Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Generic
BHASKARA VL Srinivas GOLAKOTI

BHASKARA VL Srinivas GOLAKOTI

Information Technology
Phoenix,AZ

Timeline

Sr. Application Support Lead

Western Alliance Bank
09.2024 - Current

Application Support Lead

Emcube Technologies
04.2024 - Current

Sr. Application Support Engineer

JPMorgan Chase
09.2015 - 04.2024

.NET Software Developer, Full Stack

Adp- Automated Data Processing
09.2011 - 09.2015

Senior Software Engineer

Encora Technologies
05.2009 - 09.2011

Software Engineer

Trignos
06.2006 - 05.2009

Bachelor - Computer And Information Sciences

CSIT B.Tech

Work History

Sr. Application Support Lead

Western Alliance Bank
09.2024 - Current
  • Developed customized reports for management review, enabling data-driven decision making related to application performance.
  • Collaborated with cross-functional teams to implement effective solutions, improving overall application efficiency.
  • Ensured smooth handover of responsibilities during shift changes by diligently documenting all ongoing activities and pending tasks.
  • Increased team productivity by implementing best practices and standard operating procedures for application support tasks.
  • Conducted root cause analysis to identify recurring issues, implementing corrective actions to prevent future occurrences.
  • Minimized business impact during critical incidents with rapid problem identification and resolution.
  • Reduced downtime by proactively monitoring application performance and addressing potential issues before they impacted users.
  • Coordinated with vendors to address third-party software issues, ensuring optimal integration within the supported environment.
  • Achieved service level agreements consistently by effectively managing workload among team members.
  • Managed escalated cases to ensure timely resolution, maintaining strong relationships with clients.
  • Contributed to project success by providing expert application support during all phases of implementation and rollout activities.
  • Enhanced application functionality by identifying and resolving technical issues in a timely manner.
  • Optimized system performance with thorough analysis, diagnosis, and resolution of complex issues.
  • Streamlined support processes by creating detailed documentation and training materials for the team.
  • Maintained up-to-date knowledge of industry trends, emerging technologies, and best practices in application support through continuous learning initiatives.
  • Mentored junior team members, sharing expertise on various applications and troubleshooting techniques.
  • Improved incident response times through efficient case management and prioritization based on severity levels.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Conducted and supported implementation delivery with client and internal departments.
  • Provided updated patches for operating systems and system configuration to improve efficiency [Number]%.
  • Monitored system performance to identify potential issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Assisted in development of system security protocols.

Application Support Lead

Emcube Technologies
04.2024 - Current
  • Assisted in the development of new applications by providing valuable feedback from a support perspective.
  • Boosted end-user satisfaction by providing prompt and accurate support for various applications.
  • Minimized business impact during critical incidents with rapid problem identification and resolution.
  • Enhanced application functionality by identifying and resolving technical issues in a timely manner.
  • Conducted root cause analysis to identify recurring issues, implementing corrective actions to prevent future occurrences.
  • Achieved service level agreements consistently by effectively managing workload among team members.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.

Sr. Application Support Engineer

JPMorgan Chase
09.2015 - 04.2024
  • Improved application performance by identifying and resolving bottlenecks, optimizing code, and implementing best practices.
  • Championed the adoption of ITIL best practices within the support team, driving consistency in processes and improved service delivery.
  • Conducted regular reviews of customer feedback and implemented targeted improvements to enhance overall satisfaction levels.
  • Managed high-priority incidents with effective communication between stakeholders to minimize impact on business operations.
  • Contributed to quality assurance efforts by reviewing test plans and analyzing results to identify areas for improvement in application performance or user experience.
  • Reduced support ticket volume through proactive identification of common issues and creation of relevant documentation for users and team members.
  • Streamlined processes for efficient incident management, resulting in reduced downtime and improved customer satisfaction.
  • Ensured optimal application functionality by coordinating with software development teams on bug fixes, patches, updates, and releases.
  • Developed custom scripts to automate routine tasks, reducing time spent on manual processes while improving overall efficiency.
  • Enhanced end-user experience by troubleshooting and resolving complex application issues in a timely manner.
  • Led training sessions for colleagues on new application features ensuring a well-informed support team equipped to handle diverse user inquiries.
  • Maintained up-to-date knowledge of industry trends and emerging technologies, applying this expertise to drive continuous improvement in the support process.
  • Collaborated with cross-functional teams to develop, test, and deploy new features and improvements to existing applications.
  • Increased system stability by monitoring application performance metrics and addressing potential issues before they impacted endusers.
  • Coordinated root cause analysis exercises following major incidents resulting in the implementation of preventive measures that decreased future occurrences.
  • Developed standardized work processes, tools and methodologies to improve quality and profitability.
  • Resolved issues related to operational components for LAN, WAN and voice systems.

.NET Software Developer, Full Stack

Adp- Automated Data Processing
09.2011 - 09.2015
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Earned recognition from management for consistently delivering exceptional service quality.
  • Consistently met or exceeded performance metrics, contributing to overall team success.
  • Researched and identified solutions to technical problems.

