Bhaskar Jyoti Dutta

Accountabilities: As a Senior Data Leader, I'm tasked with leading the transformation of customer experiences through the development and enhancement of data-driven products for the organization and federal projects. My role involves setting strategic directions, managing data initiatives, and aligning these efforts with our business goals. I ensure our products meet the highest standards of integrity and comply with data privacy and security norms. By collaborating with stakeholders, I shape product requirements, prioritize features, and ensure timely delivery. Ensuring our data products are resilient, scalable, and high-performing is a key focus, alongside staying updated with industry advancements.

Key Responsibilities:

Core Work Activities:

• Developed technology roadmaps aligned with business goals, improving product delivery and client satisfaction.
• Led teams in deploying business applications, integrating technologies, and delivering projects on time and within budget.
• Managed projects with significant budgets, optimizing resources and cost management for business growth.
• Facilitated collaboration between technical and non-technical stakeholders, clarifying technology concepts.
• Conducted needs assessments, influencing product enhancements and fostering innovation for customer satisfaction.
• Provided technical leadership, guiding solution design and discovery processes without reliance on specific leads, especially in the hospitality sector.
• Enhanced the Global Technology development playbook, improving development processes.
• Established communication channels, delivering presentations and reports that translate technical data into actionable insights.
• Directed technology strategy development, ensuring alignment with business objectives and visions for products.

Accountabilities: As the Director of Infrastructure Delivery, specializing in DevOps, DevSecOps, and Cloud Automation Engineering, I lead teams in developing sophisticated automated systems for build, deployment, and provisioning. My key role involves advancing continuous integration and delivery for our top-tier Enterprise Performance Management products, which are vital for global enterprise executives. Additionally, I oversee Cloud Operations for our SaaS offerings, focusing on advanced operational strategies and automation for preemptive problem-solving.

Responsibilities:

• Lead DevOps teams, enforcing best practices in product development.
• Create scalable, cost-effective SaaS solutions.
• Direct the transition from Private to Public Cloud, guiding organizational strategy.
• Automate and enhance CI/CD processes across diverse tech and cloud environments.
• Foster a culture of continuous improvement and operational excellence.
• Manage automated infrastructure solutions globally.
• Drive CloudOps innovation and strategic collaborations.
• Offer strategic insights on system architectures, assessing impacts and advantages.
• Ensure top-tier security, protecting data and maintaining strict protocols.
• Oversee financial strategies, aligning with ERP systems.
• Standardize REST-based API usage.
• Lead cybersecurity efforts, ensuring strong governance and swift incident responses.
• Coordinate with regulatory bodies to ensure compliance and oversee IT audits.
• Develop and update security policies and standards.
• Stay informed on industry trends and technological advancements in the enterprise domain.

Accountabilities:

Hired to Bring expertise within ATLAS Systems Cyber Security, AI Automation, IT Infrastructure, and DevOps Engineering Team, including integrated IT featuring best - of Breed Technology for enterprise label clients. Maintained subject matter expertise for expansive product teams. Spearheaded focus on Automation and relevant technology implementation for Various Clients.

I managed a team of 20 members supporting Cyber Security, IT Infrastructure AI Automaton, Data Analytics, Cloud, and DevOps divisions. Accountable for the strategic direction and managing internal and external projects.

Accountabilities:

Hired to ensure continuity while facilitating company transformation into an enterprise-class organization for maximum retention. Leverage enterprise-wide information to re-engineer IT infrastructure and team strategy into efficient alignment with core business priorities

Reporting to the CEO / CTO, lead teams that deliver data center operations, network services, engineering, service desk, infrastructure planning, and disaster recovery services for 18000 corporate users and 100 Cities across India. Developed near- term tactical plans and a strategic, longer-range roadmap to increase automation, improve efficiency and service quality, and reduce the overall cost of ownership. Established measurable goals, objectives, and operating procedures for Enterprise IT infrastructure. Led monthly governance meetings with outsourced partners to review billing and service level compliance.

Led sourcing initiatives to replace underperforming providers of the data center, web-hosting, desktop support, and service desk that resulted in expanded scope, improved service levels, greater contractual flexibility, and reduced operating cost by $8 million/year.

Led the definition of an outsourcing and centralization strategy for Application Development and Maintenance; demonstrating how the company could save 1.5+ million over 1years.

Responsibilities:

• Strategic IT & Product Leadership: Oversee IT operations across Asia, direct product management initiatives for key offerings, manage Capex and Opex budgets, and lead the establishment of IT infrastructure in India's principal regional offices.
• Cloud & Infrastructure Advancements: Champion cloud migration strategies, recommend and deploy apt cloud platforms, and introduce advanced infrastructure solutions like virtual private clouds.
• Operational & Security Excellence: Led elite teams in delivering premium technical and product services, established organizational SOPs, and fortified systems with robust antivirus, monitoring, and disaster recovery protocols.
• Software & Platform Management: Guide the design, implementation, and performance of IBM Maximo, Oracle ERP, and AWS-based applications, assuring optimal uptime and seamless user experience.
• Executive Engagement & Reporting: Engage deeply with senior management on strategic and product roadmaps, foster expertise in specific software and product arenas, and provide consistent executive briefings on IT and product milestones.

