Bhavana Sridhara

Key Result Areas:

• Understand project requirements. And responsible for the developing test cases to the entire functionality. Performed Functional Testing for the application based on the test conditions.

• Involved in Weekly status reporting and official meeting. Involved in creating the Test data during test execution.

• Very Good Knowledge in Analyzing user needs and Software Requirements. Bug Reporting, Test Reporting, Traceability matrix, Issue log and Data validation. Followed Computer Systems Validation CSV Master Plan to author, review and approve CSV deliverables for systems as per GxP and FDA Assessment. Authored, reviewed and approved CSV deliverables

• Validation Project Plan, URS, UAT, Periodic Review Report, and Validation Summary Report.

• Allocated resources to manage planning and operations throughout testing cycle.

• Identified and analyzed issues during test execution, performing environment troubleshooting for accurate resolutions.

• Excellent Relationship Management skills, with the ability to conceive profitable and efficient solutions utilizing technology. Industrious individual, thrive on a challenge while working

effectively with all levels of management and the peopletherein.

· As a lead triage analyst I’ve involved in accurately analyzing customer issues and delivering effective solutions. To achieve this, I sometimes collaborate with other teams such as Development, QA, Production Support, BA and clients to gather insightful perspectives.

· Experience in working with medical, dental and vision claims.

· Worked in almost all the modules of the application, but my expertise lies in some of the modules such as

EDI, claims processing, MFM, enrollment, correspondence, JQS and CRM.

· Did variance testing for the EDI, claims, ID cards, Reinsurance modules whenever it is needed.

· Other responsibilities include guiding the team and helping them to resolve issues whenever it is needed.

· Conducted team meetings to discuss daily issue statuses, prioritize the workload, discuss if there are any blockers or concerns for any of the issues and assigned issues to the correct resources in the team.

· Conducted knowledge transfer sessions for modules such as EDI, medical claims processing, enrollment, system MFM, correspondence, JQS and CRM to onboard new team members.

· Utilized Dbeaver, Pgadmin for backend data analysis, MS excel for variance testing, MS word for documenting the analysis.

· As a Transaction Risk Investigator, I have specialized in identifying and mitigating fraud within the Amazon platform, focusing on the sellers’ side.

· I have utilized internal tools, that has demanded a strategic application of analytical skills and creative problem- solving.