Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
BHATHIYA Rahubaddha Kankanamge

BHATHIYA Rahubaddha Kankanamge

Airport Clear Security Ambassador
Austin,TX

Summary

Pursuit of a challenging career in a dynamic team-working environment where my inborn skills and the academic knowledge can be successfully applied to achieve the strategic goals of an organization.

Overview

14
14
years of professional experience

Work History

Security Service Ambassador at Austin Int Airport

Clear Airport Security
Austin airport , TX
09.2023 - Current
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Consistently Adhere to Securitry Procedures by validating Airline documents
  • Verifying Clear members and Travelers Identification & fallowing all security and safety protocols all times
  • Providing Exceptional Customer service , Engaging with members , potential customers and General travelers
  • Drive membership Enrollments By Engaging Travelers and selling them the benefit of CLEAR
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Ground Handling & Airport Operation Officer

Dubai International Airport
01.2015 - 01.2018
  • Passenger document checking at departure at Terminal 03 (First & Business Class Emirates Airways / Qantas Airways)
  • Assisting and educating passengers in introducing electronic Smart Gate Passport Control System (Immigration)
  • Checking Boarding pass for the Departure passengers
  • Member of Hospitality project in Dubai International Airport
  • Explain to the passengers the LAG” s Rules and regulations /
  • Coordinate with Airlines (Emirates / Qantas) and DANATA other concerns in connection extend assistance to obtain transit visa or passenger's problems if any
  • Provide Flight information's to the enquirers in person entertain complaints from customers, inline to solve them within the permitted authority from the superiors.
  • Advised on technical improvements to enhance internal systems and processes.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.

Server Assistant

The Forum Assisted Living
07.2023 - 09.2023
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Greeted customers warmly to provide exceptional customer service.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.

Store Manager of Operations

Dilantha Enterprises ( Pvt ) Ltd
08.2022 - 07.2023
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased sales by [Number]% with special displays and promotions.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.

Service Center Manager

Nelson Retails (pvt) ltd
  • Overlooked & managed after-sales services with the Department technical staff
  • Handling Un Resolved Customer Complaints and breakdowns
  • Overlooked & Managed Repair Service Center
  • Allocating technical Staff for Outside inside repairs
  • Managed Inventory & Spare parts
  • Trained new staff members on company policies and center expectations.
  • Scheduled daily service center employees and monitored performances.
  • Implemented training systems for new employees on [Service].
  • Presented budgets and performance reports to corporate offices.

Senior Executive Officer

LG Abans Electrical PLC
12.2018 - 10.2022
  • Complain Handled Island wide (Ac / Refrigerator / Washing Machine & home appliances Breakdown, Overlook & managing after-sales services with the Department's Area Coordinators & technical staff (Colombo District – Head Office)
  • Overlooked island wide Other Service centers and Handling the Customer Complains
  • Directly Handled Un Resolved Customer Complaints and breakdowns Of Abans Elite Channel
  • Directly Managed Complain Management System and ERP System
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Represented organization at external meetings and events to promote and build relationships with key stakeholders.
  • Managed procurement activities to secure resource acquisitions at best possible cost.
  • Initiated strategy to drive company growth and increase market share and profitability.

HR Assistant

SBN Associates
01.2010 - 01.2014
  • Handling monthly allowances to audit trainees
  • Handling travel claims of audit trainees.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Supported coordination of benefits open enrollment activities and process.
  • Coordinated and set up meeting materials, presentations and audiovisual systems.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Answered and redirected incoming phone calls for office.
  • Coordinated employee training programs to improve productivity and performance.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.

Education

Completed Foundation Course in Human Resource Management (FCHRM) - HRM

Institute of Personnel Management
Colombo , Sri Lanka

Computer Awareness Program - IT

Open University of Sri Lanka
Colombo Sri Lanka

G.C.E Advanced Level -

Kularatne College
2010

Skills

  • Appreciations
  • Certificate of Appreciation from Dubai International Airport in appreciation of hard work & invaluable Contribution to Dubai Airports (2015)
  • Certificate of Appreciation from Dubai International Airport for Star Performer award of the year
  • Certificate of Appreciation from Dubai International Airport in appreciation of hard work & invaluable Contribution to Dubai Airports (2016)
  • Certificate of Appreciation from Dubai International Airport Police Headquarters in appreciation of hard work and honesty towards Dubai Airports
  • Received An appreciation from Mr Tito Pestonjee (Managing Director) On behalf of the Board of Directors of LG Abans PLC for excellent After-sales service (Refrigerator Department Sri Lanka

Accomplishments



  • TRAINING RECEIVED FROM DUBAI AIRPORTS


  • Airport Service Program 01 - Leadership and Mgt


  • Conducted by Dubai International Airport


  • Airport Service Boot Camp Leadership and Management conducted by Dubai International Airport


  • Airport Service Flair Training Leadership and Management conducted by Dubai International Airport


  • Smart Gate Passport Control System Training conducted by Dubai Airport Immigration Department


  • Aviation Security Awareness workshop conducted by Dubai International Airport


  • APM Full Failure Training (Automated Passenger Mover) conducted by Dubai International Airport


  • Fire Warden Training conducted by Dubai International Airport Fire Brigade Department

Languages

English
Full Professional
sinhala
Native or Bilingual
Hindi
Limited Working
Arabic
Elementary

Timeline

Security Service Ambassador at Austin Int Airport

Clear Airport Security
09.2023 - Current

Server Assistant

The Forum Assisted Living
07.2023 - 09.2023

Store Manager of Operations

Dilantha Enterprises ( Pvt ) Ltd
08.2022 - 07.2023

Senior Executive Officer

LG Abans Electrical PLC
12.2018 - 10.2022

Ground Handling & Airport Operation Officer

Dubai International Airport
01.2015 - 01.2018

HR Assistant

SBN Associates
01.2010 - 01.2014

Completed Foundation Course in Human Resource Management (FCHRM) - HRM

Institute of Personnel Management

Computer Awareness Program - IT

Open University of Sri Lanka

G.C.E Advanced Level -

Kularatne College

Service Center Manager

Nelson Retails (pvt) ltd

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BHATHIYA Rahubaddha Kankanamge Airport Clear Security Ambassador