Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Personal Information
Extracurricular Activities
Languages
Timeline
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Bharti Rawat

Bharti Rawat

Hillsborough,NC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

Work History

Guest Relations Executive

Taj Group Of Hotels
  • Ensuring brilliant arrival and departure experience
  • Training the team, Short-takes
  • Rising Star initiative (Reached Gold Level For Star Points In Year 2014-2015)
  • Handling Group Movements
  • At the commencement of shift; to be updated on all in house VIPS, arriving VIPs and daily events
  • Ensuring that all hotel policies, procedures, regulations and standards are followed and front desk operations runs smoothly in a professional manner at all times
  • Checking House Count to establish selling strategy for the shift
  • Adapting it regularly during shift and responding to any changes
  • Ensuring daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings
  • Ensuring smooth check-in and check-out of all guests, and proper handling of all guest accounts
  • Maintaining exceptional standards for VIP and Taj Inner Circle arrivals
  • Ensuring that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences
  • Being fully aware of Credit Policy and supervise compliance
  • Informing Manager and concerned departments about any possible credit risks
  • Having a thorough knowledge of Amadeous Software
  • Running the night audit operations for the hotel, ensure proper closing of the day and delivery of the reports
  • Complying with the Cash handling procedures, 'Blind-cash drop processes', to maintain an accurate float
  • Displaying strong organizational and time management skills.

Education

Frankfinn Institute of Air Hostess Training

undefined

BTEC (HNC) in Aviation, Hospitality & Travel Management - undefined

Frankfinn Institute of Air Hostess Training
01.2009

Class XII - undefined

Gyandeep Public School
01.2008

Skills

  • Complaint Handling
  • Performance Improvements
  • Administrative Leadership
  • Property Management Systems
  • Customer Relations
  • Language skills

Accomplishments

  • Awarded State award for Scout and Guide.
  • Awarded 2nd prize in Singing Competition at School Level.
  • Awarded 1st prize in hockey Tournament at School level.

Roles And Responsibilities

  • Ensuring brilliant arrival and departure experience.
  • Training the team, Short-takes.
  • Rising Star initiative (Reached Gold Level For Star Points In Year 2014-2015)
  • Handling Group Movements.
  • At the commencement of shift; to be updated on all in house VIPS, arriving VIPs and daily events. Ensuring that all hotel policies, procedures, regulations and standards are followed and front desk operations runs smoothly in a professional manner at all times.
  • Checking House Count to establish selling strategy for the shift. Adapting it regularly during shift and responding to any changes.
  • Ensuring daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.
  • Ensuring smooth check-in and check-out of all guests, and proper handling of all guest accounts.
  • Maintaining exceptional standards for VIP and Taj Inner Circle arrivals. member..
  • Ensuring that all concerned departments are informed in regards of room Moves, no-shows, early arrivals, special requests, repeat guests or other guest Preferences.
  • Being fully aware of Credit Policy and supervise compliance. Informing Manager and concerned departments about any possible credit risks.
  • Having a thorough knowledge of Amadeous Software.
  • Running the night audit operations for the hotel, ensure proper closing of the day and delivery of the reports.
  • Complying with the Cash handling procedures, 'Blind-cash drop processes', to Maintain an accurate float.
  • Displaying strong organizational and time management skills.

Personal Information

  • Date of Birth: 06/30/89
  • Marital Status: Married

Extracurricular Activities

Hindi, English (Speaking,Writing And Reading), Love to Cook, Likes to Play Badminton, Fond of Photography, and Listening to Music, Travelling To New Cities And Exploring New Culture.

Languages

Hindi
Native or Bilingual
English
Full Professional
Punjabi
Full Professional
Urdu
Full Professional
Pahadi
Full Professional

Timeline

Guest Relations Executive

Taj Group Of Hotels

Frankfinn Institute of Air Hostess Training

undefined

BTEC (HNC) in Aviation, Hospitality & Travel Management - undefined

Frankfinn Institute of Air Hostess Training

Class XII - undefined

Gyandeep Public School
Bharti Rawat