Bhargavi Balagam
wilmington
Summary
Dynamic Business Analyst with a proven track record at AstraZeneca, excelling in requirements gathering and data analysis. Adept at leveraging Agile methodologies to enhance project outcomes and stakeholder engagement. Skilled in Power BI and client relationship management, driving impactful solutions that optimize operational efficiency and improve user experiences. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst
AstraZeneca – TekBlu
wilmington
12.2023 - Current
- Partnered with business stakeholders and technical teams to gather, document, and analyze enterprise system requirements.
- Led Agile Scrum meetings to identify system inefficiencies and monitor project deliverables.
- Developed Veeva CRM, Medical CRM, and Salesforce systems for enhanced team accessibility.
- Collaborated with UI team to create mockups for business feedback and approval processes.
- Designed process flow diagrams using Visio, Lucidchart, Word, and Excel to illustrate system functionalities.
- Conducted monthly prioritization meetings with IT to define quarterly release scope and allocate budgets.
- Communicated change requests to testing and development teams through user refinement discussions.
- Managed ServiceNow incident tickets related to sales representatives’ access issues, ensuring timely resolution.
- Analyzed business processes to identify areas for improvement and efficiency.
- Developed and maintained process documentation for business operations.
- Facilitated workshops to elicit stakeholder feedback and validate solutions.
- Created data models to support decision-making and strategic initiatives.
- Supported project management activities by tracking progress and deliverables.
- Utilized analytical tools to evaluate market trends and business performance.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Analyzed existing systems and processes to identify areas of improvement.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Identified gaps between current state and desired future state operations.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
Business Analyst for Reporting and Analytics
Streamline Healthcare Solutions
10.2022 - 12.2023
- Created and maintained technical documentation, slide decks, and user guides for internal tools.
- Organized and shared project documentation using SharePoint, Box, and Google Drive.
- Conducted business process analysis and requirements gathering for EHR/EMR system integration.
- Engaged stakeholders, including executives and clients, to align expectations and provide updates.
- Defined customer acceptance criteria based on requirements, data schemas, and reporting designs.
- Developed data pipelines within enterprise-level platforms while ensuring compliance with regulations.
- Designed architecture for Datastore lake with SmartCare applications and Power BI reports.
- Managed project budgets and optimized resource allocation to meet project objectives.
Business Analyst Specialist Intern
Streamline Healthcare Solutions
03.2022 - 10.2022
- Utilized AbsorbLMS, GSuite, Zendesk, Udemy Business, and operations portals to streamline workflows.
- Managed patient-specific client issues, ensuring timely resolution in line with SLAs.
- Provided support for healthcare software and medical devices, troubleshooting technical issues effectively.
- Ensured compliance with HIPAA by maintaining secure handling of patient data.
- Assisted healthcare providers in navigating EHR systems to optimize patient care.
- Applied analytical skills to resolve technical and operational challenges within healthcare applications.
- Collaborated with cross-functional teams to enhance system usability and meet business needs.
- Created reports using Power BI and SQL to analyze patient trends and operational metrics.
Career connector
Career center, SE+, GVSU
08.2021 - 10.2022
- Enhanced student employability through one-on-one resume and cover letter coaching.
- Conducted presentations and workshops on job search strategies and professional branding.
- Collaborated with industry professionals to deliver tailored resume optimization insights.
- Utilized data analytics to assess student engagement and improve career counseling initiatives.
- Developed career resources, including templates and guides, for effective job searches.
- Analyzed job market trends to inform students about in-demand skills and opportunities.
- Facilitated career events and fairs to educate students on networking and interview preparation.
- Optimized student resumes for applicant tracking systems to improve screening outcomes.
STUDENT IT ANALYST
GVSU, IT Department
08.2021 - 10.2022
- Managed computer labs, ensuring seamless operation and accessibility for students and faculty.
- Provided technical support at help desk, troubleshooting IT issues such as printer jams and software concerns.
- Supervised IT incidents, minimizing disruption to academic and administrative activities.
- Assisted in setup and maintenance of IT infrastructure, enhancing system reliability and performance.
- Documented technical issues and resolutions, streamlining future troubleshooting processes.
- Conducted training sessions and created user guides to aid navigation of IT systems.
- Analyzed user-reported IT problems, identifying recurring issues to recommend improvements.
- Collaborated with IT teams to implement solutions that optimize resource utilization.
Dental Business Analyst
Global Hospitals
11.2018 - 10.2020
- Treated patients with dental conditions while ensuring accurate data entry into healthcare systems.
- Assessed and documented dental issues pre- and post-surgery to maintain comprehensive patient records.
- Monitored compliance with healthcare program guidelines, verifying patient eligibility for benefits and resources.
- Provided referrals to healthcare services, enhancing access to preventive care and mental health support.
- Analyzed system capabilities and prepared specifications to optimize operational efficiency.
- Developed project plans using MS Project and SharePoint, overseeing document validation and process reengineering.
- Collaborated with project teams to interpret Medicaid and Medicare policies, supporting algorithm research.
