Summary
Overview
Work History
Education
Skills
Timeline
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Bhargav Padmaraju

Bhargav Padmaraju

Senior Associate
Manhattan,NY

Summary

Experienced Backup and Storage Technologist with 9+ years of expertise in providing top-notch IT infrastructure services. Proven track record in implementing and managing robust backup and storage solutions for data integrity and availability. Skilled in analyzing system requirements, designing efficient strategies, and executing seamless backup processes. Adept at troubleshooting and resolving complex issues, optimizing performance, and enhancing overall system efficiency. Committed to staying up-to-date with the latest industry trends and technologies to deliver cutting-edge solutions for organizations.

Overview

12
12
years of professional experience

Work History

SENIOR ASSOCIATE

Consolidated Edison
New York, New York
03.2020 - Current
  • Working on Storage and Backup operations using Dell EMC Unity, VNX, Xtreme IO storage arrays and Cohesity , Veritas Netbackup tools
  • Monitoring daily on ALL EMC Arrays, Nutanix Clusters (PC,PE), Cohesity backup& storage health check
  • Strong experience creating zone in CLI or web tool whenever new or existing hosts requesting new storage and maintain healthy cfg config file
  • Vast experience in setting up SMB, NFS & Multiprotocol protocol NAS servers and shares in Nutanix and using Dell EMC products like Unity, Power store and VNX
  • Expert in performing the Nutanix Software, Firmware and File server version upgrades
  • Worked on building the Nutanix clusters from scratch starting from setting the IPMI to configuring the CVM's and AHV hosts
  • Completed the cohesity cluster builds using Cisco UCS C-240 M5H L standalone alone servers for backup operations
  • Expertise in performing cohesity cluster software and Firmware upgrades
  • Cohesity client agent upgrades performed in timely manner to address the critical vulnerabilities
  • Handled both storage and backup operations to deliver the BAU activities on time
  • Create Aggregate, volumes, LUNS and VFILERS etc
  • Work closely with EMC and internal customers, interfacing with management personnel, to accomplish requested technical tasks
  • Provide day-to-day maintenance of data storage environments, including provisioning storage LUNS, network access to the storage via iSCSI/FC
  • Work with the storage engineering team to standardize the storage maintenance, provisioning, and decommissioning process
  • Follow policies and procedures for change, problem, and incident management
  • Maintaining accurate library and documentation of storage media
  • Implementing backup policies as documented by standard service level agreements as well as assisting and testing DR and COOP
  • Respond to assigned Storage Engineering service requests and provide timely status updates on the progress of ongoing requests
  • Perform planned upgrades in conjunction with the storage engineering team
  • Responsible for hardware and software installation and configuration or storage subsystem, upgrade, and patches; performance turning; and documentation
  • Uses common system operational and maintenance tools without assistance
  • Perform planned maintenance activities on an established cycle
  • Work with storage requests, incident tickets and changes in a timely manner and work with Helpdesk to resolve issues
  • Streamlining the Cohesity backup and storage tracks implementing the fixes
  • Working on critical restores and backup failures
  • Responsible for upgrading the OpsCenter, Master, Media, and Client servers
  • Responsible for attending client meetings and provide updates on day-to-day activities happening in the team
  • Also responsible for sending the capacity reports to support
  • If required, we are responsible to work with respective vendors like Nutanix, Cohesity, VERITAS and IBM
  • Monitor, diagnose, and resolve problems and perform analysis in relation to storage in the integrated IT environment and software
  • Can work under minimal direction, and comfortably handle risk and uncertainty and isn't upset when things are up in the air

SYSTEMS ENGINEER

NBC Universal
Chennai, Tamil Nadu
04.2019 - 03.2020
  • Company Overview: Comcast, TCS
  • Managing backup and restore operations of Veritas NetBackup tool having version 811
  • Performing Veritas NetBackup master, media, and client upgrades
  • Performing Data Domain upgrades
  • Respond to assigned Storage Engineering service requests and provide timely status updates on the progress of ongoing requests
  • Perform planned upgrades in conjunction with the storage engineering team
  • Supporting VM migrations from one data cluster to another cluster and p2v
  • Handling highly escalated issues and client critical restores like Oracle database restore, SQL dB restore, and FS restores
  • Participating in Client calls on daily basis and sending the weekly/daily/monthly decks to the customer
  • Responsible for maintaining the success rate above 98 % as per SLA
  • Responsible for working with CMO/IMC/Problem teams as and when required
  • Comcast, TCS

