Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bharat Sharma

Levittown,NY

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience

Work History

General Manager

International Shoppes
04.2013 - Current
  • Recruited new employees through screened interviews and monitored and evaluated an existing staff of 500 employees
  • Strategically planning the increase of retail operations for company
  • Supported and constructed a new onboarding program for new recruits to learn about company environment
  • Cultivated leadership development for existing team members to grow within the company
  • Planned and forecasted budgeting and negotiations for fiscal years, quarters and growth
  • Managed all terminal operations of duty free locations and various boutiques
  • Identified KPI’s of a company and came up with a commercial action plan to target and evaluate the KPI’s.

Terminal Operations Manager

International Shoppes
02.2013 - 04.2013
  • Supervised and prepared evaluations for up to 500 employees
  • Streamlined structure of company to improve organizational skills
  • Planned and organized trainings for staff members to attend to obtain new knowledge and to grow in their roles
  • Mentored existing staff in developing future leaders for the company
  • Enhanced work relations with peers and coworkers through targeted training and coaching sessions.

Assistant Operations Manager

International Shoppes
06.2011 - 01.2013
  • Managed all incoming and outgoing inventory for all terminal locations including duty free and boutiques
  • Developed team building exercises to enhance sales associates working relations and improved working environment for the staff
  • Collaborated with the general manager to develop monthly schedules for staff on duty
  • Reconciled POS systems and audited monthly sales and sales targets.

Supervisor

International Shoppes
08.2008 - 06.2011
  • Utilized sales management tools to monitor and maximized on daily sales in stores
  • Facilitated daily inventory replenishments and coordinated with manager on duty to replace merchandise
  • Oversaw a staff of 200 – 300 employees and rectified any situations.

Education

Bachelor of Science in Criminal Justice – Homeland Security and Counterterrorism -

Kaplan University
06.2008

Skills

  • Customer Relations
  • Relationship Building
  • Customer Relationship Management

Timeline

General Manager

International Shoppes
04.2013 - Current

Terminal Operations Manager

International Shoppes
02.2013 - 04.2013

Assistant Operations Manager

International Shoppes
06.2011 - 01.2013

Supervisor

International Shoppes
08.2008 - 06.2011

Bachelor of Science in Criminal Justice – Homeland Security and Counterterrorism -

Kaplan University
Bharat Sharma