Summary
Overview
Work History
Education
Skills
Websites
Certification
Legal Status
Technology And Tools
Timeline
Generic

Bhavana Joshi

Forthworth,TX

Summary

Empathetic IT leader with over 25 years of experience in technology and innovation, adept at managing large-scale programs across sectors including telecom, insurance, rail, and banking. Expertise in modernizing enterprise systems and building centers of excellence for workforce transformation, leading to significant business growth. Recognized for exceptional problem-solving skills, and the ability to deliver value under pressure, while ensuring client satisfaction through top-tier service delivery. Proven track record in product and service delivery management and operations, with a focus on streamlining processes for improved efficiency.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Cloud Migration Lead

BNSF Railway
Fortworth, USA
04.2023 - Current
  • Led a multi-million-dollar cloud transformation initiative for a major North American railroad, with diverse vendor participation.
  • Outlined strategic initiatives for enterprise cloud migration through comprehensive roadmap development.
  • Led the development of a cross-functional team across infrastructure, security, and application tracks.
  • Facilitated organizational change management, ensuring prompt delivery of results.

ITSM Consultant

Choice Bank
Pune, India
03.2022 - 03.2023
  • Conducted ITSM maturity assessment for CTO and IT Operations Head, identifying gaps and creating a strategic roadmap for ITSM implementation across people, processes, and technology.
  • Led priority implementation of operations processes, enabling the successful rollout of the Cash App for the bank.

Workforce Transformation Leader

TechMahindra
Pune, India
03.2016 - 03.2022
  • Designed Centers of Excellence (CoE) for Program and Transition Management, driving business growth.
  • Directed a strategic workforce initiative for the CEO to develop over 10,000 employees annually in AI, IoT, Cloud, Salesforce, AR/VR, and digital skills.
  • Earned recognition as the best employer award for excellence in workforce transformation.

Delivery Head

British Telecom
Pune, India
04.2006 - 03.2016
  • Managed the outsourcing of portal development and operations, enhancing operational performance in multiple business areas.
  • Transitioned a sizable portfolio to enhance stability and operational efficiency, including a shift left and the use of a shared services model.
  • Managed cross-border team of 200 for Agile execution, improving operational efficiency.

Project Developer & Leader (Various Clients)

StateFarm Insurance, ChannelPoint Inc, PTC
Pune And Bloomington, Colorado Springs, India, United States
06.1998 - 04.2006
  • Led the development of insurance web applications, ETL utilities, and reporting dashboards.
  • Delivered solutions using Java, ASP, Crystal Reports, Cognos, Visual Basic, C++, and PERL.
  • Coordinated with global teams to ensure timely delivery and performance optimization.

Education

Executive MBA - Global Business Leadership

Manipal University
Pune
03-2014

Master of Science - Computer Science

Pune University
Pune
06-1998

Skills

  • Enterprise IT Strategy and Transformation
  • Organizational Change Management (OCM)
  • Cloud Migrations and Architecture
  • Program and Portfolio Management (SAFe, Agile)
  • Vendor and stakeholder engagement
  • Workforce Development
  • ITSM, process optimization, KPI management

Certification

  • Google digital leader
  • AWS BUSINESS PROFESSIONAL & CLOUD ECONOMICS
  • Big Data Certification
  • Safe Agilist & CSM
  • PMP, PMI CITIZEN DEVELOPER
  • ITIL V3 & V4 (Foundation & intermediate)

Legal Status

Green Card

Technology And Tools

  • MS Office Tools, Google Docs & Notebook LM
  • AWS Cloud
  • Confluence, Agility & Jira
  • Power BI, Cognos & Crystal reports
  • Peregrine Asset Center & ETL connect
  • Java, XML, ASP, Visual Basic, C++, PERL

Timeline

Cloud Migration Lead

BNSF Railway
04.2023 - Current

ITSM Consultant

Choice Bank
03.2022 - 03.2023

Workforce Transformation Leader

TechMahindra
03.2016 - 03.2022

Delivery Head

British Telecom
04.2006 - 03.2016

Project Developer & Leader (Various Clients)

StateFarm Insurance, ChannelPoint Inc, PTC
06.1998 - 04.2006

Executive MBA - Global Business Leadership

Manipal University

Master of Science - Computer Science

Pune University

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Bhavana Joshi