SENIOR ANALYST

Novartis Pharma
Chennai, Tamil Nadu
10.2016 - 04.2019
  • Company Overview: HCL
  • Novartis's Net Backup Infrastructure is in IS (International) Region
  • Includes 39 Master, 47 Media Servers and 15000 clients running in Windows, UNIX, Solaris, and AIX platforms and 17 NetBackup Appliances across the globe
  • NetBackup versions include 7.6,7.7&8.1(Now started upgrading)
  • Responsibilities:
  • Managing Backups and Restore jobs
  • Daily monitoring of critical backup's and on demand backups
  • Upon request from Customer, addition, modification, and removal of servers in backup policies
  • Understanding Customer requirements, Planning, Upgradation
  • Troubleshooting on various problems while taking backups and restores (Error codes troubleshooting)
  • Configuring backup Policies, Schedules for daily, weekly, monthly backups
  • Creating change request for the policy addition, modification, and deletion
  • Creating problem record for the service unavailability (Master/Media/TL failures) and closing those problem records with proper root cause analysis details
  • Configuring Storage Units, Tape drives and Volume pools
  • Configuring and Performing Catalog Backups and Importing Images
  • Doing tape out to off-site locations
  • Initiating Manual Backup and Restore jobs
  • Collecting data needed for internal and external SOX auditing
  • Doing health checkup of Master, Media Servers, and tape pools scratch media count
  • Analyze logs for troubleshooting issues
  • Minimize service down time and meet Service Legal Agreement (SLA)
  • Strictly adhere to the process & compliance procedures set up by the company
  • Attending Backup Daily Service Reviews & reporting all the issues, failures & the action taken on these failures
  • Verifying the available scratches & making sure that enough scratch media are available for the backups (Especially before weekends)
  • Adding the new clients to the backup rotation, decommissioning the clients, removing the clients from the backup rotation temporarily based on customer's request
  • Tape Media management: Authorizing the dispatch of media to secure storage location and there protecting the secondary copy at the secure cell and request for delivery when in need for restores
  • Handling escalated issues related to NetBackup, BackupExec
  • Working on high priority tickets for critical issues and addressing technical issues such as Drive Downs, Media server's performance issues, slow backups, restore, etc
  • Experience on installing client software
  • Configuring SQL, Oracle R-Man Database backups by coordinating with both the teams
  • Configuring SQL-ALWAYS ON cluster-based backups
  • HCL

ANALYST

Novartis Pharma
Chennai, Tamil Nadu
12.2015 - 01.2016
  • Company Overview: HCL
  • Checking Status of Backups, Drives & Devices
  • Member of the 24 x 7 support team
  • Troubleshooting backup failures/misses
  • Installation and configuration of NetBackup Media server and Client
  • Working in Compound NetBackup environment which contains different versions of backup software e.g., Veritas 7.x,8.X
  • NetBackup policy Administration
  • Adding the new clients to the backup rotation, decommissioning the clients, modifying the policy or client properties, removing the clients from the backup rotation temporarily based on customer's request
  • End to end troubleshooting of backup errors
  • Doing Tape operations like verifying the available scratch tapes& making sure that enough scratch tapes are available for the backups (Especially before weekends)
  • Perform the restores for System state, Lotus notes servers & File System restores for Windows, UNIX servers
  • Strive for customer satisfaction while doing the restores
  • Keep on updating the tickets with all the activities
  • Coordinating with on-call support personnel if human intervention is required for problem solving
  • Scheduling with customers for any backup server activities, which may involve major changes on software
  • Attending Backup Daily Service Reviews & reporting all the issues, failures & the action taken on these failures
  • Configuring Vault & Catalog backups
  • Take necessary action in case of any failures
  • Strictly adhere to the process & compliance procedures set up by the company
  • Process/Technical documentation creation
  • Maintaining SLA for Acknowledgement and Resolution
  • Working on Overview console where we close the tasks assigned to NetBackup team like performing final full backup, Addition and Deletion of new clients into backup rotation
  • Working on various reports in HPSM for the ticket information
  • Attending the Weekly pool review for analyzing the flow of the pool and giving valuable inputs for resolving the issues
  • Configuring MS-Windows file level failover cluster-based backups
  • Performing the Ad-hoc backups as per the customer requirement (Retention and schedule)
  • Working with VERITAS, IBM and HP vendors for technical support and logging cases accordingly and following up on the same until the issue gets resolved
  • Performing full VM restores as per the request
  • Supporting Oracle and SQL DBA's for performing the database restores by providing the required parameters
  • Segregating the backup failures on region wise and working accordingly to fix the failures by distributing to the team equally
  • Working with the Third-party scheduling tool which is CONTROL-M on the scheduling discrepancies with the NetBackup tool
  • Working on SOX specifics policies and providing Evidence of successful backup and restores for the audit purpose in scheduled deadlines
  • Ability to work in a high volume fast paced environment with many deadlines and completing priorities
  • HCL

