Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Bharath Kumar Reddy Boddannagari

Upland,CA

Summary

Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technical Project Lead

Infinite Computer Solutions
Rockville, MD
11.2021 - Current
  • Directed stakeholder communication and reported status, issues and changes to technical and business leadership.
  • Partnered with business customers to clearly develop and communicate strategic vision and product roadmap.
  • Worked with cross-functional teams to deliver innovative and sales-generating features and products.
  • Conducted customer and stakeholder interviews to identify needs and requirements.
  • Demonstrated expertise in resourcing, scheduling, budgeting, risk management and overall project leadership.
  • Collaborated with development engineering and marketing to translate features into consumable user stories.
  • Innovated and integrated new processes and technologies to add value and evaluated costs of product redesign.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Maintained project schedules by managing deadlines and adjusting workflow.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Identified, addressed and either resolved or escalated project issues.
  • Tracked costs and expenses and assessed closely against original project budget.
  • Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
  • Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.

Project Lead

Infinite Computer Solutions
Bengaluru, Karnataka
08.2015 - 11.2021
  • Assembled project teams and assigned individual responsibilities to facilitate on-time completion of planned tasks.
  • Collaborated with engineers and project managers regarding design parameters for client projects.
  • Tracked and communicated project status to stakeholders and investors through weekly reports.
  • Monitored communications between in-house software team, clients and stakeholders.
  • Monitored performance of project team members to provide performance feedback.
  • Identified project needs by reviewing project objectives and schedules.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Created employee work schedules to keep shifts properly staffed.
  • Hired and trained service department staff to drive performance.
  • Managed backup, user account and helpdesk systems.
  • Examined metrics and prepared IT project progress reports.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.

Associate

Verizon Data Services India
Hyderabad, Telangana
01.2015 - 07.2015
  • Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
  • Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
  • Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
  • Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
  • Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
  • Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.
  • Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.

Senior Technical Support Engineer

Infinite Computer Solutions
Chennai , Tamil Nadu
03.2012 - 12.2014
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Collaborated with teams to solve technical customer problems across product suites.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Asked customers targeted questions to diagnose problems and provided timely solutions.

  • Contributed to knowledge base by creating and maintaining articles and other technical documents.
  • Advocated for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.

Associate

Wipro BPO
Hyderabad , Telangana
09.2009 - 07.2010
  • Determined causes of network issues by troubleshooting using testing software and equipment.
  • Installed, maintained and repaired network software, components and equipment and integrated with existing system.
  • Analyzed network performance data to identify concerns with speed, determine availability issues or to implement disaster recovery.
  • Provided technical support to customers by identifying causes of problems, researching and offering effective solutions.
  • Set up and configured wide area network (WAN) and local area network (LAN) routers.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Served as first point of contact for incoming technical service calls and emails.
  • Used remote login tools to assist clients with technical and product questions.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Education

BBA - Business Management

Kakatiya University
Warangal, India
06.2009

Skills

  • Project Team Coordination
  • Documentation and Reporting
  • Quality Assurance
  • Budget Control
  • Customer Needs Assessment
  • Project Management
  • Cost Analysis
  • Risk Assessment
  • Change Management
  • Stakeholder Negotiations
  • Quality Management
  • Shipping and Receiving
  • Continuous Improvement
  • Inventory Management
  • Problem-Solving
  • Logistics Management
  • ERP Software
  • Billing and Invoicing
  • Employee Scheduling
  • Workforce Management

Certification

  • ITIL V4 Certified- 2019

Additional Information

  • Provided ITIL V4 trainings to employees at Singapore.
  • Conduct Stress Management sessions to the team.
  • Product and Process Training to the internal employees.
  • Participated in Gross Margin Sheets preparation.

Timeline

Technical Project Lead

Infinite Computer Solutions
11.2021 - Current

Project Lead

Infinite Computer Solutions
08.2015 - 11.2021

Associate

Verizon Data Services India
01.2015 - 07.2015

Senior Technical Support Engineer

Infinite Computer Solutions
03.2012 - 12.2014

Associate

Wipro BPO
09.2009 - 07.2010

BBA - Business Management

Kakatiya University

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Bharath Kumar Reddy Boddannagari