Bhanu Chander Gajulapalle

I am a versatile Customer Experience Executive known for delivering best-in-class results in customer satisfaction and sentiment, as indicated by advanced analysis algorithms. I provide clients with solutions that enhance speed, scalability, and reliability, combining a commitment to customer obsession with engineering expertise and extensive experience in technical support, program management, and digital transformation.

Experienced people leader and strong communicator with proven technology, service delivery, business development, and people leadership skills honed by successfully enabling technology and solution delivery to customers in the enterprise and small business segments. I have enabled team members and businesses to realize their potential across America's region.

• Spearheaded a high-impact engineering support organization, delivering mission-critical services to top-tier Azure clients across the Americas. Accountable for comprehensive support delivery, fostering deep partnerships to drive both customer success and satisfaction.
• Led a team of managers and senior individual contributors, ensuring excellence in Azure experiences by cultivating high-touch, proactive engagements with industry-leading clients.
• Utilized Model, coach and care behaviors creating an inclusive and supportive environment where team members could thrive. Prioritized employee development, well-being, and growth by fostering a culture of continuous learning, mentorship, and recognition.
• Served as the primary escalation point for engineering support across the region, adeptly resolving complex technical issues to maximize uptime and performance for mission-critical operations.
• Forged strategic alliances with internal Azure engineering teams and external stakeholders, introducing cutting-edge solutions and expanding capabilities to meet evolving customer needs.
• Demonstrated thought leadership in support delivery, aligning organizational goals with support initiatives to enhance operational efficiency, drive continuous improvement, and strengthen Azure’s market position as a leading cloud provider.

Senior Site Reliability/DEVOPS Engineer in Developer services platform team. This team holds accountability of managing ESRP(Engineering Security and Release Platform) application platform end to end.

ESRP is a modern service platform which replaced 15+ year old Sign, Scan and release systems for Microsoft and is a core service responsible for shipping products.
ESRP is a modern platform that is faster, more efficient, more scalable and is built on top of Azure Service Fabric. It is one of the largest Service Fabric instances in entire Microsoft.

• Experience in DEVOPS methodologies and putting them to practice every day at work.
• Subject matter expert in Azure service fabric administration which includes building complex clusters with high availability design in on-premises, troubleshooting various issues with service fabric and also well versed with stateless and stateful micro services deployments and troubleshooting.
• Played a crucial role in getting ESRP operationalized from design phase till production.
• Deep customer focus and engagement in ensuring their transition to modern platform is smooth while exceeding the performance targets all the time.
• Accountable for codesigning all Microsoft products by meeting SLOs as defined
• Accountable to ensure no malware ships with any Microsoft products
• Accountable for automating and reducing human cycles as much as possible.
• Accountable to ensure none of the Severity 2 and below incidents have more than 30 minutes of TTM metrics.
• Accountable for identifying areas of failures and to set up required alerts using telemetry data for proactive monitoring and self-healing.