GRADUATE TRAINEE ENGINEER

Novartis Pharma
Chennai, Tamil Nadu
10.2014 - 01.2015
  • Company Overview: HCL
  • As a Queue manager by assigning the tickets (Incidents/Wo's/Tasks) using BMC (ROD ticketing tool), Service Now
  • Identifying the priority of the ticket and assigning to respective resource depends on the criticality of the issue and severity
  • Preparing the reports and analyzing the ageing tickets and following up with the resource for closure
  • Creating the Change requests /tasks /work orders /incidents to other teams depends up on the issue and following up and coordinating with them for closure
  • Sending daily/weekly/monthly success rate reports to operational managers /clients on daily basis and updating the progress on the long pending issues
  • Updating the huddle boards on daily basis with the current stats as on date
  • Participating in the calls with incident management teams to discuss on the critical / ageing incidents status
  • Hosting the internal meetings for ageing tickets closure and updating the reason for long pending
  • Lead the Q-managers team and representing the team in the leads/clients call on weekly/monthly
  • Uploading / pulling the reports from DPA as per the requirements
  • Escalating to operations managers if the response in not satisfactory from the other teams
  • Attending Change/incident management trainings and updating the information to team members internally
  • HCL

SYSTEM ADMINISTRATOR, SENIOR SYSTEM ADMINISTRATOR

BSS
Hyderabad, Andhra Pradesh
01.2013 - 10.2014
  • User administration (setup and maintaining account)
  • Maintaining System
  • Verifying the peripherals are working properly
  • Quickly arrange repair for hardware in occasion of hardware failure
  • Monitor system performance
  • Create filesystems
  • Install software
  • Create a backup and recovery policy
  • Monitor network communication
  • Update systems as soon as new version of OS application software releases
  • Implement the policies for the use of the computer systems and network computer security like firewalls and intrusion detection systems
  • Password and identity management
  • Awarded and rewarded for successful on boarding of 239 servers and configuring different types of backups accordingly single handedly with in short span of time without any escalations
  • Awarded with HCL spot award for consistent performance

Education

M.S - Information Systems

Cleveland State University (CSU)
Cleveland, Ohio

B.E - Bachelor of engineering

Saveetha University

Skills

  • Cohesity

  • Veritas NetBackup

  • Backup Exec

  • Nutanix

EMC Storage - Unity,VNX,XtremeIO

  • Pure storage

  • NetApp Storage arrays

  • EMC Data Domain

  • NetApp cluster mode

  • EMC File storage (VNXe)

  • Brocade Director

  • Cisco MDS

  • Cisco Nexus 5K

  • EMC SANCopy

  • Helios

  • DCNM

  • Veritas Ops center

Nutanix Files

VMware Vsphere

Nuatanix AHV

Timeline

SENIOR ASSOCIATE

Consolidated Edison
03.2020 - Current

SYSTEMS ENGINEER

NBC Universal
04.2019 - 03.2020

SENIOR ANALYST

Novartis Pharma
10.2016 - 04.2019

ANALYST

Novartis Pharma
12.2015 - 01.2016

GRADUATE TRAINEE ENGINEER

Novartis Pharma
10.2014 - 01.2015

SYSTEM ADMINISTRATOR, SENIOR SYSTEM ADMINISTRATOR

BSS
01.2013 - 10.2014

B.E - Bachelor of engineering

Saveetha University

M.S - Information Systems

Cleveland State University (CSU)

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Bhargav PadmarajuSenior Associate