Noor AlShakhshir

As a Summer Camp Teacher for kids aged 6-8, I planned and led fun and educational activities. My job included:

• • Making sure the camp was safe and welcoming.
• Organizing group and solo projects to boost creativity and teamwork.
• Managing daily schedules and keeping activities running smoothly.
• • Supporting campers and helping them have a great experience.
• Working with other staff to ensure a unified approach to camper care and safety.
• • This experience improved my skills in managing classrooms, creating lesson plans, and communicating with kids and parents

• Creating and enforcing policies for effective data management
• Formulating management techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data
• Driving and implementing efficient and secure procedures for data management and analysis with attention to all technical aspects
• Provided daily supervision, feedback, and oversight to direct reports
• Audited production reports, tracking data entry and processing errors
• Participated in weekly conference calls with management to discuss department updates and strategies.

• Providing day-to-day operations in customer service department
• Responding to customer service issues in timely manner
• Creating effective customer service procedures, policies, and standards
• Worked and met with the team on a regular basis to enhance customer satisfaction goals
• Implementing an effective customer loyalty program
• Maintaining accurate records and documenting all customer service activities and discussions
• Assessing service statistics and preparing detailed reports on your findings
• Hiring and training new customer service agents
• Managing the approved budget of the customer service department
• Staying informed on the latest industry techniques and methods.

• Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team
• Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices
• Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas
• Prepares and presents weekly and monthly sales reports to Director of Marketing and Sales
• Resolves customer complaints and escalations
• Performs other related duties as assigned.

• Developing marketing strategies for new products
• Organizing promotional events and coordinating day-of deliveries and staffing
• Leading and training a team of Marketing Associates
• Reviewing current marketing campaigns for weaknesses and developing solutions within budget constraints
• Analyzing website click-to-purchase conversion rates and the effectiveness of promotions to determine what drives sales
• Identifying potential new markets and creating a plan to enter the market
• Partnering with product development and buying teams to estimate product demand
• Brainstorming fresh advertising ideas with senior management.