Bhavani Kongana
Aurora,IL
Summary
Expertise in managing personal, corporate, and small business accounts and building long-term relationships with customers.
Having experience in Power BI and Database development technologies.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Banker position. Ready to help team achieve company goals.
I have consistently proven my ability to meet deadlines and business objectives while maintaining high standards expected of my role.
Overview
7
7
years of professional experience
Work History
Service Manager
Chipotle Restaurant
11.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Database Developer
Kensium Solutions
10.2016 - 08.2017
- Built databases and table structures for web applications.
- Modified databases to meet needs and goals determined during planning process.
- Identified issues within databases, performed troubleshooting and implemented effective solutions.
- Developed and updated databases to handle customer data.
- Coordinated with project management on database development timelines.
- Created and updated database designs and data models.
- Implemented security measures to protect vital business data.
- Delivered complex business requirements without any issues by leveraging strong troubleshooting skills and extensive oversight.
- Designed data models for complex analysis needs.
- Developed and delivered business information solutions.
Education
Bachelor of Commerce -
Nagarjuna University
MBA - Finance & HR
Lakireddy Balireddy College of Engineering
Mylavaram, Vijayawada.10.2016
Skills
- Complaint resolution
- Technical support
- Retention
- Sales Knowledge
- Communication
- Problem solving
- Customer Relation Managemment
- Workplace Safety
- Service Quality Management
- Work Planning and Prioritization
- Customer Service Management
- Shift Scheduling
- Employee Training and Development
- Staff Supervision
- Inventory Management
Timeline
Service Manager
Chipotle Restaurant
11.2022 - Current
Database Developer
Kensium Solutions
10.2016 - 08.2017
Bachelor of Commerce -
Nagarjuna University
MBA - Finance & HR
Lakireddy Balireddy College of Engineering
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