Bharani Parthasarathy Jagan Mohan

• IT Professional with 11 years of expertise in Veeva Vault, Veeva CRM, and Salesforce CRM configuration and customization. Proven track record in managing projects, training resources, and delivering exceptional results. Extensive experience in the Life Sciences industry.
• Experienced in working on Validated applications.
• Subject Matter Expert in Veeva Vault configurations that includes Document Lifecycle, Object Lifecycle and other Vault configurations.
• Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

• Veeva Vault White Belt Certified
• Veeva CRM Certified
• ITILV4

• Team Excellence Awards
• Impact Awards
• Best Performer in application support for Europe Region

Pfizer, Veeva – Quality (QDocs, QMS), Manager, Lead Analyst & Product Owner - Vault Quality, Technical System Owner for the Vault Quality application that includes QMS and QDocs, Manage and Lead Project releases and assessment of release features., Manage IT System Change Controls for the Quality Application., Create and manage Deviations, CAPA’s as needed for the Vault Quality Application., Work with different business stakeholders and QA team for review and approvals., Work with the different Business Process Owners to upgrade the IT system based on the business needs., Manage the time/effort for projects and releases., Lead the team to ensure the BA, developer and testing resources are aligned on the requirements and deliverables., Manage the Flex resources within the team for their deliverables., Coordinating with the Business System Owner on the project plan and scoping., Working in Configuration changes via Change Request and change controls as applicable., Working in BAU Activities via Incident Management Process., Author and refine system support processes, operational procedure documents, flow diagrams, configurations, and interdependencies., Complete upgrades and enhancements to Vault Quality applications., Provide technical leadership to a team delivering software solutions & release deployments., Develop effective working relationships with our internal customers and vendors during project meetings, on-site visits, and conference calls., Drive discussions on technical strategy and ensure that proposed architecture and authentication protocol are aligned with existing Enterprise Architecture and Information Security standards., Perform bulk data updates, and support business on different System Admin activities., Work with different upstream and downstream applications for integrated systems., Work with other Vault applications like RIM for connector related configuration and issues., Coordinate with the Vault Platform Team that includes all vaults to align on the platform release management processes and share the best practices., Accenture, Veeva - Commercial / R&D / Quality/ Safety, Veeva Vault PromoMats, Vault eTMF, Vault CTMS, Vault QMS and Quality Docs, Vault SafetyDocs, Veeva CRM, Application Development Associate Manager, Release Planning and Assessment of Release Features., Manage contract renewals and service scope., Managed $2 Million contract for managed services team for a leading biopharmaceutical., Plan for the Project Budget and forecasts., Reporting on resource chargeability and utilization., Coordinating with the Business on the Project Plan., Working in Configuration changes via Change Request related to Trial Master File., Working in BAU Activities via Incident Management Process., Studies/Sites Management and User management in eTMF., Active Directory Management for Vault Users., HCL Technologies, Veeva, Veeva CRM, Veeva Vault PromoMats, Veeva Vault MedComms, Senior Software Engineer, Coordinating with business team to resolve issues and providing alternate solutions., Working on Change Requests and responsible for delivering the requests on-time during releases., Responsible for administration of 2000+ users., Responsible for Managing SLA and coordinating with the markets., Involved in Client calls to bridge the gap between the team and market users., AstraZeneca, Veeva, Veeva CRM, Veeva Vault PromoMats, Veeva Vault MedComms, Software Engineer, Supporting Veeva CRM Application which is built on Salesforce., Coordinating with business team to resolve issues and providing alternate solutions., Working on Change Requests and responsible for delivering the requests on-time during releases., Responsible for administration of 3000+ users., Responsible for Managing SLA and coordinating with the markets., Involved in Client calls to bridge the gap between the team and market users., Managing new enhancements and providing Hypercare support for new projects., Working on application enhancements which include workflows, approval process, triggers, and sharing rules., Involved in Importing/Exporting data in Salesforce using data loader., Involved in configuring application Tabs, objects, packages, profiles, roles, workflows, report types, sharing settings, reports, dashboards., Accenture, Pfizer Health Care and Life Sciences, Salesforce, Mainframe, Testing, Associate Software Engineer, Involved in Application Support and Maintenance activities., Handling all the BAU support activities which includes IT Service Management (Change Management, Problem Management, and Incident Management) through HP Service Center and Job monitoring., Coordinated and communicated with Client to understand and solve their problems and queries., Worked in Change Management processes., Unit Testing of Processes., Debugging production issues to identify the root cause and providing fixes.

Veeva Vault – Quality (QMS & QDocs), PromoMats, MedComms, CTMS, Veeva CRM - Sample Management, Territory Management, Call Management, Event Management, SFDC, COBOL, JCL, DB2