Bharath Reddy Cheerla

Responsibilities – Senior Appian Developer (New Hire Onboarding Application).

• Designed and developed scalable onboarding processes to support multiple business units, handling varied workflow types and approval structures.
• Built core application frameworks using Appian’s out-of-the-box (OOTB) features to standardize development across multiple applications and teams.
• Created and maintained complex, reusable components, including SAIL interfaces, expression rules, process models, CDTs, record types, and reports.
• Integrated the onboarding platform with external systems via RESTful APIs, enabling secure data exchange for employee provisioning and verification.
• Developed custom SAIL interfaces for onboarding forms such as W-4, I-9, and OF-306, using Appian’s latest UI capabilities for a modern user experience.
• Implemented a user synchronization process to manage external agency users, and configured SSO (Single Sign-On) with external identity providers.
• Collaborated with business analysts and stakeholders to gather functional requirements, and participated in grooming sessions to refine technical stories.
• Contributed to story estimation and sprint execution, ensuring adherence to timelines and development best practices.
• Designed and implemented document and user-level security modules, enhancing user experience while maintaining strict compliance protocols.
• Tracked and maintained all database structure changes throughout the development lifecycle to ensure consistency and traceability.
• Designed and optimized backend database objects—tables, views, and stored procedures—supporting onboarding requirements across organizations.
• Participated in sprint demos to showcase technical features and gather stakeholder feedback.
• Managed change requests and backlog refinement using JIRA, aligning feature delivery with release timelines.
• Investigated, resolved, and verified fixes for issues during all phases of testing, including UAT, and post-deployment support.
• Provided technical guidance and Appian best practice recommendations throughout the SDLC.
• Supported deployment and go-live activities, creating deployment guides, implementation plans, and database scripts.
• Authored comprehensive technical documentation, including system design documents, user guides, and operational handbooks.
• Performed code reviews to maintain high-quality standards and ensure compliance with Appian development guidelines.

As the primary liaison, I am responsible for escalation, effective oversight of client projects and implementations, execution of account plan activities, building relationships with client contacts, and management and coordination of the client loyalty process.
• Creates cases in the management system following all case management guidelines.

• Develops and improves processes to streamline the requisition and hiring process. • Establishes and maintains relationships to continually improve collaboration with business stakeholders, including.

• Makes recommendations for process improvements.

• Executes and enhances process work supported by the HR Shared Services organization.

• Detail-oriented, follows established priorities, and produces high-quality work.

• Acted as the primary resource for the existing client base. Fostered and maintained client relationships by planning, conducting telephone calls, and in-person visits with client representatives, officials, or decision-makers.
Responsible for client satisfaction, maintaining client communication, overall management of the relationship, and client retention activities.
• Answer customer inquiries, primarily over the telephone, or email.

Obtained a detailed understanding of clients' internal processes and workflows to enable better service delivery and enhanced client relationships.

Roles and Responsibilities:

• Built and maintained positive, professional relationships with prospective candidates, current employees, and alumni to foster long-term engagement and company loyalty.
• Acted as a liaison between employees and management to resolve work-related issues, promoting a harmonious work environment.
• Conducted employee onboarding and exit interviews to gather feedback, and ensure smooth transitions.
• Managed conflict resolution processes, including mediating disputes, conducting investigations, and recommending appropriate actions in line with company policy and employment law.
• Guided managers and staff regarding HR policies, disciplinary procedures, and employee rights.
• Supported performance management processes by advising on corrective actions, performance improvement plans (PIPs), and employee development.
• Collaborated with HR and recruitment teams to align employee relations initiatives with broader company objectives.
• Monitored employee satisfaction and engagement through surveys and feedback tools, and recommended improvements to senior leadership.
• Ensured compliance with federal and state labor laws and maintained thorough documentation of employee relations activities.
• Organized employee engagement initiatives to promote a positive workplace culture, and increase retention.

Roles and Responsibilities:

• Managed and maintained user access rights within the Rally (Agile Central) platform, ensuring appropriate role-based permissions and team assignments.
• Created, updated, and assigned user stories, defects, and tasks according to Scrum team structures, and project requirements.
• Supported Scrum Masters, Product Owners, and development teams by maintaining accurate and up-to-date Agile artifacts in Rally.
• Facilitated sprint planning by organizing product backlogs, sprint backlogs, and ensuring proper linkage between user stories, tasks, and acceptance criteria.
• Ensured alignment of user stories with Agile best practices and organizational project management standards.
• Generated and distributed custom reports and dashboards to track sprint progress, team velocity, and burndown charts.
• Provided user training and troubleshooting support to ensure effective and efficient use of the Rally tool.
• Coordinated with cross-functional teams to integrate Rally usage into the broader Agile development lifecycle.