Bharath Pathapati Pathapati

❖ Politely dealing with customers and listening their problems and patience fully solving system software problems.

❖ I’m working in all regions (AP, NA/LA, EMEA), where 129 countries are involved.

❖ Dispatcher of project to assigning the requests among to engineers

❖ Project SME and KT trainer for new joiners.

❖ Managing all bulk requests to delete, configure, change the cisco devices.

❖ Cisco unified call Manager, Cisco unity connection.

❖ ITN assignment, DID mapping, enable call forwarding & call permission.

❖ Following with country leads for new ITN & DID ranges.

❖ Configuring Hunt lines, hunt groups, hunt pilot.

❖ Configuring User, devices as per requirements.

❖ Troubleshooting Cisco devices (hard phone, jabber devices, CIPC's).

❖ Experience in configuring voicemail boxes.

❖ Provisioning for Cisco devices.

❖ Support and implement multi-vendor environments.

❖ Maintaining tickets, tasks and change control as per SLA for the client.

❖ Escalate reports & follow up on issues with various functional service delivery teams, local vendors/service providers like AT&T, DCP Team.

❖ Work on Change management, Incident Management, Problem Management based on ITIL framework.

❖ Proactive customer engagement.

TOOLS

❖ Ticketing Tools: Service Now.

❖ Work Platform: CUCM, DCP, IM&P, Call Manage

• Troubleshooting the Avaya Communication Manger and Gateway related issues.

• Installing & troubleshooting of AVAYA IP Phones. • Configuration of the Avaya products and performing the Preventive Maintenance activity.

• Handing customer calls. •

Adding, removing Station, pickup group, trunk group.

• Performing troubleshoot of IPSI, Medpro Cards, C-LAN, DS1 cards in Avaya G650 gateway