Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bharath Kumar Rajineni

Ashburn,VA

Summary

Atlassian Jira Administrator/Developer having 12+ years of IT industry experience using Jira Server, Jira Cloud and Confluence Server, Confluence cloud, and other Atlassian tools Bamboo, Bitbucket, Fisheye Crucible, Hip chat and slack on different environments. Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.). Configure and/or manage bilateral integration between applications and platforms. Experience extending Jira functionality using REST API. Hands-on experience in SCRUM Agile model, Programming and Test-Driven Development (TDD). Experience integrating Jira with DevOps CI/CD pipeline. Designed and implemented scalable data warehouse architectures including fact/dimension models, star and snowflake schemas. Developed CI/CD pipelines using tools like Python and AWS Glue to ingest and transform structured/unstructured data. Strong experience in deploying applications on WebLogic Server and Tomcat. Experience in continuous Integration tools such as Jenkins. Experience with Jira systems administration (data-center edition) and confluence. Created Projects, Workflows, Custom Fields, Notification Scheme, Permission Scheme, Screens schemes And Jira service desk ITIL workflows. Good experience in HPSM and SERVICENOW for incident and change management for the release and deployment. Configure REST API and Webhooks to Integrate Jira with other applications Involved in all phases of the software development life cycle (SDLC) in an Agile framework Used GIT for version controlling and regularly pushed the code to GitHub and Bitbucket. Worked on provisioning different environments using Ansible Configuration management tools and Problem Solving. Worked on migrating to OnPrem Jira, Confluence projects to Azure Cloud and vice versa to server from Cloud. Worked on Cloud Automation rules and configurations. Work on Addon migration and configuration. Worked on Jira Cloud project updates with workflow functions and modification to suit the cloud environment. Implemented a CI/CD pipeline using Azure DevOps (VSTS, TFS) in both cloud and on-premises with GIT, MS Build, Docker, Maven along with Jenkins’s plugins. Using JCMA to orchestrate the Migration process and successfully completed the migration. As a JIRA System Administrator researched and evaluated the Atlassian Tool Set, including JIRA Cloud, JIRA Server (JIRA Core, JIRA Software, and JIRA Service Deck), Confluence, and HipChat. Worked on the DR switchover from one Data center to another data center and worked on the DB migration from 12C to 19C. Responsible for building and deployment automation using Docker and Kubernetes containers. Expertise in server migration and upgrade activities. Worked on migrating the application from OEL6 to OEL8 Well versed with complete Development Life Cycle process which includes development, testing, implementation, and migration process. Responsible for building and deployment automation using Docker and Kubernetes containers. Responsible for installation & configuration of Jenkins with Plugins to support various Java based files (War) builds and automated the continuous builds in publishing Docker images into Nexus repository & Artifactory and Troubleshooting. Used Redmine for managing software development projects and issue tracking, project management and user permissions and custom fields as well. Installed and configured an automated tool Puppet/Ansible that included the installation and configuration of the Puppet/Ansible master, agent nodes and an admin control workstation. Experience with Jira 6.x, 7.x and 8.x environments, with ability to create Jira workflow, screen schemes, permissions schemes and notification schemes. Extensively used Jenkins for continuous integration to setup the nightly builds and for deploying artifacts into corporate archive repository. Experience with integration of Jira with third-party systems such as Service Now. Experience training users & administrators using wiki’s technical documentation, use cases, process flow and test cases. Built and maintained cloud data warehouses on Snowflake, Redshift Diagnosed and resolved escalated technical issues related to SharePoint Online site collections, permissions, document libraries, and workflow configurations. Delivered advanced troubleshooting and remediation for OneDrive for Business synchronization problems, access issues, and data recovery. Implemented a Gitlab Continuous Delivery framework using Chef, Jenkins, and Maven in a Linux environment on AWS Public cloud. Worked closely with the teams and configured Jira on Agile and Scrum master and on Kanban as well Implemented data validation, reconciliation, and exception handling to ensure end-to-end data quality. I have good knowledge of Groovy scripts and Python scripts for integrating the Tools. Configured and installed eazyBI for different kinds of custom reports and dashboards Experience with Jira Upgrade with minimal down time. Complete Application Lifecycle Management for Atlassian Software Tools with Confluence which is for project collaboration and Jira which is for issue tracking and other code review and repository management tools. Worked on the Apache upgradation on the lower and production environment. Worked on the connectivity establishment for more than 50 interface components Docker /Nas/WebLogic and Database. Created test cases in zephyr and executed them. Customer interaction for system study, requirements gathering and analysis. Manage smooth implementation, development of customized solutions for customer’s benefits. Have worked on update of the SSL certificates in the LB whenever the certificates are getting expired. Provided 24/7 on-call support for production.

