Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Bhavna Patel

Canton,Michigan

Summary

Healthcare Administrator with 22+ years of comprehensive experience in the pharmaceutical field, demonstrating a proven track record in pharmacy operational management, compounding, and customer service. Showcases exceptional leadership capabilities in managing employee schedules, maintaining inventory, and handling billing. Renowned for meticulous attention to detail and robust analytical skills, ensuring accurate data entry and effective resolution of insurance claims. Committed to ensuring patient safety and satisfaction through proactive communication and collaboration with medical professionals.

Recent license with foundational knowledge in Nursing Home Administration and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a career and make meaningful contributions with commitment and drive.

Overview

13
13
years of professional experience
1
1
Certification

Work History

PHARMACY OPERATION MANAGER • PHARMACY SPECIALIST
02.2012 - Current
  • Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
  • Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
  • Ensured that all pharmacy staff members were trained on proper medication handling practices.
  • Conducted periodic audits of all pharmacy operations to verify the accuracy and completeness of documentation.
  • Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
  • Established quality assurance standards for all aspects of pharmacy operations.
  • Collaborated with medical professionals to provide patient care services promptly.
  • Resolved customer complaints promptly while maintaining a high level of professionalism.
  • Maintained accurate records of financial transactions related to pharmacy operations.
  • Assisted pharmacists in providing customers or health care providers with medication information or advice.
  • Reviewed invoices from vendors for accuracy prior to payment processing.
  • Coordinated with insurance companies regarding billing issues or payment disputes.
  • Created reports summarizing key performance metrics related to pharmacy operations.
  • Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
  • Prepares and updates MARS and POs as necessary
  • Manages Infusion and specialty medication requests
  • Prepare Infusion using Advantage bags and Mini bags
  • Provide Per Diem and NOC pricing and formulary interchange to nursing staff

PHARMACY LOGISTICS SPECIALIST - TRINITY HEALTH
07.2021 - 08.2022
  • Monitor and maintain the pharmacy inventory.
  • Repackaging of products not commercially available in unit doses or needing a readable barcode
  • Process and maintain related documentation as licensing, accreditation, and regulatory agencies require.
  • Place purchase orders, receive pharmacy supplies, and confirm product integrity, accuracy, and expiration dating according to department standards.
  • Collaborates with suppliers to resolve discrepancies or other problems.
  • Responsible for receiving and restocking medication and supplies in appropriate storage locations.

Education

Doctorate - Healthcare Administration

Capella University
07.2025

Certificate - LTC

Ferris State University
08.2024

MS - Healthcare Administration

Capella University
01.2024

BS - Healthcare Administration

Capella University
05.2023

Associate - Accounting

University of Phoenix
01.2004

Skills

  • Leadership
  • Problem-solving
  • Customer Service
  • Attention to detail
  • Insurance Billing
  • Microsoft Office Suite
  • Prior Authorizations
  • Infusion
  • Scheduling
  • Inventory Management
  • Accounting
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Time management
  • Multitasking Abilities
  • Flexible and adaptable
  • Dependable and responsible
  • Computer skills
  • Active listening

Accomplishments

* Nursing Home Administration License ( MI)

* PTCB Certification

* Pharmacy Technician License ( MI)

Certification

PTCB Certification & Michigan Pharmacy Technician License

Timeline

PHARMACY LOGISTICS SPECIALIST - TRINITY HEALTH
07.2021 - 08.2022

PHARMACY OPERATION MANAGER • PHARMACY SPECIALIST
02.2012 - Current

MS - Healthcare Administration

Capella University

BS - Healthcare Administration

Capella University

Associate - