift leader. Proven ability to build meaningful customer relationships, solve problems efficiently, and deliver exceptional service in fast-paced environments. Committed to creating personalized experiences that leave customers feeling supported and valued.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Paralegal - Legal Assistant
Law Offices of M. Riaz Musani, LLC
West Hartford, CT
09.2023 - Current
Resolved client concerns by identifying issues, evaluating options, and implementing effective solutions.
Used critical thinking and attention to detail to solve problems efficiently in a fast-paced environment.
Conducted legal research to support case preparation and document drafting.
Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
Managed case files, ensuring accuracy and compliance with legal standards.
Assisted attorneys in trial preparation through organizing exhibits and witness lists.
Drafted legal documents including pleadings, motions, and discovery requests.
Hostess
River: A Waterfront Restaurant and Bar
Wethersfield, CT
02.2023 - 07.2024
Delivered exceptional customer service by anticipating guest needs, resolving concerns professionally, and collaborating with the team to ensure a positive dining experience.
Greeted and assisted 100+ guests per shift while delivering a welcoming and personalized customer experience.
Managed reservations and waitlists, optimizing table turnover.
Assisted in training new team members on procedures and standards.
Adapted quickly to changing priorities and maintained a calm, organized approach under pressure.
Resolved customer inquiries with professionalism, patience, and a solution-oriented approach to ensure a positive experience.
Legal Intern
Patil Law Group Formerly Patil & Associates LLC
South Windsor, CT
04.2023 - 08.2023
Monitored deadlines for filings and responses, ensuring adherence to court schedules.
Sorted legal documents, filing and case materials in clear, orderly systems.
Built positive relationships with clients by providing professional, friendly, and personalized support.
Assisted clients with questions and guided them through processes while ensuring a positive experience.
Shift Leader
Rush Bowls
Hartford, CT
04.2022 - 05.2023
Led daily shift operations while ensuring exceptional customer service and an efficient workflow.
Supervised and supported team members by delegating tasks, providing guidance, and maintaining a positive work environment.
Trained and onboarded new employees on company procedures, customer service standards, and daily operations.
Managed multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Operated and balanced the point-of-sale (POS) system while processing customer transactions accurately.
Maintained inventory levels by monitoring supplies and communicating restocking needs to management.
Education
Bachelor of Arts - Political Science
University of Connecticut
Hartford, CT
12.2026
High School Diploma -
Wethersfield High School
Wethersfield
06.2021
Skills
Customer Service
Technical Troubleshooting
Problem-Solving
Handling Customer Concerns
Leadership
Solution-Oriented Mindset
Sales Support
Point-of-Sale (POS) Systems
Reservation & Waitlist Management
Reservation Software (OpenTable, Toast, Resy)
Electronic Case Management Software (Cerenade)
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Adobe Acrobat Pro
Communication
Team Collaboration
Multitasking
Attention to Detail
Certification
Connecticut Life, Accident & Health Insurance Producer License