Overview

13
13
years of professional experience

Work History

Atlassian Administrator/Developer

British Telecom
Ashburn, VA
02.2024 - Current
  • Import data from Jira Software, Jira Service Desk. Visualize and analyze all the data using many reports and chart types.
  • Working on Jira Align with Jira software for the integration and managed user licenses
  • Integrate Jira Projects with Jira Align for Project Management
  • Integrate Jira with Active Directory through LDAP Authentication.
  • Setup TFS4Jira synchronizer for bidirectional data mapping between Jira and TFS projects.
  • Configure Rest API and webhooks to integrate Jira with Salesforce.
  • Create sections/headers on create and edit screens of issue types using Jira Toolkit plugin.
  • Migrate and restore the application data from one server to the other.
  • Act in a technical role as an individual contributor to the team for complex application configuration initiatives involving development and implementing processes.
  • Document all the activities with necessary tools and share it with the team.
  • Involved in creating complex workflows, transitions, validations, conditions and post functions for different Issue.
  • Set users to Anonymous if they are only present in certain specific groups in Jira.
  • Create scripted fields and add Behaviors to the Custom fields to achieve automation functionality.
  • Customize Jira UI with Script Fragments.
  • Implement Change, Incident, Problem, Service Request management in JSD
  • Customized Jira service desk ITIL workflows like service request, change management, Incident Management
  • Create a new DB on SQL Server 2017 to setup and install eazyBI.
  • Create custom reports and dashboards using eazyBI and Rich Filters for Jira.
  • Configure Issue collector for Jira which allows us to easily gather feedback from web applications in the form of Jira Issues.
  • Configure Incoming Mail servers for Jira and then associate them with the Mail handlers and Projects for automatic creation of tickets.
  • Install various Plugins such as Admin Tools for Jira, Jira Workflow Toolbox and Script Runner.
  • Create rich filters and associate them with gadgets for generating dynamic Dashboards.
  • Automate creation of generic tickets when the scrum masters start the Sprints using Automation for Jira add-on.
  • Create tickets in a project using rest API calls through Postman Tool.
  • Worked on Shell & Python scripting to retrieve the Jira Project/ticket information with relevant fields.
  • Monitor Jira logs when performing migrations and troubleshoot user/system related issues.
  • Create the Dashboards, Reports and filters for various projects and share it with respective team members.

Atlassian Administrator/Developer

British Telecom
India
05.2021 - 01.2024
  • Provide User Management and support for 10000+ local and remote users, manage system access across groups to ensure compliance, and maintain best practices
  • Manage and administer Jira/Confluence/Bitbucket add-ons, plugins, and extensions.
  • Coordinate production releases and send release status to relevant distribution list.
  • Experience in migrating and upgrading the Jira Servers from 7.x to 8.x versions.
  • Integrate and Import the Confluence and Bit bucket self-signed SSL certificate into Jira trusted store to establish the handshake between the applications.
  • Knowledge of Software Development Life Cycle Methodologies Waterfall, and Agile (CI/CD using Jenkins, Gitlab, Sonar cube, Groovy, WebLogic/WebSphere etc.), leading technical team.
  • Collaborated with Microsoft support and internal infrastructure teams to resolve complex incidents and implement long-term solutions.
  • Installed, mapped and configured the migration assistant (JMCA) on Jira servers.
  • The migration of legacy data systems to a cloud-based architecture (AWS/Azure) using SME, resulting in reduction of cost and enhanced system resilience.
  • Managed requirements using SME gathering and tracking for new features using Jira and Confluence, ensuring alignment across engineering, QA, and product teams.
  • Used JCMA to check the Pre-migration process and identify the blockers and tracks with detailed Logs.
  • Assisted with user training, documentation updates, and adoption of Microsoft 365 collaboration tools.
  • Manage and support Atlassian applications on different cloud platforms like Azure and AWS.
  • Install and maintain Atlassian infrastructure for High Availability via Data Center, version and setup load balancers for scaling the application on-demand along with configuring the firewall and Network Security features (DNS, SSL Encryption, and Reverse Proxy) for the Servers.
  • Migration of Jira, Confluence Large instances from On-premises to Cloud.
  • Create and manage security schemes, permission schemes and configurations.
  • Configure scripted fields and add Behaviors to the Custom fields and system fields to achieve the automation functionality using Script Runner.
  • Development of Script runner listeners, workflow customizations.
  • Data extraction and analysis processes using SME by writing complex queries in SQL, which enhanced reporting efficiency.
  • Configure Incoming Mail servers for Jira and associate them with the Mail handlers and Projects for automatic ticket creation.
  • Monitor logs for Incoming mail handlers and sets up alerts using Splunk in case of any Errors.
  • Automate creation, updating and deletion of the tickets using Rest API calls.
  • Monitor Jira logs when performing migrations and troubleshoot user/system related issues.
  • Environment: Jira, Jira Service Desk, Confluence, Bitbucket, Postgres, MS SQL Server, HTML, CSS, Groovy Script, Script Runner, eazyBI, Jira Workflow Toolbox, Python, Tableau, Zephyr, Automation for Jira, GIT, Jenkins, Portelec, jQuery, JQL, IIS Web Server, Postman, TFS4Jira, Smart Attachments, Kantega SSO plugin, Zephyr, Jira Toolkit plugin and Rich filters for Jira.

