Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bhargav Jasti

Springfield,IL

Summary

  • Around 6+ years of experience working with Salesforce.com sandbox and production environments.
  • Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, approvals, Email Templates (HTML & Visual Force Templates).
  • Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications
  • Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, custom page layouts, Worked with Data Loader for data migration related activities.
  • Experience in working across various SFDC implementations, covering Sales Cloud, Service Cloud, Marketing Cloud, Salesforce1 Mobile Administration, and Chatter applications.
  • Extensive experience in creating roles, profiles, email services, sharing rules, custom objects, page layouts, and permission sets.
  • Managing User Acceptance Testing, created user training manuals, and conduct user training sessions.
  • Experience in creating Custom Objects, Tabs, Fields, Formula fields, Validation rules, Reports, Work flows, Approval processes and Process Builder for automated alerts, field updates and Email generation according to the application requirements.
  • Extensive experience in Saleforce.com setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
  • Extensive experience in maintaining and improving existing Salesforce implementations, maintained user security permissions in compliance with organizational needs.
  • Administration, Configuration, Implementation and support experience on Salesforce.com platform- Sales as well as Service Cloud.
  • Experience on implementations, and maintenance for support Projects for different SFDC applications.
  • Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
  • Have experience working in Agile and Waterfall Environment
  • Team Player as well as able to work independently with minimum supervision, innovative & efficient, good in debugging and ardent desire to keep pace with latest technologies
  • Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment
  • Effective Communicator with good Interpersonal and Customer Relational skills.
  • Strong analytical and problem-solving skills, excellent planning and multi-tasking abilities, with proven experience in utilizing people and process knowledge to help enterprise make critical decisions.

Overview

6
6
years of professional experience
3
3
Certifications

Work History

Salesforce Administrator/Developer

Appian
Tysons Corner, Virginia
05.2023 - Current
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Involved in Unit Testing, Code Coverage and Code Review. Analyze the code and developing the Technical Documentation.
  • Developing and designing business logic for Salesforce.com using Force.com Apex triggers and Apex classes.
  • Managed page layouts, fields, and system interface/capabilities.
  • Created and manage Workflow Rules, Field Updates and E-mail Alerts.
  • Created different custom objects, formula fields, and custom fields for various business needs.
  • Design and develop Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Involved in mass imports and exports of data.
  • Worked on sandbox refreshes and maintaining the org.
  • Customized Third party applications which are connected to the org based on business requirements
  • Built Logic for Lead routing in sales org based on business requirements and also helped in building multiple applications like MDM, Data Fabric and CPQ(orders log)

SFDC Administrator

Ericsson Inc
Plano, Texas
08.2021 - 05.2023

The company is in the business of IT asset disposition and has complex processes for receiving end-of-life electronic equipment, evaluating it, and processing it for recycling or remarketing.

  • The objective of the project was to optimized processes for receiving, sorting and posting new products, designed and implemented new inventory management SFDC app, to cut product locating time by 70%.
  • Experienced in analyzing business requirements, and implementing them to Salesforce custom objects, Junction objects, master-detail relationships, lookup relationships.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Experience working on Case Management, captured cases from the company's website and customer emails.
  • Created case sharing model and assigned cases to users according to the role hierarchy.
  • Escalated cases according to the case priority.
  • Worked on Auto response rules if customers contacted beyond the business hours.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
  • Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
  • Worked on various Salesforce.com standard objects like Lead, Case Management, Accounts, Contacts, Content, Reports and Dashboards.
  • Worked towards preparation of requirements management plan, business and functional requirement documents.
  • Developed custom Objects and Fields as specified in the scope document.
  • Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.
  • Involved in deployment process and implemented scrum best practices in the project.

Salesforce Administrator

Red Brick Health
Minneapolis, Minnesota
01.2020 - 08.2021
  • Managed page layouts, fields, and system interface/capabilities.
  • Created and managed Workflow Rules, Field Updates, and E-mail Alerts.
  • Created different Custom objects, Formula Fields, Custom fields for various business needs.
  • Design various WebPages in Visualforce for capturing customer enquiries and implement business logic for case routing.
  • Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
  • Created different Visualforce Email Templates to automate the business process.
  • Design and develop Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Involved in Mass imports and exports of data.
  • Customized tabs for among different business users groups and business centers.

Education

Bachelor of Science - Computer Science

KL University
India
01-2020

Skills

Salesforce Technologies: Salesforcecom, Workflow, Approval’s process, Dashboards, Reports, Analytic Snapshots, Custom Objects, Data Loader, Tabs, Forcecom Eclipse IDE Plug-in

Salesforce skills: Salesforcecom implementations, solutions involving best practices, System integration and Functional testing, Data management and data Modelling

Tools/IDE: Eclipse IDE, Forcecom IDE

Certification

Salesforce Certified Platform Administrator

Timeline

Salesforce Administrator/Developer

Appian
05.2023 - Current

SFDC Administrator

Ericsson Inc
08.2021 - 05.2023

Salesforce Administrator

Red Brick Health
01.2020 - 08.2021

Bachelor of Science - Computer Science

KL University
Bhargav Jasti