Senior Software Engineer

Encora Technologies
05.2009 - 09.2011
  • Developed scalable applications using agile methodologies for timely project delivery.
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
  • Enhanced software functionality by identifying and resolving complex technical issues.
  • Developed robust, scalable, modular and API-centric infrastructures.
  • Collaborated with fellow engineers to evaluate software and hardware interfaces.
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.
  • Estimated work hours and tracked progress using Scrum methodology.
  • Coordinated deployments of new software, feature updates and fixes.
  • Created proofs of concept for innovative new solutions.

Software Engineer

Trignos
06.2006 - 05.2009
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Analyzed proposed technical solutions based on customer requirements.
  • Developed scalable and maintainable code, ensuring long-term stability of the software.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Collaborated with stakeholders to translate business requirements into technical specifications, ensuring alignment with business goals.
  • Implemented version control systems to streamline development processes and facilitate easier code integration and collaboration.
  • Facilitated team collaboration and project management through introduction of agile methodologies, leading to more adaptable and responsive development cycles.
  • Increased code quality and reduced bug rates by establishing comprehensive unit and integration testing protocols.
  • Enhanced system security by implementing robust encryption algorithms, safeguarding sensitive data from potential threats.
  • Developed and maintained scalable web applications, meeting high user demand and ensuring consistent uptime.
  • Automated routine tasks, freeing up valuable developer time for more complex problem-solving.
  • Conducted thorough code reviews to maintain high standards of code quality and encourage best practices among development team.
  • Contributed to open-source projects, enhancing functionality of widely used tools and giving back to developer community.
  • Corrected, modified and upgraded software to improve performance.
  • Created proofs of concept for innovative new solutions.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Estimated work hours and tracked progress using Scrum methodology.

Overview

19
19
years of professional experience
2007
2007
years of post-secondary education

Education

Bachelor - Computer And Information Sciences

CSIT B.Tech
India

Skills

  • Problem resolution
  • Customer support
  • Network configuration
  • Security protocols
  • Business analysis
  • Incident management
  • User training
  • API integration
  • ITIL framework
  • Capacity planning
  • Scripting languages
  • Disaster recovery
  • Performance tuning
  • Ticket management
  • Application monitoring
  • Service level agreements
  • Defect identification
  • Customer-facing presentation skills
  • Training documentation development
  • Performance optimization
  • Server maintenance
  • Client service requests
  • Trouble ticket maintenance
  • Troubleshooting documentation
  • Application evaluation
  • Product solutions
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Microsoft windows and office
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Network support
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Remote technical support
  • Decision-making
  • Remote support
  • Relationship building
  • Friendly and patient
  • Troubleshooting network issues
  • Technical troubleshooting
  • Interpersonal skills
  • Self motivation
  • Technical issues analysis
  • Highly professional
  • Goal setting
  • Risk assessment
  • Professionalism
  • Interpersonal communication
  • Agile methodology
  • Application support
  • JavaScript programming
  • Written communication

Summary

Offering solid foundation in technical support and troubleshooting, and always eager to learn and develop in fast-paced environment. Brings strong ability to quickly grasp new concepts and tools, along with hands-on experience in customer service and technical problem-solving. Ready to use and develop analytical thinking and communication skills in [Desired Position] role. Developed skills in collaborative and high-stakes technical environment, looking to transition into new field. Expertise in troubleshooting complex systems and optimizing performance, complemented by strong communication and team collaboration abilities. Seeking to leverage these transferrable skills to drive success in new professional challenge. Reliable and detail-focused professional with strong problem-solving skills and positive, upbeat approach. Knowledgeable in application troubleshooting and system performance monitoring, with hands-on expertise in SQL and scripting. Dedicated to enhancing operational efficiency and ensuring seamless user experiences. Experienced with leading application support teams to ensure optimal system performance. Utilizes problem-solving skills to diagnose and resolve complex software issues efficiently. Track record of fostering collaborative environments and driving continuous improvement in support processes. Qualified [Desired Position] with robust background in application support leadership. Successfully led teams in troubleshooting and resolving software issues, enhancing operational efficiency. Demonstrated expertise in incident management and root cause analysis. Professional application support specialist prepared for leadership in technology-driven environments. Demonstrated expertise in troubleshooting, system analysis, and user support. Proven track record of fostering team collaboration and driving results. Adaptable, reliable, and skilled in managing evolving technical needs and challenges. Application support professional with strong foundation in software troubleshooting and team leadership. Adept at enhancing system performance and user experience while ensuring seamless operations. Reliable team player with focus on collaborative problem-solving and adaptability. Methodical [Job Title] accomplished working with both internal and external vendors to support and implement applications using standard tools and frameworks. In-depth knowledge of network administration, technical testing and back-end applications. Strong troubleshooting, analytical and communication skills. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsTeam Building / Company Retreats401k matchWork from home optionHealthcare benefits
BHASKARA VL Srinivas GOLAKOTIInformation Technology