Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Bharanidaran Panchalingam

Windsor,CT

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
4
4
Certification

Work History

ServiceNow Configuration Management Lead

Cognizant
Windsor, CT
09.2020 - Current
  • Maintain configuration model of infrastructure; analyze consumption of resources, Hardware and software inventory
  • Consult with and support Process Director for Configuration and Data Certification
  • Serve as Process Focal for Configuration, Data Certification, and Discovery (horizontal)
  • Remediate CMDB Completeness and Correctness for CMDB Accuracy
  • Configure and administer annual CMDB Data Certification process
  • Configure and administer Discovery and MID Server
  • Monitor and remediate CMDB Health in ServiceNow
  • Monitor and remediate CMDB Relationship Health in ServiceNow for ITSM Dashboard
  • Increased CMDB Relationship Health from 60% to achieve over 95%
  • Monitor and remediate Orphan CI's, Duplicate CI's, Stale CI's and Obsolete relationships
  • Analyze and fulfill CMDB Service Catalogs and CMDB Special Requests
  • ServiceNow Reporting, Certification of internal assets, CMDB Discovery, CMDB Validation, Testing and Release Checkouts for ServiceNow upgrades
  • Analyze Server and Network Gear portfolio for duplicate information and request corrective action from responsible infrastructure domain group
  • Creating and Scheduling reports in ServiceNow
  • Creation of SOX and Technical Report
  • ServiceNow CMDB Certification Training and enrollments for Asset Custodians
  • Provide customer support for ServiceNow Configuration Management, Data Certification and CMDB
  • Consult with customers and facilitate submission of investment proposals and application requests for enhancements to Configuration Management, CMDB Scope, CMDB, Data Certification and Discovery
  • Creating and updating Knowledge Base Articles in ServiceNow
  • Provide customer support for automated CMDB Service Catalogs
  • Provide customer support via Configuration Management mailbox
  • Enable Continuous Service Improvement and Process Enhancements

Release Manager

Cognizant
Windsor, CT
10.2018 - 08.2020
  • Responsible to Plan and execute Major, Minor and Emergency releases and ensure that Release and Deployment process operates effectively and efficiently
  • Perform Non-PRD and PRD code releases for Waterfall, Agile, Hybrid, Small Business Enhancements, Struts Remediation and Application Remediation Projects
  • Facilitate Project Review Meeting to review and gather work effort estimates and assess any missing applications/ systems along with their DEV/ QA estimates
  • Release Package design, build, configuration, and acceptance including business sign off
  • Create Release Items in IBM Clear Quest based on requests from Business Sponsor and IT, and update required information in Clear Quest
  • Create Release Record and bundle up all Change requests under Parent Release record
  • Review and assess Change request to validate risk assessment, impact and lead time as per Change Management process
  • Obtain all necessary approvals from Technical Advisory Board (TAB), Change Advisory Board (CAB) and Emergency CAB (ECAB) to proceed with Release Plan
  • Work closely with Application Build Team and create Release Plan
  • Ensure to get Go/ No Go Signoff for Major Releases
  • Manage release implementation and closure, and facilitate Post Implementation Review and back out plan
  • Evaluate Release Implementation and prepare final release Scorecard
  • Create scripts in Quality Center to monitor defects reported during release and assign them to appropriate resources for resolution
  • Integrate with DEVOPS team to deploy build on time for both Non-PRD and PRD environments
  • Strongly collaborate with Database Administrator to implement DDL (Data Definition Language) and DML (Data Manipulation Language) scripts to select, insert, update and delete data in Database
  • Work closely with Business and IT Team to facilitate Business Checkout and QA Checkout
  • Discover list of domains for Client Lock and Unlock and ensure all domains are locked and unlocked appropriately during release implementation and validation window
  • Integrate with Gemfire Database Administrator and SSO (Single Sign-On) team to perform Clear Caching on Database and Servers
  • Perform weekly and monthly trend report analysis to discover Content Variation for Projects and Applications moving in and out
  • Perform series of action on creating Road Map to identify various elements involved in release such as Content variation, Projects met milestone, Applications dropped to INTEG, ACCP and PRD
  • Strongly collaborate with IT Leads and Project Managers for project documentations sign-off within prescribed milestone date
  • Work closely with Project Teams to identify QA Manger, QA Lead, Business Analyst (BA), Developers and update mandatory fields in Clear Quest
  • Create Enterprise Release Calendar for multiple Line of Businesses within VOYA Organization
  • Review Enterprise Release Calendar with other Line of Business to avoid any conflicts and publish within Organization
  • Participate in Release Manager’s Meeting and Project Health meeting to understand Project Health status, Regression Testing Status, Performance Testing Status and QA Functional Testing Status
  • Strongly collaborate with Performance Testing Team to identify release scope and ensure risk assessment is complete on time by Project Teams
  • Activating and deactivating new and existing users for IBM Clear Quest application
  • Participate in Intake meeting to discuss about quarterly and off cycle release items to review Project Methodology, Placeholder Sizing, Placeholder Estimates and Project start date and end date for OC-Approval
  • Monitor Submitted and CC_In_Process release items to be in good order for OC Approval
  • Identify Critical Contacts and put together key point of contact information to be used during Release weekend and Release planning perspective
  • Communicating about outage involved during release with all stakeholder
  • Enabled Process and Service Improvement for Service Requests, Project Review Meeting, Content Variation, Business Checkout Plan, Defect triaging Process for multiple Line of Business, Code Freeze Build Request, and enhanced Intake Process in updating ClearQuest
  • Automated ServiceNow reports for Release Records, Change Tickets, Incidents, Service Request and CMDB upstream and downstream relationship report
  • Collaborated with project developers, quality assurance team members and business analysts.
  • Planned and orchestrated end-to-end processes
  • Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones.
  • Oversaw deployment of operating system patches, security improvements and hardware compatibility updates.
  • Collaborated with software development project departments to align engineering efforts towards prescribed release schedule deadlines.

