Summary
Overview
Work History
Education
Skills
Volunteer Experience
Accomplishments
Timeline
Generic

Bhavna Patel

Guilford,CT

Summary

Results-driven Sales Manager bringing 15+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.

Overview

22
22
years of professional experience

Work History

District Manager

Dunkin
Guilford, CT
11.2022 - Current
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Resolved customer complaints regarding sales and service.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Oversaw regional and local sales managers and staff.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Drove district growth through program quality, sales initiatives and customer service.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Collaborated with Managers to improve performance and grow sales.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Coached, developed and motivated team to achieve revenue goals.
  • Cultivated positive rapport with associates and team leadership.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Maintained updated knowledge through continuing education and advanced training.

Store Leader

7-Eleven
West Haven, CT
11.2021 - 10.2022
  • Helped each team increase business with improved approaches to planning and product line management.
  • Coordinated with vendors for ordering supplies, equipment, and other materials.
  • Answered customer queries and complaints and provided prompt solutions.
  • Analyzed sales figures and implemented strategies to increase revenue.
  • Handled customer transactions and balanced cash drawers.
  • Prepared weekly and monthly reports on sales trends, competitor activities.
  • Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Developed store budgets, monitored expenditures and completed financial reports.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Prepared merchandise for purchase or rental.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
  • Placed special orders or called other stores to find desired items.
  • Met coverage needs by coordinating effective schedules and delegating team member assignments.
  • Greeted customers to determine wants or needs.
  • Resolved customer service issues to ensure customer satisfaction.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
  • Computed purchases and received and processed cash or credit payment.
  • Managed all aspects of store operations including staffing schedules, budgeting.

District Manager

Dunkin' Donuts
New Haven, CT
09.2014 - 11.2021
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Resolved customer complaints regarding sales and service.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Drove district growth through program quality, sales initiatives and customer service.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Supported sales team members to drive growth and development.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
  • Organized promotional events in order to drive sales volume in the district's stores.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Coached, developed and motivated team to achieve revenue goals.
  • Cultivated positive rapport with associates and team leadership.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.

Franchisee (Owner)

7-11
Stratford, CT
02.2002 - 10.2010
  • Analyzed data from various sources including POS systems, customer feedback surveys. to identify areas of improvement in operational efficiency within the franchisee's business.
  • Managed budgets allocated for advertising campaigns designed specifically for each individual location owned by the Franchisee.
  • Created monthly financial reports and presented them to senior management.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Recruited qualified personnel for open positions at each location within the franchisees' businesses across different regions.
  • Coordinated activities between franchisor headquarters and local franchises, ensuring timely implementation of corporate initiatives at the franchisee level.
  • Scheduled average of 17 employees per location to keep shifts well-staffed.
  • Ensured compliance with all applicable laws, regulations, policies, procedures. related to running a franchisee business.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Secured long-term accounts, managing sales plan activities to promote brand effectiveness.
  • Reviewed customer feedback surveys and worked with employees to improve customer service standards.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Developed a comprehensive training program for new employees at the franchisee's business.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Negotiated contracts with vendors in order to secure favorable terms for goods and services purchased by the franchisee's business.
  • Planned promotional events that increased store traffic and generated revenue growth for the franchisee's business.
  • Oversaw daily operations of multiple locations within a designated region while meeting budget targets set by senior management.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed policies and procedures for the organization.
  • Kept up-to-date on regulatory changes affecting business operations.

Education

Bachelor Of Commerce - Accounting & Economics

Mumbai

Skills

  • Leadership Development
  • Market Research
  • Budget Management
  • Financial Management
  • Staff Recruiting
  • Workforce Development
  • Operations Oversight
  • Business Development
  • Team Building Practices
  • Goal Setting and Performance Metrics
  • Policies and Procedures
  • Operations Management
  • Leadership Skills
  • Recruiting and Hiring
  • Customer Service
  • Employee Scheduling

Volunteer Experience

  • Yale Hospital by supporting the staff and cheering them by bringing them food & beverages at the working locations
  • Southern University by participating with them for any sporting activities and fulfilling their needs to keep it open and serve the students throughout
  • Sikorsky employees in the year 2003/2004 when the company employees went on strike. I served them with bringing food & beverages. I supported all the security level of the town that part of the year which I truly enjoyed.

Accomplishments

  • Retailer Initiative Award 2006, over all 25,000 - 7-Eleven locations in the world. In Recognition For Consistently Serving The Challenging Needs Of Your Customer For Their Convenience.

Timeline

District Manager

Dunkin
11.2022 - Current

Store Leader

7-Eleven
11.2021 - 10.2022

District Manager

Dunkin' Donuts
09.2014 - 11.2021

Franchisee (Owner)

7-11
02.2002 - 10.2010

Bachelor Of Commerce - Accounting & Economics

Mumbai

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Bhavna Patel