Atlassian Consultant

SBI(India)
05.2016 - 04.2021
  • Analyze business requirements and create Functional Specifications.
  • Created Custom workflows, custom screens and custom fields on Jira.
  • Created users on Active Directory, synched the users on Jira and assigned groups and spaces
  • Managing Continuous Integration and Continuous Delivery (CI/CD) using Jenkins.
  • Created events, email notification schemes and assigned project roles on Jira
  • Worked on confluence- Assigned user personal space and provided assistance in using Confluence.
  • I wrote several Ansible playbooks for the automation that was defined through tasks using YAML format.
  • Integrating Maven with Jenkins, build the code and deploy the artifacts into Artifactory Repository.
  • Installed and configured Jenkins, created a Master and Slave configuration to implement multiple parallel builds through a build form.
  • Architect Change Requisition process. Design and implement workflows, listeners, behaviors, permissions and associated scripts.
  • Installed various Jira plugins such as Jira Create on Transition, Jira Workflow Toolbox, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields
  • Develop/Enhance the system based on design using required tools and technologies including Jira, Confluence and associated plug-ins.
  • Analyze and troubleshoot issues raised during testing and fix the defects, if required.
  • Support deployment of code in non-production and production environment.
  • Document all the activities with necessary tools and share with team members.
  • Created events, email notification schemes and assigned project roles on Jira
  • Contracted to serve as the Jira Systems Administrator for the international Jira/Confluence infrastructure, including all associated programs, plugins and systems
  • Deployed Atlassian products and associated programs.
  • Environment: Jira, Confluence, GitHub, Fisheye, Bitbucket, Jenkins, Jira Service Desk, MYSQL, Script Runner, Jira Workflow Toolbox, CLI Actions in Jira, Email this Issue, Custom Charts.

Middleware Admin

SBI (India)
03.2013 - 04.2016
  • Installed, configured, integrated, tuned, and administered WebLogic 10g/11g in various environments.
  • Installed and configured OHS server Plug-in to proxy requests from OHS to WebLogic server.
  • Deployed the licensed artifacts in formats of WAR, JAR, and EAR in WebLogic 11g/12c.
  • Configured Node manager to remotely administer Managed servers.
  • Configured WebLogic Clustering for Load Balancing, High Availability and Failover
  • Performed Root Cause Analysis including analyzing the thread dumps of servers, troubleshooting, and monitoring the logs.
  • Managed and Monitored JVM Performance by adjusting WebLogic heap size and garbage collection parameters.
  • Dealt with troubleshooting issues like Out of Memory, High CPU and Server Hang.
  • Configured and administered JDBC in WebLogic Server 11g & 12c.
  • Well versed with complete Development Life Cycle process which includes development, testing, implementation, and migration process.
  • Involved in resolving production issues by working closely with Infrastructure Team, DBA & Developers when application related, or deployment cycle problems are encountered.
  • Performed Migration of application from 11g to 12c.
  • Applied oracle advisory patches are released every quarter using BSU/OPATCH Utilities.
  • Worked on Closing of Vulnerabilities (VAPT) raised by security Team.
  • Comply different types of audits conducted by various regulatory bodies.
  • Performed Hardening of servers at OS Level, WebLogic as per Client SCD documents
  • Configured and set up SSL for data encryption and client authentication, configuring digital certificates using java key tool OpenSSL for secured applications.
  • Documented the entire installation process for various tools and provided on-call support.
  • Environment: RHEL 6.x/7.x, Web Logic Server 11g/12c, OHS12c, Oracle ADF 11g/12c & Oracle DB 11g/12c

Education

Bachelors - Electronics and commutation

JNTUH
01-2011

Skills

  • Experienced in: Jira, Jira Service Management, Confluence, Jenkins, deploy, GitHub, Bitbucket, JQL, Workflows, Continuous Integration, Python, C#, jQuery, JavaScript, HTML5, CSS, Ansible
  • Atlassian Plugins: Script Runner, Power Scripts, Jira Toolkit, Jira Suite Utilities, Jira, Agile, SME, Kanban, scrum, Workflow Toolbox, Jira Misc Workflow Extensions, Automation for Jira, TFS4Jira, Project Configurator, Configuration, Zephyr Manager, Encryption for Jira, Custom Charts, Zephyr, SSO SAML, Time in Status, Slack, Microsoft Teams, Jenkins, GitHub, HipChat, Portfolio/Adv Roadmaps, eazyBI, User Importer, User Exporter, User Management for Jira, Exhalate for Jira, Comala, Kantega SSO Enterprise
  • Databases: PostgreSQL, MS SQL, Snowflake
  • Operating Systems: Linux, Windows
  • Cloud Technologies: Microsoft Azure
  • Web/App Server: Apache, Tomcat, Nginx, Web Logic, WebSphere Application Server
  • Project Tracking/Bug Tracking Tools: Service NOW, JIRA, HPSM
  • Scripting Languages: Shell, Bash, Perl, Python, Groovy

Timeline

Atlassian Administrator/Developer

British Telecom
02.2024 - Current

Atlassian Administrator/Developer

British Telecom
05.2021 - 01.2024

Atlassian Consultant

SBI(India)
05.2016 - 04.2021

Middleware Admin

SBI (India)
03.2013 - 04.2016

Bachelors - Electronics and commutation

JNTUH
Bharath Kumar Rajineni