Bhavna Kshatriya
Miami,FL
Summary
Experienced Data and Informatics Analyst with 2 years expertise in EHR analysis, security access, and physician onboarding. Skilled Nuance Management Administrator, adept at implementing Epic modules. Salesforce Administrator Intern with mobile app development proficiency. IT Coordinator excelling in system efficiency, project management, and cybersecurity enforcement. Strong communicator ensuring project success within budget constraints.
Overview
6
6
years of professional experience
Work History
Clinical Informatics Analyst I
Mount Sinai Medical Center
09.2022 - Current
- Transformed patient care quality by implementing clinical informatics systems and processes, utilizing advanced SQL queries to meticulously analyze Electronic Health Record (EHR) datasets, with a specific focus on SER, EMP records, and Provider Demographics for a workforce of 1300+ employees.
- Oversaw physician security access, profiles, and role-based controls, conducting independent analyses to optimize onboarding processes and swiftly address system issues for a seamless experience.
- Served as a skilled EpicCare Analyst, implementing and customizing Epic modules, aligning them with organizational requirements and industry best practices to enhance operational efficiency.
- Exhibited proficiency as a Nuance Management Administrator, managing Dragon Medical One Speech Recognition projects.
- Functioned as a dedicated project manager for Dragon upgrades, ensuring effective execution and seamless functionality.
- Independently managed the EpicCare Mobile Application Haiku, integrating it with other healthcare systems and implementing user-requested features.
- Conducted workflow analysis within the EpicCare system, identifying optimization opportunities.
- Provided user training on EpicCare functionality and offered ongoing support for smooth system operation.
- Collaborated with cross-functional teams to integrate EpicCare into the healthcare IT landscape.
- Participated in system upgrade projects, performing maintenance tasks, updates, and configurations.
- Generated reports using Epic's reporting tools, Reporting Workbench, and SlicerDicer, performing data analysis for decision-making.
Salesforce Administrator, Intern
NSIT Solutions LLC
03.2022 - 07.2022
- Developed Residential Society Management mobile app using Salesforce App Builder.
- Managed maintenance records and oversaw member, visitor, and staff details.
- Established and maintained relationships, including custom and standard Salesforce objects.
- Designed efficient page layouts for optimal user experience.
- Proficient in Salesforce standard objects: Accounts, Contacts, Opportunities, Campaigns, Cases, Leads, Reports.
- Tailored home, app, and record pages for UI optimization.
- Contributed to component creation and customization: objects, reports, dashboards, tabs, tags.
- Utilized declarative features for process automation: validation rules, workflows, approval processes.
- Implemented automation strategies for streamlined business processes.
- Expert in Salesforce App Builder for mobile app development and Salesforce.com customization.
IT Coordinator | IT Tech Support
911-Support
05.2018 - 05.2019
- Improved system efficiency through the implementation and maintenance of hardware and software solutions.
- Monitored and maintained computer services, troubleshooting technical problems to ensure seamless operations.
- Provided swift end-user support, resolving technical issues promptly to minimize disruptions.
- Set up profiles, emails, and authorized application access while assisting with password-related glitches.
- Managed IT projects, ensuring timely delivery within budget constraints.
- Enhanced cybersecurity by developing and enforcing comprehensive policies.
- Trained emplyoees on IT protocols and application usage.
- Assisted 200+ employees in the rollout of new applications and operating systems.
- Replaced damaged/malfunctioning hardware and reported new part requirements.
- Generated reports on the status of company hardware and software inventory.
- Provided detailed project status updates to stakeholders and executive management.
Intern, IT Coordinator
911-Support
11.2017 - 04.2018
- Analyzed and resolved technical issues by collaborating with teams.
- Provided end-user support via phone, email, and personnel requests.
- Collaborated with network and server administrators to address complex technical issues.
- Conducted research, updated spreadsheets, and produced timely reports.
- Contributed to a positive team environment through group projects and presentations with fellow interns..
Education
Master of Science (MS) in Information Systems - Business Intelligence
Pace University, Seidenberg School of Computer Science And Information Systems
New York, NY01.2022
Master of Engineering (ME) in Electronics and Communication - Communication Systems
Lok Jagruti Institute of Technology
India08.2017
Bachelor of Science - Electronics And Communications Engineering
Sabar Institute of Technology
India08.2014
Technical Skills
Database Management: SQL Server, MySQL, Electronic Health Record(EHR)
Software: Microsoft Office (Excel, PowerPoint, Word), Asana, JIRA, ArcGIS Pro, Tableau, Salesforce Mobile App Builder, Salesforce's Lighting App builder, EPIC, Dragon Medical One, Haiku, Slicer-dicer, Ivanti, PuTTY, MATLAB
Operating Systems: Kali Linux, Microsoft Windows, MacOS, Ubuntu
Certification: CCNA, Google Analytics for beginners, Epic Ambulatory
Programming languages: C, C++, Python, SQL
Relevant Coursework
Project and Chain Management | Database Management Systems | Introduction to Coding (Python) | Information System Design and Development | Business Data Communication | Information Security and Control | Customer Relationship Management | Database Programming |Information Security Planning and Policy
Timeline
Clinical Informatics Analyst I
Mount Sinai Medical Center
09.2022 - Current
Salesforce Administrator, Intern
NSIT Solutions LLC
03.2022 - 07.2022
IT Coordinator | IT Tech Support
911-Support
05.2018 - 05.2019
Intern, IT Coordinator
911-Support
11.2017 - 04.2018
Master of Science (MS) in Information Systems - Business Intelligence
Pace University, Seidenberg School of Computer Science And Information Systems
Master of Engineering (ME) in Electronics and Communication - Communication Systems
Lok Jagruti Institute of Technology
Bachelor of Science - Electronics And Communications Engineering
Sabar Institute of Technology
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