BHARADWAJ MUDEDLA
Milwaukee
Summary
Equipped with strong problem-solving abilities and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Customer Support Team Lead
VRJ Technologies Pvt Ltd
11.2022 - 01.2024
- Led customer support team, enhancing service delivery and response times.
- Developed training materials to improve staff onboarding and performance.
- Implemented quality assurance protocols to ensure consistency in customer interactions.
- Analyzed customer feedback to identify trends and drive service improvements.
- Fostered a collaborative team environment, promoting knowledge sharing among staff.
Customer Service Representative
VRJ Technologies Pvt Ltd
05.2020 - 11.2022
- Resolved customer inquiries through phone, email, and chat, ensuring timely and accurate responses.
- Collaborated with cross-functional teams to address product issues and enhance customer satisfaction.
- Managed customer complaints effectively, leading to improved resolution rates and positive feedback.
- Assisted in training new team members on customer service protocols and software systems.
Teaching Assistant
Nishitha Degree College
06.2018 - 03.2020
- Assisted in planning and delivering engaging educational activities to enhance student learning experiences.
- Provided academic support to students, fostering understanding of course concepts and materials.
- Collaborated with faculty to develop instructional materials and resources for diverse learning needs.
- Facilitated communication between students and instructors, addressing concerns and feedback effectively.
- Evaluated student performance through assessments, providing constructive feedback to promote improvement.
Education
Master of Science - in Computer Science Software Engineering
At Concordia University
Mequon, WI12-2025
Bachelor of Science - MECs
Nishitha Degree College
Nizamabad, Telangana03-2018
Skills
- Team management
- Escalation handling
- Feedback delivery
- Schedule management
- Relationship building
- Computer skills
- Calm and patient demeanor
[Microsoft Office,C-language,Python]
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Full Professional
Tamil
Limited Working
Additonal information
Awarded as the best teacher on Teachers day Event
Volunteered for REDCROSS
Volunteered to gather funds for ITROODD Blind school
i have great passion towards writing scripts
Timeline
Customer Support Team Lead
VRJ Technologies Pvt Ltd
11.2022 - 01.2024
Customer Service Representative
VRJ Technologies Pvt Ltd
05.2020 - 11.2022
Teaching Assistant
Nishitha Degree College
06.2018 - 03.2020
Master of Science - in Computer Science Software Engineering
At Concordia University
Bachelor of Science - MECs
Nishitha Degree College