- Utilized SQL Server for data extraction and Medicaid encounter analysis, performing detailed business requirements analysis.
- Collaborated with cross-functional teams to gather and document business requirements.
- Analyzed healthcare processes to identify areas for improvement and efficiency.
Intern as Dental Business Analyst
Rajiv Gandhi University of Health Sciences
10.2016 - 10.2018
- Conducted dental and health education camps in schools to promote oral health awareness.
- Contributed to community dentistry program, supporting rural hospitals under general physician supervision.
- Gained hands-on experience across eight branches of dentistry, performing clinical tasks and managing patient data.
- Assisted in assigning patients to appropriate departments for treatment and ensuring follow-up on progress.
- Analyzed patient treatment data to identify trends, recommending enhancements for care and efficiency.
- Collaborated with cross-functional teams to streamline treatment workflows, reducing patient wait times.
- Utilized data management tools for accurate record-keeping and generating reports for decision-making.
- Implemented process improvements to enhance patient intake, data entry, and follow-up operations.
- Assisted in organizing health science workshops and seminars for students and faculty.
Education
Master’s - health informatics and bioinformatics
Grand Valley State University
Grand Rapids, MI12.2022
Bachelor of Dental Surgery -
Rajiv Gandhi University of Health Sciences
India10.2017
Skills
- Dentistry
- Requirements gathering
- Data analysis
- Agile methodologies
- Project coordination
- Business process improvement
- User acceptance testing
- Systems analysis
- Release planning
- Test case scenarios
- BI tools expertise
- Decision-making
- Risk assessment
- Reporting and documentation
- Pivot tables
- KPI tracking
- Client relationship management
- Software development life cycle
- CRM systems
- Quality assurance
- Workflow Analysis
- Stakeholder management
- Human resources information systems (HRIS)
- Verbal and written communication
- Team collaboration
- Tableau
- R Language
- Python Beginner Level
- SQL
- NoSQL databases
- Power BI
- Jira
- Confluence
- Microsoft Office
- Absorb LMS
- Google Suite
- Collaborative worker
- Critical Thinking
- Leadership skills
- Time management
- Organization skills
- Mastering Open AI Python
- Statistical Data Analysis with SPSS
- Statistical Analysis using t-test
- Chi-square test
- Regression testing
Certification
- Business Analysis: Key Definitions & Strategy Analysis
- Cloud Computing Primer: Software as a Service (SaaS)
- Enterprise Systems
- Information Technology (IT) Fundamentals for Everyone
- Introduction to Scrum Master Profession
- CPR, Basic life support certification
- Positive Workplace: Preventing Harassment at work, by Clear Law Institute
- Udemy Certifications: Introduction to Learning and Development
- How to Conduct Learning need Analysis
- Employee Engagement and Retention
- Automation with Ansible Playbooks
- Learning & Development tools and Methods
- Power BI Masterclass Certification
- Achieve Successful HR Technology with the 5 pillar Framework
- Create a culture of Learning in your Workspace
- Talent Development for Leaders Develop your High Potentials
Accomplishments
- Secured Gold Medals in Department of Oral and Maxillofacial Surgery.
- Department of Periodontology in Final Year of BDS.
- Conferred Merit Award by the Indian Society of Periodontology in association with Listerine.
- Awarded 'Best Paper Presentation Award' in the 44th Karnataka IDA State Conference conducted by the Indian Dental Association at Dharwad from 2016-12-08 to 2016-12-11.
- Won 2nd Place in Table Clinic at Perio Fiesta, Undergraduate Periodontology Conference.
- Awarded Certificate for participation in the 'Personality Development Workshop'.
- Awarded Certificate for participation in the CDE Program 'Implant Dentistry – An Ever-Advancing Landscape'.
- Awarded Certificate of Appreciation for contribution to the success of the Scientific Program as a Moderator in Student Paper Session in 19th IACDE – IES National PG.
- Awarded Certificate for successfully completing the training cum hands-on workshop on 'Implant Dentistry' conducted on 2018-01-30.
- Awarded Certificate for attending Continuing Dental Education program on 'Research for All' organized on 2018-01-18 by Department of Oral Pathology & Microbiology.
Languages
English
Full Professional
Timeline
Business Analyst
AstraZeneca – TekBlu
12.2023 - Current
Business Analyst for Reporting and Analytics
Streamline Healthcare Solutions
10.2022 - 12.2023
Business Analyst Specialist Intern
Streamline Healthcare Solutions
03.2022 - 10.2022
Career connector
Career center, SE+, GVSU
08.2021 - 10.2022
STUDENT IT ANALYST
GVSU, IT Department
08.2021 - 10.2022
Dental Business Analyst
Global Hospitals
11.2018 - 10.2020
Intern as Dental Business Analyst
Rajiv Gandhi University of Health Sciences
10.2016 - 10.2018
Master’s - health informatics and bioinformatics
Grand Valley State University
Bachelor of Dental Surgery -
Rajiv Gandhi University of Health Sciences