BHANU PRAKASH MAKANABOINA

• Supporting multi-tenant infrastructure.
• IPSec VPN or other encryption knowledge and experience
• Routing technology knowledge of MPLS, IS-IS, Segment Routing
• Working on developing integrations with network solutions.
• Escalating potential security incidents and providing relevant information.
• Following policies and procedures and escalating when policies or procedures are not followed.
• working on switching out old systems and switches and routers and updating with new equipment.
• Deep understanding on network protocols such as TCP/IP, DNS, DHCP, and Wi-Fi technologies.
• Experience in configuring and deploying switches, routers, and firewalls.
• Worked in maintaining and troubleshooting VPNs, VLANs, and IPsec tunnels.
• To troubleshoot complex network issues.
• Resolved in network security practices, including firewall and intrusion detection/prevention systems.

• To identify solutions to software and hardware issues, Diagnose and troubleshoot technical problems, inclusive of account setup and community configuration, to quick recognize the foundation of the problem
• Assumed remote control over customers' computers when necessary to resolve problems.
• Track laptop gadget problems via to resolution, inside agreed time limits
• Refer to internal database or external resources to provide accurate tech solution.
• Oversaw daily performance of computer systems.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Walked customers through processes of installing software or hardware and initial program start up procedures.
• Resolved record-breaking backlog of support tickets following major system malfunction.

PROJECT-TELSTRA

• Design, install and troubleshoot the telecommunication networks or systems
• Worked with complex network and switching systems
• To ensure smooth transmission of data by configuring the networks
• Fulfilling the objectives of company related to Telecom and Network
• Look for software upgrades and new telecom equipment & hardware
• Assess technical issues pertaining to computer, network, and server and resolve the same
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g
• Experience in end-to-end store setup - Windows, Unix/Linus , Knowledge in TCP/IP fundamentals and basic networking protocols .
• Experience in installation, configuration and upgrades of POS applications, tools and workstations
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintained jovial relationships with clients.