The company is in the business of IT asset disposition and has complex processes for receiving end-of-life electronic equipment, evaluating it, and processing it for recycling or remarketing.
- The objective of the project was to optimized processes for receiving, sorting and posting new products, designed and implemented new inventory management SFDC app, to cut product locating time by 70%.
- Experienced in analyzing business requirements, and implementing them to Salesforce custom objects, Junction objects, master-detail relationships, lookup relationships.
- Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
- Experience working on Case Management, captured cases from the company's website and customer emails.
- Created case sharing model and assigned cases to users according to the role hierarchy.
- Escalated cases according to the case priority.
- Worked on Auto response rules if customers contacted beyond the business hours.
- Worked on Record Types, Validation Rules, Triggers and Page Layouts.
- Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
- Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
- Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
- Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
- Worked on various Salesforce.com standard objects like Lead, Case Management, Accounts, Contacts, Content, Reports and Dashboards.
- Worked towards preparation of requirements management plan, business and functional requirement documents.
- Developed custom Objects and Fields as specified in the scope document.
- Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.
- Involved in deployment process and implemented scrum best practices in the project.