Bhavika Desai

Clinical & Operational Expertise

• Reviewed and verified all medications prior to dispensing to minimize errors and ensure safety, including allergy checks, polypharmacy, drug–drug/food interactions, renal dosing, and overall clinical appropriateness.
• Collaborated with providers to resolve medication-related concerns and optimize patient care.
• Delivered clear, effective medication counseling to ED providers, hospitalists, nurses, and patients.
• Researched and provided evidence-based pharmacological information to healthcare professionals.
• Participated in clinical initiatives such as IV-to-oral conversions, antibiotic stewardship, and opioid stewardship.
• Oversaw dispensing, chain of custody, and accountability of controlled substances.

Compliance & Quality Assurance

• Ensured compliance with USP 795, 797, and 800 standards for sterile and non-sterile compounding, as well as hazardous drug handling.
• Prepared, dispensed, and monitored medications and IV admixtures to ensure proper prescribing and effectiveness.
• Maintained adherence to state and federal regulations and site-specific policies governing medication management.

Leadership & Technical Skills

• Supervised and guided ancillary pharmacy personnel, ensuring accuracy and efficiency.
• Troubleshot and maintained pharmacy automation systems, including Omnicell XR2, MedCarousel, and unit-dose packaging devices.

Overnight Shift Contributions

• Managed drug storage areas, ensuring cleanliness, organization, and regulatory compliance.
• Streamlined pharmacy operations by prioritizing tasks, maintaining proper inventory, and optimizing medication organization.
• Responded to emergency situations calmly and effectively, coordinating with providers for optimal outcomes.
• Supported team cohesion and a positive work environment while maintaining high productivity.
• Stayed current with advances in pharmacy practice through continuing education and literature review.

• Verified prescriptions for accuracy, appropriate dosage, labeling, and potential drug–drug/allergy interactions to ensure patient safety.
• Provided patient counseling on proper medication use, potential side effects, and differences between brand-name and generic drugs.
• Collaborated with physicians to prevent harmful interactions, eliminate therapy duplications, and ensure cost-effective treatment options.
• Guided patients in selecting appropriate over-the-counter medications after assessing symptoms.
• Delivered clear pharmacological education by answering patient questions and addressing concerns regarding medication use.
• Reviewed insurance coverage and obtained prescription authorizations to support timely, efficient, and affordable patient care.

• Mentored pharmacy technicians and trainees by providing guidance on procedures, medical protocols, and workflow efficiency.
• Counseled patients on prescription and over-the-counter medications, including dosage, timing, storage, side effects, and potential drug interactions.
• Promoted preventive health by administering flu immunizations and supporting patient well-being initiatives.
• Researched insurance coverage and secured prescription authorizations to ensure timely and cost-effective patient care.
• Verified incoming drug inventories, reconciled discrepancies, and maintained accurate records in the pharmacy system.
• Ensured prescription accuracy by checking labeling, dosages, and interactions prior to dispensing.
• Developed and implemented clear customer service practices to improve patient satisfaction and pharmacy loyalty.

• Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
• Checked prescriptions for proper contents and labeling.
• Counseled patients on proper use of medications, responding to questions and discussing side effects of both specific brand-name and generic pharmaceuticals.
• Recommended over-the-counter medications for patients after assessing symptoms. Promoted health and well-being of patients by administering flu immunizations.
• Administered COVID vaccinations. Performed various COVID testings.
• Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications. Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Reviewed packages and medication bottles for proper labeling before distributing to patients.

• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
• Consult with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
• Counted, measured, and compounded medications following standard procedures
• Answer incoming phone calls and addressed questions from customers and healthcare providers Communicate instructions to patients or caregivers about proper use and storage of drugs Manage prescriptions and OTC inventory
• Perform COVID-19 Testing
• Screen patients for various vaccinations.

• Prepared medication carts for each floor
• Fill and verify inventory of Pyxis automated medication dispensing unit daily
• Unit dose medication from bulk container, prepare syringes for liquid medication administration and pull expired medications from shelf
• Completed daily audit like adverse drug reaction audit, control substance use audit, etc.

• Collaborated with healthcare professionals to ensure optimal patient care
• Reviewed patients' records to determine the appropriateness of medication therapy Keep accurate documentation of medication plans and patient progress
• Assess the results of patient's medication therapy
• Counsel patients regarding their medications therapy
• Reviewed and updated patients' medications for Diabetes Clinic by reaching out each pharmacy used by patients Helped patients to get their medications by providing knowledge about saving coupons.

• Greet and assist customers in a professional manner
• Communicate with customers and doctors' office via telephone as needed
• Process prescriptions - including translation of prescription, counting and measuring drugs, capping bottles and labeling
• Educate patients on possible drug interactions, potential side effects and optimal methods of administration Performed patient counseling on prescription and OTC medications
• Assisted pharmacist in arrangement of flu shot clinic
• Administered requested vaccines directly to patients under supervision of pharmacist
• Compared prescription details against safety standards and insurance requirements to support patients Interacted with healthcare professionals to support timely and proper processing of prescriptions
• Made phone calls for new prescriptions, data verifications, requesting refills and pick up calls.

• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys Collected, arranged and input information into database system.
• Evaluated performance and policies against metrics.
• Suggested improvement plans to pharmacy manager

• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
• Solved customer problems in-person or over telephone
• Assistance with placing orders, navigating systems and locating items
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use
• Stocked, labeled and inventoried medication to keep accurate records
• Verified patient data and billing information to discover and resolve erroneous bills due to system errors Resolved non-routine issues like third party billing, computer system and customer service issues Inventory management by ordering medications
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Counted, measured and compounded medications following standard procedures
• Answered incoming phone calls and addressed questions from customers and healthcare providers.