Bhanu Partap Singh Kanwar

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• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Increased customer service success rates by quickly resolving issues.
• Developed and maintained positive relationships with guests for satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.

• Maximized revenue by turning simple inquiries into reservations.
• Responded quickly to telephone, email, online and in-person requests to book or update services.
• Documented all customer and booking information in software

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Maintained office machines and equipment within budgets and contacted outside repair personnel to avoid productivity interruptions.
• Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

• Coached employees through day-to-day work and complex problems.
• Created, prepared, and delivered reports to various departments.
• Dispersed petty cash to employees and collected and managed receipts.

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Reviewed and updated customer information in database for accuracy.