Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bhavika Barmeda

New Brunswick,NJ

Summary

Head Customer Success with over 9 years of successful experience in Sales of IT Products & Services, Positioning Cloud Products (AI/RPA/Speech analytics), Also Managed Partner Alliances, Recognized consistently for performance excellence and contributions to success in IT industry. Strengths in Sales & Marketing and Project Management backed by training in IT Products & Services.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Head - Customer Success

DGTL Innovations LLP & IdeaBridge
02.2021 - 09.2022
  • Establish Professional Relationship with key personnel in assigned enterprise accounts
  • Engage with Partners to position the cloud products/AI Chatbots/RPA
  • Involve with Inside Sales Team on Pipeline development
  • Drive & Manage Complete Sales Cycle
  • Lead successful Go-to-Market Campaigns by closely working with marketing Specialists
  • Deliver Online demonstration of Ideabridge Product
  • Work with Prospects through Value based Selling/Cross Selling & ROI Analysis

Head - Customer Success

DGTL Innovations LLP & IdeaBridge
02.2017 - 08.2019
  • Leading and delivering the portfolio to drive shareholder value and client and employee experience.
  • Delivering end-to-end business solutions that meet the business objectives
  • Showcasing Demo and Meeting Clients.
  • Managing Strategic Account Portfolio and was successful in getting new and recurring business.
  • Managing and supporting multiple Strategic Account Client projects to meet expectations related to schedule (deadlines), scope, issues, risks and quality of work
  • Manage day-to-day operational aspects of a project and scope
  • Ensure details for the group portfolio (resource, project, allocation, recruitment, etc.) is tracked and kept up to date
  • Responsible for developing new accounts, strategic planning and new clients in emerging markets through Digital Marketing. With the help of Sales Navigator and Sales Force CRM was able to manage Clients Profile and Customer relationship.
  • Accountable to do vendor profiling and help them choosing the right solution which typically an advisory firm do.
  • Meeting Clients and understanding their requirements in Detail and accordingly pitching them the Right Solution.
  • Developed strong partnership with Business, Operations, and Technology teams across Corporate and LOBs
  • Maintaining documentation such as NDA's, CRM etc.
  • Managing the team of Inside Sales.

Pre-Sales Consultant

ACCELY CONSULTING INDIA PVT LTD
04.2014 - 09.2014
  • Responding to RFP's, Preparing Proposals, Showcasing Demo and Meeting Clients.
  • Relationship management of Strategic accounts in Mumbai for SAP Solution.
  • Collaborate directly with internal stakeholders supporting and representing Strategic Account client base.
  • Responsible for developing new accounts and Project planning & Coordination in emerging markets.
  • Price negotiations and closing the deal.
  • Performing Marketing activities such as Coordinating for SAP Events, Preparation of EDM's, uploading and maintaining SAP portal etc.
  • Identifying, researching and evaluating new business opportunities, establishing contacts with clients to understand their business needs for SAP Solutions.
  • Meeting Clients and understanding their requirements in Detail and accordingly pitching them the Right Solution. Maintaining documentation such as NDA's, CRM etc.
  • Generating database for lead generation and managing the team of Inside Sales.

Account Manager

I-VALUE BRIDGE PVT LTD
11.2011 - 06.2012
  • Account Management and Team Management.
  • Relationship management of key accounts in Pune and Mumbai for intranet Solution.
  • Responsible for developing new accounts, strategic planning and new clients in emerging markets.
  • Proposal preparation, rate negotiations and closing the deal.
  • Identifying, researching and evaluating new business opportunities, establishing contacts with clients to understand their business needs
  • Determining client business requirements and working closely with creative and technical teams to deliver projects in time.
  • Responsible for processing of RFI, RFP & RFQ's and maintaining documentation.
  • Updating & maintaining CRM.
  • Efficient in Internet based databases used for company specific
  • Generating database for lead generation.

Sr. Executive - Business Development

VYOM LABS PVT LTD
11.2009 - 01.2011
  • Lead generation.
  • Team Management, coordination and reporting.
  • Key Account Management, Build a network of key contacts and relationships within key accounts & generate more opportunities from existing accounts.
  • Responsible for identifying, prioritizing and developing new business for Solutions & Services through cold calling and other medium of Lead Generation.
  • Interacting with prospects, understanding their requirements, providing product details, scheduling meetings, arranging demo sessions for them and coordinating with the various internal departments for technical discussions.
  • Generating Purchase Orders to OEM's (BMC, HP, IBM, and Oracle), managing invoicing to clients & keeping a close check on the post sale implementation at the client side.
  • Responsible for processing of RFI, RFP & RFQ's and maintaining documentation.
  • Updating & maintaining CRM.
  • Generating database for lead generation management.
  • Generating leads for ITSM conferences, coordinating & managing & conference activities.

Education

Master in Business Administration - Marketing & IT

Balaji Institute of Modern Management (BIMM)
Pune, Maharashtra
06.2009

Bachelors of Commerce - Accounting and Finance

St. Vincent Palloti College Raipur
Raipur, Chhattisgarh
06.2006

Skills

  • Sales and Marketing
  • Partner Alliances
  • Growing Start-up Organisations
  • Account Management
  • Customer service experience
  • Documentation and reporting
  • Presentations and public speaking
  • Schedule & coordination
  • Resource planning
  • Stakeholder Management
  • Problem Solving
  • Interpersonal Skills
  • Communication
  • Analytical
  • Relationship Management
  • Salesforce
  • Sales Navigator
  • Hub Spot
  • Microsoft Office

Certification

  • Google Digital Unlocked
  • Attended ITIL V3 foundation
  • SAP Sales & Marketing Training

Timeline

Head - Customer Success

DGTL Innovations LLP & IdeaBridge
02.2021 - 09.2022

Head - Customer Success

DGTL Innovations LLP & IdeaBridge
02.2017 - 08.2019

Pre-Sales Consultant

ACCELY CONSULTING INDIA PVT LTD
04.2014 - 09.2014

Account Manager

I-VALUE BRIDGE PVT LTD
11.2011 - 06.2012

Sr. Executive - Business Development

VYOM LABS PVT LTD
11.2009 - 01.2011

Master in Business Administration - Marketing & IT

Balaji Institute of Modern Management (BIMM)

Bachelors of Commerce - Accounting and Finance

St. Vincent Palloti College Raipur

Similar Profiles

  • Asif Ansari

    Asif AnsariAsif Ansari

    Team Manager at Omaza Innovations LLPTeam Manager at Omaza Innovations LLP

  • Shabaaz Pathan

    Shabaaz PathanShabaaz Pathan

    Senior HR Business Partner at SLA Innovations LLPSenior HR Business Partner at SLA Innovations LLP

  • HARSH PANDEY

    HARSH PANDEYHARSH PANDEY

    Product Manager at Spec Innovations LLPProduct Manager at Spec Innovations LLP

  • Nadia Elieff

    Nadia ElieffNadia Elieff

    Social Media & Communications Assistant at Rutgers Office of Veteran and Military Programs and ServicesSocial Media & Communications Assistant at Rutgers Office of Veteran and Military Programs and Services

  • Jessica St louis

    Jessica St louisJessica St louis

    Elementary School Teacher at Pan American Academy Charter SchoolElementary School Teacher at Pan American Academy Charter School

CREATE PROFILE