Bhanu Dangal
Hamilton,OH
Summary
Customer service professional with more than 4+ years of experience working in call centers as well as Sales Analyst in Spectrum. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
Professional driver with experience in timely and safe parts delivery. Known for strong organizational skills, reliable vehicle maintenance, and efficient route planning. Proven ability to collaborate with team members and adapt to changing schedules while maintaining high standards and achieving results. Skilled in customer service, time management, and adherence to safety protocols.
Highly reliable logistics professional prepared to excel in delivering parts. Known for prompt and accurate deliveries, maintaining vehicle safety, and building solid customer rapport. Emphasizes team collaboration and adaptability to changing route demands, with robust organizational and communication skills.
Experienced with navigating various delivery routes efficiently and ensuring timely parts distribution. Utilizes inventory management and customer service skills to meet delivery goals. Track record of maintaining vehicle safety and adapting to dynamic route changes.
Overview
5
5
years of professional experience
Work History
Parts Delivery Driver
AutoZone
08.2024 - 02.2025
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
- Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
- Checked parts computer for stock items and initiated special orders.
- Remained knowledgeable about current product offerings; effectively communicated this information to customers during deliveries as needed.
- Expedited urgent orders by prioritizing deliveries based on customer needs and business requirements.
- Pulled parts off store shelves to fill customer orders.
Technician
Carvana
03.2024 - 07.2024
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Managed workflow within the shop to ensure timely completion of tasks and optimal resource allocation.
- Successfully resolved challenging repair situations through persistent troubleshooting efforts backed by strong technical knowledge base.
- Achieved high level of expertise in advanced diagnostic tools, allowing for quick identification of issues and efficient resolution of complex problems.
- Mentored junior technicians, providing guidance and support in skill development and problem-solving techniques.
- Conducted regular training sessions for technicians to stay up-to-date with industry advancements and emerging technologies.
- Provided exceptional customer service during consultations, addressing concerns thoroughly while offering expert advice on vehicle care options.
- Reduced downtime of vehicles in the shop by efficiently prioritizing repairs based on urgency and complexity.
- Implemented preventative maintenance programs, increasing vehicle longevity for customers while reducing repeat visits due to recurring issues.
- Established a culture of continuous improvement within the shop, encouraging staff to explore new methods and tools for enhancing overall performance.
Technician
Gentherm
02.2023 - 01.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized workflow for technicians through effective scheduling and prioritization of service requests.
- Maintained detailed documentation of work orders, repairs, and equipment inventory to ensure accurate records.
- Conducted research on emerging technologies in the field of medical equipment management to inform procurement decisions for the organization''s benefit.
Sales Analyst
Spectrum
05.2022 - 01.2023
- Communicates with customers in person/online to sell new/upgrade cable products and services
- Utilizes sales offers and techniques to ensure long-term retention of customers and services
- Works with retail sales team to ensure that all orders are completed in a timely manner
- Performs other duties as assigned
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
- Increased sales efficiency by streamlining data analysis and reporting processes.
- Developed custom dashboards for management, enabling real-time tracking of critical KPIs without manual intervention required.
- Implemented process improvements to expedite data collection, leading to faster decision making within the organization.
- Conducted regular product training sessions for the sales team to ensure a deep understanding of offerings and value propositions.
Technician
Kings Toyota
05.2020 - 06.2022
- Had to do an oil change, tire rotation, differential services, coolant service, alignment, etc
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
Education
ASSOCIATE DEGREE - Criminal justice
CINCINNATI STATE TECHNICAL AND COMMUNITY COLLEGE
05.2020
ASSOCIATE DEGREE - Criminal justice
MADISON AREA TECHNICAL COLLEGE
06.2018
Skills
- Empathetic & courteous
- Teamwork
- Time management
- Adaptability
- Detail oriented
- Active listening
- Microsoft Office
- Vehicle maintenance
- Fuel efficiency
- Excellent customer service
- Customer service
- Safe driving
- Punctuality
- Microsoft Excel proficiency
- GPS navigation
- Payment collection
- GPS
- Local traffic laws
- Multi-tasking
- Safe driving practices
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Efficiency and time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Auto and engine repair
- Excellent communication
- Strong working relationships
- Dependability and honesty
- Organizational skills
- Team collaboration
- Effective communication
- Customer relationships
- Adaptability and flexibility
- Valid Driver's license
- Cash handling
- Vehicle safety and maintenance
- Clean driving record
- Customer support
- Relationship building
- Traffic laws and regulations
- Map reading and navigation skills
- Vehicle inspections
- Vehicle inspection
- Team building
- Basic math skills
- Cash register operation
- Documentation
- Goal setting
- Safe driver training
Languages
English
Full Professional
Nepali
Native or Bilingual
Timeline
Parts Delivery Driver
AutoZone
08.2024 - 02.2025
Technician
Carvana
03.2024 - 07.2024
Technician
Gentherm
02.2023 - 01.2024
Sales Analyst
Spectrum
05.2022 - 01.2023
Technician
Kings Toyota
05.2020 - 06.2022
ASSOCIATE DEGREE - Criminal justice
MADISON AREA TECHNICAL COLLEGE
ASSOCIATE DEGREE - Criminal justice
CINCINNATI STATE TECHNICAL AND COMMUNITY COLLEGE
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