PROFESSIONAL SUMMAY: Over 9+ years of IT experience with over 5 years of experience in the Salesforce.com CRM platform as both Administrator and Developer and over 4 years of experience in Java/J2EE Technologies. Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process. Good experience with Configuration, Customization, Development and support experience on Salesforce.com Platform. Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com. Experience in implementation & Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce Pages, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards. Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal. Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language using cloud platform.