Bhanraj Ramroop
Summary
Level 1 & 2 IT Help Desk Support Technician with 8 years of experience in the IT domain. Excellent communication and organizational skills, strong technological and interpersonal skills. Solves problems quickly, resolves conflicts and meet deadlines while working independently or with a team. Ambitious and eager to learn to prove to be a positive asset to your organization.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Support services professional with strong track record in providing efficient technical support and troubleshooting. Adept at collaborating with team members to achieve results and adapt to changing needs. Skilled in problem-solving, communication, and customer service, ensuring reliable support and satisfaction. Known for reliability, flexibility, and results-driven approach in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Support Services Technician
Steve Madden
06.2017 - Current
- Troubleshooting hardware and software problems.
- Troubleshoot, Managing and maintaining Laptops, Desktops, POS Systems, Printers and Scanners.
- Assist and participate in small projects or projects that are specific to the tech's assigned department.
- Add and remove Laptops, Desktops and POS Systems from domains
- Helped network engineers with troubleshooting of switches, routers, VoIP, and wireless devices.
- Facilitated the roll out of new laptops and desktops to clients, while interacting with on-site and off-site staff and providing customer service.
- Providing technical assistance to customers/clients on inbound and outbound telephone tech support calls.
- Walked clients through step-by-step process for troubleshooting software and hardware issues.
- Performed remote access to troubleshooting through diagnostic techniques and pertinent questions.
- Managing user's mailboxes and public folders in Microsoft office 365.
- Setup new user accounts and exchange emails with the use of Active Directory, Microsoft Exchange Server and Powershell
- Managed, setup and configured iPads and mobile devices for all field users and stores.
- Performed upgrades and installed updates.
- Creating and Documented help desk tickets/resolutions using ServiceNow
- Adding and removing user's from email distribution groups.
- Strong leadership and communication skills and working experience with customers, end users.
- Managed Users and Computers: User network Access, Rights, Permissions, Groups and Bit Locker Encryption in Active Directory and PowerShell.
- Install client and add rules to Laptops, Desktops and POS Systems via SCCM.
- Manages, maintains, and configures hand held scanner and iPod scanners for stores.
- Processing Service Tickets related to computer problems, domain. Account / access, and mapping to shared drives/printers/peripherals.
- Managed user's account, security groups, and distribution list to protect company proprietary information in Active Directory.
- Assist users with backing up computer data on network file storage and other storage devices.
- Worked with clients in-store, off-site and, on-site to install, troubleshoot, and repair technical problems for computer systems, including POS Systems, laptops, desktops, printers, Scanners, modems, switches, routers and monitors.
- Managing users accounts and Printers in AS400
- Creating and managing user accounts in EEM
- Creating and managing user account's and groups in Azure
- Enroll, deploy and Manage user devices in Intune
- Support staff with Egnyte- related issues including file syncing, Permission errors, sharing links, and desktop/mobile app access.
- Trained staff on best practices for using Egnyte for remote collaboration and secure file access.
- Managed files, folders, and users permission within the Egnyte files storage system, ensuring proper access controls and secure collaboration across departments.
MGN FUNDING CORP
12.2014 - 07.2016
- Managing and maintaining PCs.
- Customer service.
- Office Assistant.
- Inventory clerk.
Education
Associate Degree - Computer Network Administration
College of Westchester
White Plains, NY09.2014
Skills
- Excellent telephone skills and good ability to use Remote Access
- Good analytical and troubleshooting abilities
- Strong knowledge of viruses application glitches and hardware issues
- Patient and able to walk customers through troubleshooting and repair process
- Excellent communication abilities
- Good customer-service skills
- Keeps abreast of changes in technology
- Good organizational abilities
- Good understanding of installations and updates
- Ticketing system proficiency
- Problem resolution
- Customer support
- Training and mentoring
- Software installation
Courses Taken
- PC Technology (A+)
- Operating System Tech (A+)
- Cisco Networking Basics
- Cisco Routing Basics
- Cisco Switching Basics
- Cisco WAN Technologies
- Windows Client Administration
- Windows Server Administration
- Network Infrastructure Implementation
- Active Directory Services
Timeline
Support Services Technician
Steve Madden
06.2017 - Current
MGN FUNDING CORP
12.2014 - 07.2016
Associate Degree - Computer Network Administration
College of Westchester
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