Accountabilities:

Hired as a Senior Manager –IT Infrastructure and Project Delivery – responsible for overseeing the planning and implementation of an entire project through budgeting, hiring team members, sourcing suppliers, and planning the project release. Their duties include setting deadlines, providing feedback, and communicating with stakeholders about the status of their projects.

Reporting to the CIO & CTO, lead teams that deliver data center operations, network services, engineering, service desk, infrastructure planning, and disaster recovery services for East Asia

Responsibilities:

• Provide leadership to a team of 150 members, including production support level 3 team, DBA, System Administrators, and IT Support Engineers to cater to critical business transformation (including implementation of Network Server Infrastructure, SAP, ERP, and development of new business models)at Hospira its subsidiaries.
• Accountable for multi-million dollar program budget. Aligned multi-annual business programs with the company’s strategy. Established PMO functions and program and project portfolio governance for the AMR and APAC Region.
• Responsible for Multiple project implementations across India/AMAR /APAC
• Aligned programs with a global and regional strategy
• Responsible for Project Planning for multiple locations and Led team to refine scope, obtain resource commitments,and create SOW, Business Case, WBS, and integrated schedule compatible with an Agile development methodology.
• Establish AWS technical credibility within the Organization, Help stakeholders to build scalable, resilient, and high-
  performance applications and services on AWS
• Successfully delivered large, complex ERP/SAP project for AMAR /APAC/EMEA
• Broad/deep business process experience: HRM, Procurement-to-Pay, Order-to-Cash, Inventory Management, Manufacturing, Customer Service, PLM. Expertise in SAP R/3 - MM, PS, CS, PP, SD, VC, PLM, FI/CO, Technical Development, Basis/Security.
• Responsible for delivering End to End IT infrastructure projects across India and APAC
• Implemented network facility for all India office locations and all Manufacturing units to accommodate 15000 people.
• Help Civil engineering team to build up data center as per international standard.
• ImplementedTIA-942 and ISO 27001 / 9001 standard regional green Data center
• Implemented a cost-effective VOIP telephony System across India with an On-net call facility o Implemented cost-effective Audio Video Conference Room solutions across India,
• Rolled out around 9200 desktops/laptops across India locations
• Rolled out Blackberry, IPAD, and I-phone across India for email communication.
• Implemented a Highly scalable Server farm for VM infrastructure
• Implemented WAN across India with a fully redundant facility.
• Implement MPLS connectivity across India and maintain Global Standard.
• Manage SLAs and processes in an outsourced environment.
• Responsible for Planning IT Capital Expenditure & Revenue
• Define/ implement IT functions & activities, monitor implementation of IT systems
• Manage various IT technologies and domains like Software Development, IT operations, Infrastructure planning/procurement/deployment, business engagement, tracking of key deliverables from the various business groups or business stakeholders
• Maintain regular interaction with vendors in an outsourced environment, manage day-to-day operations of the IT Support Team and render support to the resolution of mission-critical technical issues.
• Ensure system uptime of 99.9% to minimize business impact across Business Applications, POS, Oracle ERP functionality
  

Hair to Managed the Global IT Infrastructure Oversight: Directed and managed the execution of a comprehensive Global IT infrastructure project, encompassing multiple initiatives for both external and internal clients. Led a dynamic team of Solution Architects, Technical Project Managers, IT Account Managers, and IT e-Governance experts to ensure successful project delivery and client satisfaction.

• Global Operations Management: Functioned as the Global Operations Manager, overseeing Production System Operations through a proficient team of 75 dedicated professionals.
• ITIL/ITSM Adherence: Diligently adhered to ITIL/ITSM processes, ensuring efficient handling of daily incidents and change requests within the organization.
• Infrastructure Excellence: Spearheaded implementation and management of world-class, internationally recognized Server and Network Infrastructure Operations, serving the internal business unit while supporting WWW Database IT Infrastructure Services.
• Production Server Accountability: Held responsibility for the efficient operation of all Production Servers, ensuring their uninterrupted functionality and performance.
• Change Control Leadership: Served as a Change Control Facilitator, actively engaged in Incident Management, Problem Management, and Change Management processes to maintain operational continuity.
• Production Support Expertise: Managed Level 2 and Level 3 Production Support teams and provided invaluable support to the Level 4 Support team whenever necessary.
• Internet Services Management: Functioned as an Operation Manager within the Internet Services Group, overseeing the deployment of critical applications such as Bill Pay, Online Payments, Alerts, broker adds, Stock market applications, share market news application WWW, Fraud Prevention (SIMS), and Transfer Scheduling System vSafe. Worked extensively with Oracle 9i, 10g, and 11g systems, specializing in batch processing and OLTP operations for a Very Large Database (VLDB) spanning 3 TB.