Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bhavin Bulsara

Anaheim,CA

Summary

Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills.

Detailed Desktop Support talented at providing technical assistance to clients regarding software and hardware issues. Proficient in detecting and removing malware, creating network setups and managing networking issues based on internal and external servers.

Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs.

Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows, Linux and Mac platforms. Offering 10+ years of experience configuring, installing and maintaining computer and telephone systems. Well-versed in efficiently resolving issues and tickets with highest standard of service and support.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Desktop Support Engineer

Ultragenyx
08.2023 - Current
  • Monitored systems in operation and quickly troubleshot errors.
  • Walked individuals through basic troubleshooting tasks.
  • Documented and updated known fixes in knowledge base for future reference.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
  • Monitored system performance to maintain system integrity.
  • Documented support interactions for future reference.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Closed over 150 plus tickets per month

Desktop Support Analyst

Nielsen
07.2016 - 07.2023
    • Installed and maintained Windows and desktop software, service packs, patches and anti-virus updates for clients.
    • Assisted Multiple clients daily by gaining remote access to computers and manipulating applications.
    • Maintained current knowledge of Windows and Mac operating systems.
    • Troubleshoot various technical issues dealing with printers, network and phone systems.
    • Directly supported in-house service ticket software for non-emergency user-related issues.
    • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
    • Supported and maintained user account information.
    • Provided on-site and remote technical support to users.
    • Diagnosed and troubleshot hardware, software and network issues.
    • Researched and identified solutions to technical problems.
    • Configured hardware, devices, and software to set up work stations for employees.
    • Installed and configured operating systems and applications.
    • Responded to customer inquiries and provided technical assistance over phone and in person.
    • Installed, configured and maintained computer systems and network connections.
    • Removed malware, ransomware, and other threats from laptops and desktop systems.
    • Maintaining user accounts in Active Directory
    • Refreshed in-house and remote users.
    • Delivered Tier 1 and Tier II support, addressing both common and escalated technical issues for 100+ onsite and offsite employees.
    • Enroll Mac in JAMF.

Desktop Support

CompuCom
06.2015 - 07.2016
  • Purchased, setup and installed new computers.
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
  • Worked with various systems, software and peripherals.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and Group policies.
  • Providing technical support to end-users in production-driven environment with minimal supervision.
  • Maintaining user accounts in Active Directory.

Independent Contractor

Geeks On Site
04.2013 - 06.2015
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Backup of data as necessary in order to restore functionality.
  • Offering technical support on-site or via phone or email.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Education

Bachelor - International Business

University of North Carolina At Charlotte
Charlotte, NC
05.2003

Skills

  • End-User Support
  • Diagnostic Abilities
  • System Administration
  • Hardware and Software Repair
  • LAN and WAN Assessment
  • Troubleshooting Skills
  • Computer System Repair
  • Issue and Resolution Tracking
  • Operational Support
  • Resolve Technical Problems
  • Networking
  • Remote Assistance
  • Agile
  • ITIL
  • Cloud-Based Software Deployment
  • Computer Hardware Knowledge
  • Tracking and Documentation
  • Access Management Software
  • Technical Writing
  • Knowledge Base
  • Azure

Languages

Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Desktop Support Engineer

Ultragenyx
08.2023 - Current

Desktop Support Analyst

Nielsen
07.2016 - 07.2023

Desktop Support

CompuCom
06.2015 - 07.2016

Independent Contractor

Geeks On Site
04.2013 - 06.2015

Bachelor - International Business

University of North Carolina At Charlotte

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Bhavin Bulsara