Guest Relations Executive
Taj Group Of Hotels
- Ensuring brilliant arrival and departure experience
- Training the team, Short-takes
- Rising Star initiative (Reached Gold Level For Star Points In Year 2014-2015)
- Handling Group Movements
- At the commencement of shift; to be updated on all in house VIPS, arriving VIPs and daily events
- Ensuring that all hotel policies, procedures, regulations and standards are followed and front desk operations runs smoothly in a professional manner at all times
- Checking House Count to establish selling strategy for the shift
- Adapting it regularly during shift and responding to any changes
- Ensuring daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings
- Ensuring smooth check-in and check-out of all guests, and proper handling of all guest accounts
- Maintaining exceptional standards for VIP and Taj Inner Circle arrivals
- Ensuring that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences
- Being fully aware of Credit Policy and supervise compliance
- Informing Manager and concerned departments about any possible credit risks
- Having a thorough knowledge of Amadeous Software
- Running the night audit operations for the hotel, ensure proper closing of the day and delivery of the reports
- Complying with the Cash handling procedures, 'Blind-cash drop processes', to maintain an accurate float
- Displaying strong organizational and time management skills.