Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Skypeid
Languages
Interests
Timeline
Generic

Bhakti Waghela

Birmingham

Summary

Enthusiastic and results-driven hotel manager with extensive experience in operations management, team leadership, and revenue optimization. Excel in creating exceptional and memorable guest experiences. Prioritize fostering a welcoming and engaging environment for guests and staff, ensuring everyone feels valued and cared for. Promote a culture of collaboration and continuous improvement through successful leadership of diverse teams. Focus on training and mentoring to empower team members and enhance service quality. Meticulous attention to operational details to implement effective processes that drive efficiency and satisfaction. Keen ability to analyze market trends and performance metrics to develop and execute strategic initiatives that boost revenue and align with organizational goals. Passionate about exploration and learning to stay ahead in the industry. Love for travel and interacting with diverse cultures enriches perspective on hospitality. Dedicated to exceeding guest expectations and creating lasting impressions.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Front Office Associate

Hyatt Regency Pune

Front Office and Food and Beverage Associate

Mercure Port de Geneva

Front Office Manager

Elyton Hotel, Autograph Collection
08.2024 - Current
  • Head of Front Office Department
  • Night Audits
  • All the shifts monitoring and operating
  • Sales Recruiting and hiring
  • Inventory and Budgeting
  • Manager on duty for entire property
  • Oversee operations
  • AR management

Front Office Associate

Sheraton and Westin Hotels & Resorts
08.2022 - 08.2023
  • Perform all check-in and check-out tasks
  • Handling Mobile-keys and GXP
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Education

Bachelor Degree - Hotel Management

WelcomGroup Graduated School of Hotel Administration
10.2021

12th - Science stream

M.J Junior College of Science
Mumbai, Maharashtra
01.2017

10th -

St.Aloysius High School
Mumbai, Maharashtra
01.2015

Skills

  • MS Office
  • Opera
  • Iscala Business Management Software
  • PMS
  • GXP
  • Lightspeed
  • M3
  • Oracle Configuration
  • Good communication skill
  • Can work under the pressure
  • Leadership quality
  • Handling the Teamwork
  • Creative thinker

Certification

  • Cesim Business Stimulation (Revenue Management)
  • City and Guilds In Room Division

Accomplishments

  • 35+ certificates and 10+ medals in National and International Olympiad Exams of Science, Maths, English, Computer
  • Title of Eligible Leadership In ST. Aloysius Model United Nation, Mumbai
  • Award of Rising Star Of Xavier 2015
  • Higher Recommendation in Indian Model United Nation (INMUN-2013)
  • Higher Recommendation in TCET MUN-2013
  • Title and award of Excellence in Oratory 2015
  • Title and crowned Graduating Queen 2021, Manipal
  • Hy Champ Cards from Hyatt Regency for my performance in front office department
  • Letter of appreciation from Accor Hotels
  • Elite Appreciations from Marriott Guests and Certificates from Marriotts to achieve goals

Personal Information

  • Date of Birth: 05/05/99
  • Nationality: Indian

Skypeid

live:bhaktivag5599

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Cooking
  • Volunteer Travel
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • App Development

Timeline

Front Office Manager

Elyton Hotel, Autograph Collection
08.2024 - Current

Front Office Associate

Sheraton and Westin Hotels & Resorts
08.2022 - 08.2023

12th - Science stream

M.J Junior College of Science

10th -

St.Aloysius High School

Front Office Associate

Hyatt Regency Pune

Front Office and Food and Beverage Associate

Mercure Port de Geneva

Bachelor Degree - Hotel Management

WelcomGroup Graduated School of Hotel Administration
Bhakti Waghela