ServiceNow Configuration Manager

Cognizant
Coimbatore, India
04.2014 - 09.2018
  • Maintain configuration model of infrastructure; analyze consumption of resources, Hardware and software inventory
  • ServiceNow Reporting, Certification of internal assets, CMDB Update Requests & CMDB Discovery.
  • Serve as Process Focal for Configuration, Data Certification, and Discovery (horizontal)
  • Remediate CMDB Completeness and Correctness for CMDB Accuracy
  • Configure and administer annual CMDB Data Certification process
  • Configure and administer Discovery and MID Server
  • Analyze and fulfill CMDB Update Request, CMDB Special Request, Change of IT Asset Custodian
  • Monitor and remediate CMDB Health in ServiceNow
  • Monitor and remediate Discovery freshness in ServiceNow
  • Analyze Server and Network Gear portfolio for duplicate information and request corrective action from responsible infrastructure domain group
  • Creating and Scheduling reports in ServiceNow
  • Creation of SOX and Technical Report
  • Data Certification and CMDB Validation, Testing and Release Checkouts
  • Import Job Status for Monitoring
  • ServiceNow CMDB Certification Training and enrollments for Asset Custodians
  • Provide customer support for ServiceNow Configuration Management, Data Certification and CMDB
  • Consult with customers and facilitate submission of investment proposals and application requests for enhancements to Configuration Management, CMDB Scope, CMDB, Data Certification and Discovery
  • Creating and updating Knowledge Base Articles in ServiceNow
  • Provide customer support for automated CMDB Update Requests
  • Provide customer support via Configuration Management mailbox
  • Enable Continuous Service Improvement
  • SLA recommendations and definitions for Service Requests Catalog items
  • Categorize IMACD and Non-IMACD Service Requests based on SLA definitions
  • Weekly and Monthly SLA Computation for IMACD and Non-IMACD Closed Complete request
  • Identify SLA offenders and Enable Continuous Service Improvement
  • Generation of monthly Service Request Queue Report
  • Consult with customers and facilitate submission of investment proposals and application requests for enhancements to Service Request
  • Provided coaching to Application and Infra Team on Service Request Management process and management reports

Senior Systems Executive

Cognizant
Chennai, India
07.2013 - 01.2014
  • Managing Enterprise Content from Utility Servers and Retrieving ImageRR from Lending Management Suit portal
  • Stand-alone Java application is used, which will run (.bat) from Command Prompt, and retrieve image from Image Server using FileNet
  • Once Image is Retrieved, different output structures and formats (.Tiff) will be updated in MS Excel Spreadsheet based on Document Type and Zip file is created in server
  • Process is implemented on daily routine procedure and validated with onshore customer

