Bhavana Medhi
Pineville,NC
Summary
Professional and dedicated individual with 15+ years of experience in Customer Relations, Account Management, Human Resources. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain quality of services and products. Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Asst. Manager Operation
IBM India Pvt Ltd
07.2010 - Current
- Interact with third party vendors of IBM for the purpose of Taxation, Immigration, Insurance & Forex for the employee's assignment
- Process & Issue the IBM Letter of Support to the thirdparty vendors in order to influence the employee's travel
- Notify and process the End of Assignment of the employee for the purpose of reconciliation or final settlement
- Ensures end customer delight by proactive identification of potential issues in process delivery and suggesting solutions
- Collaborates with the Employee payables team to manage assignee claims
- Ensure process compliance and adherence to the guidelines
- Ensure Client satisfaction through 100% delivery on SLAs and adherence to the Business Control Guidelines
- Perform ongoing performance assessments with appropriate follow-up, on all direct reports
- Monitoring and maintenance of agreed upon Client SLA
- Evaluate employee performance and identify hiring and training needs
- Stakeholder Management
- Analyze process workflow, employee, implement changes
- Recruitment planning and staffing
- Responsible for service delivery at optimum levels
- Ensure that Internal Controls are in accordance to client standards
- Performance Management Goals - 5 FTE
- Integration of sound principles of Quality across Organization
- Liaise with business and IT partners on release scheduling and communication of progress.
Customer Relation Executive
ITC Windsor
04.2006 - 07.2010
- Responsible for guest interaction and customer feedback
- Responsible for smooth flow of various Administrative functions
- Responsible for Quality Services being maintained at the highest standard
- Handling guest movements
- Enhancing hotel services
- Hold training classes and orientation for new recruits
- Strategic planning to increase revenue and contemplate future projections
- Monitor employee productivity and optimize procedures to reduce cost
- Generate revenue by coaching staff on effective prospecting and lead development strategies
- Integrate Lean Six Sigma Methodology supports realization of this vision
- Responsible for developing effective training programmes to enhance or address any Quality drops
- Business Continuity and Disaster Management.
Education
Master of Business Administration (Marketing & Human Resource) -
01.2006
Bachelor of Business Management (Marketing) -
01.2004
12th Standard -
01.2001
Skills
- Good
- Very Good
- Scheduling and Planning
- Staff Training and Development
- Customer Engagement
- Operational Efficiency
- Training and mentoring
- Employee Supervision
- Operational planning
- Operations Management
- Project Management
- Scheduling and Coordination
Accomplishments
- Supervised team of 25 staff members.
- Collaborated with team of 50 in project streamlining.
- Organized Recruitment Drives to support Ops deliverables
Certification
- Six Sigma White Belt - KPMG
- Undergone a community development programme at H. D Kote Karnataka
- Achieved 01st Position, Visarath Degree in Bharatnatyam.
Timeline
Asst. Manager Operation - IBM India Pvt Ltd
07.2010 - Current
Customer Relation Executive - ITC Windsor
04.2006 - 07.2010
Mount Carmel Institute of Management, Bangalore, AICTE Approved - Master of Business Administration (Marketing & Human Resource),
T.John's College, Bangalore, Bangalore University - Bachelor of Business Management (Marketing),
St Mary's College, Shillong, MBOSE - 12th Standard,
Similar Profiles
Pallavi Kumar Pallavi Kumar null
NA at IBM India Pvt Ltd, Bangalore IBM India PNA at IBM India Pvt Ltd, Bangalore IBM India P
Shruti PaintalShruti Paintal
SERVICE INTERGRATION MANAGER at Kyndryl India Pvt Ltd and IBM India Pvt LTDSERVICE INTERGRATION MANAGER at Kyndryl India Pvt Ltd and IBM India Pvt LTD
Akhila ShilpaAkhila Shilpa
Senior Project Manager at IBM India Pvt Ltd/ Kyndryl India Pvt LtdSenior Project Manager at IBM India Pvt Ltd/ Kyndryl India Pvt Ltd
Sudhir NigamSudhir Nigam
Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)
Gray AbercrombieGray Abercrombie
Vice President of Marketing and Customer Care at Daye North AmericaVice President of Marketing and Customer Care at Daye North America