Summary
Overview
Work History
Education
Skills
Timeline
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Bhavana Rao

Los Angeles,CA

Summary

Salesforce CPQ Admin with over 7 years of experience in Salesforce administration, CPQ implementation, and software quality assurance. Skilled in automating workflows, testing Salesforce CPQ configurations, and optimizing CRM processes. Adept at streamlining quote-to-cash processes and enhancing business efficiency through tailored CPQ implementations, collaborating effectively with cross-functional teams to achieve shared goals.

Overview

6
6
years of professional experience

Work History

Salesforce CPQ Admin

Sonata Software
05.2015 - 12.2017
  • Configured and validated Salesforce CPQ components, including Product Catalog, Price Books, Discount Schedules, and Quote Templates, ensuring accurate and efficient quote-to-cash workflows
  • Performed system testing and debugging of Apex triggers, validation rules, and workflow automations to ensure functionality aligned with business requirements
  • Integrated Salesforce CPQ with third-party tools like DocuSign and Conga for automated contract management and streamlined billing processes
  • Managed data migrations using Data Loader and custom scripts, ensuring seamless transitions and maintaining data integrity across Salesforce environments
  • Conducted regression testing for approval processes, pricing rules, and CPQ configuration workflows to identify and resolve defects
  • Administered Salesforce environments by configuring security settings, including role hierarchies, permission sets, field-level security, and sharing rules for multi-level organizational requirements
  • Automated Salesforce workflows using Process Builder, Flows, and Validation Rules, improving operational efficiency and minimizing manual errors
  • Designed and tested dynamic Lightning Reports and Dashboards to provide actionable insights for sales and finance teams, enhancing decision-making
  • Conducted API testing using Postman and validated data flows between Salesforce CPQ and external systems, including ERP and billing platforms
  • Provided user support, created detailed documentation, and conducted training sessions to improve adoption and enhance understanding of Salesforce CPQ and related tools

Salesforce QA Admin

Cognizant Technology Solutions
12.2013 - 11.2014
  • Conducted comprehensive testing of Salesforce applications, including Sales Cloud and Service Cloud, ensuring functionality and alignment with business requirements
  • Validated and tested Salesforce CPQ configurations, including Product Catalog, Pricing Rules, and Approval Processes, ensuring accurate quoting and invoicing workflows
  • Managed Salesforce environments, including sandbox testing, security model configuration, role hierarchy, and profile settings, to align with organizational access policies
  • Assisted in CPQ configurations, including setting up Price Books, Product Bundles, and quote templates, while ensuring compliance with client-specific requirements
  • Performed API testing using tools like Postman to validate integration with ERP systems and third-party applications
  • Executed functional, regression, and integration testing of Salesforce workflows, approval processes, and automation rules, ensuring seamless operations
  • Collaborated with developers and administrators to debug Apex triggers, Flows, and Process Builder automation, improving system reliability
  • Designed and tested reports and dashboards to provide actionable insights for sales and service teams, ensuring data accuracy and usability
  • Utilized tools like JIRA and HP ALM to manage test cases, track defects, and generate test execution reports

QA Tester/Analyst

Cognizant Technology Solutions
09.2011 - 11.2012
  • Executed performance testing for critical business applications using LoadRunner and JMeter, ensuring system scalability and stability under varying loads
  • Developed and maintained test scripts using Selenium WebDriver, TestNG, and Java, automating regression test suites to reduce manual testing efforts
  • Analyzed system performance metrics, including response times, throughput, and resource utilization, identifying bottlenecks and collaborating with developers for resolution
  • Validated APIs using tools like Postman and SOAP UI, ensuring seamless integration between system components
  • Conducted functional, integration, and regression testing across domains such as insurance, healthcare, and HR systems
  • Utilized HP ALM and JIRA for test management, defect tracking, and reporting, maintaining comprehensive test documentation
  • Liaised with cross-functional teams to refine testing strategies and optimize end-to-end application quality assurance processes

Education

Bachelor of Engineering - Computer Science

Skills

  • Salesforce CPQ: Configuration of Product Catalog, Pricing Rules, Discount Schedules, Approval Processes, and Quote Templates
  • Salesforce Administration: Role hierarchies, profiles, permission sets, sharing rules, and field-level security to ensure system access compliance
  • Salesforce Ecosystem: Experience with Sales Cloud, Service Cloud, CPQ modules, and Lightning Web Components
  • Testing & QA: Performance testing (LoadRunner and Jmeter),Functional, Regression, and API testing (Postman), along with test automation using Selenium WebDriver and TestNG
  • Technical Skills: Proficiency in SOQL, SOSL, and debugging basic Apex triggers and workflows
  • Certifications: Salesforce Certified CPQ Specialist, Salesforce Administrator

Timeline

Salesforce CPQ Admin

Sonata Software
05.2015 - 12.2017

Salesforce QA Admin

Cognizant Technology Solutions
12.2013 - 11.2014

QA Tester/Analyst

Cognizant Technology Solutions
09.2011 - 11.2012

Bachelor of Engineering - Computer Science

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Bhavana Rao