Senior Systems Executive

Cognizant
Chennai, India
06.2011 - 03.2013
  • Performed Level 1 (Incident management, Incident identification, Incident resolution, Knowledge Management, and IT Escalations) functions on 24x7x365 basis for 3,900 full-line and specialty retail stores in United States and Canada
  • Participated in Change Management Process to understand impact of critical production changes to Service Desk services, messages needing to be announced with respect to changes, and participation in approval process for critical changes
  • Assisting users regarding issues with IT Equipment's, POS, Register and Servers
  • Creating Incidents, Categorizing, and Prioritizing, Assigning or escalating to appropriate support Teams
  • Provide first level resolutions
  • Monitor SOS ticketing tool for issues reported for desktops, laptops & Virtual Desktop Infrastructure
  • Creating Users accounts password reset in Active Directory, VPN
  • Submit updates to Knowledge base
  • Troubleshooting IBM Netfinity 5600 UNIX Server and HP Proliant ML-350 Linux server for critical alerts concerning backup circuit down, alerts concerning routers and switches down
  • Backup failures on POS and Database servers
  • Setting up printers, computer rebuild, mapping drives, clearing print queue and check POS End day in Mainframe application.

Networking Support Engineer

CSS CORP PVT Ltd
Chennai, India
07.2008 - 04.2011
  • Providing technical assistance for wireless Routers, Access Points, Bridges, Wired & Wireless Adapters, IP Cameras, Wired & Wireless Print Server, Wireless Range Extenders, Indoor-outdoor Smart repeaters, Antennas in Windows & MAC OS
  • Supporting implementation of 802.11a, 802.11b, 802.11g, and 802.11n networks in SOHO products Securing wireless networks involving multiple Access Points using WEP & WPA Encryption technologies
  • Internally promoted as Escalation lead
  • Supported Tier-1, Tier-2 & Tier-3 issues based on the networking products
  • Mentoring team members to assist them in troubleshooting and solving moderately complex problems.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Oversaw junior-level engineers, directing incidents while monitoring performance metrics and consumer feedback.
  • Supported users in setup and configuration of wireless bridge networks
  • Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Planned and implemented upgrades to system hardware and software.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.

Education

MBA - Information Systems

Bharathiar University
Coimbatore, India
05.2012

B.sc - Computer Science

Rathnavel Subramaniam College of Arts & Science
Coimbatore, India
04.2008

Skills

  • Analytical and Critical Thinking
  • Planning and Coordination
  • Planning and execution
  • MS Office
  • Excellent Communication
  • Multitasking Abilities
  • Interpersonal Communication
  • Problem-Solving
  • Managing releases
  • Scheduling releases
  • Teambuilding

Additional Information

  • A proficient experience of 11 years & 8 months in driving Release & Deployment Management, Change Management, Service Request Fulfillment Management, Service Asset & Configuration Management, ServiceNow Configuration Management Database (CMDB), ServiceNow Discovery Administration, ServiceNow Discovery Subnet Reconciliation, MID Servers, ServiceNow Data Certification, ServiceNow Reporting, ServiceNow Report Scheduling/ automation and ServiceNow Knowledge Base. Handling the Linux, Unix Servers and other IT equipment for retail users based on Incidents & Service Requests of Sears Holdings Corporation. Enterprise Content Management to retrieve Images from the Utility Server Providing Technical Assistance for all 802.11 wired and wireless standards

Certification

  • ServiceNow Certified System Administrator
  • Microsoft Certified Azure Fundamentals
  • ITIL v3.0 EXIN ITIL V3 Foundation Certification
  • ITIL EXIN Service Operation Certification
  • Pursued Cisco Certified Network Associate (CCNA)

Timeline

ServiceNow Configuration Management Lead

Cognizant
09.2020 - Current

Release Manager

Cognizant
10.2018 - 08.2020

ServiceNow Configuration Manager

Cognizant
04.2014 - 09.2018

Senior Systems Executive

Cognizant
07.2013 - 01.2014

Senior Systems Executive

Cognizant
06.2011 - 03.2013

Networking Support Engineer

CSS CORP PVT Ltd
07.2008 - 04.2011

MBA - Information Systems

Bharathiar University

B.sc - Computer Science

Rathnavel Subramaniam College of Arts & Science

Similar Profiles

CREATE PROFILE
Bharanidaran Panchalingam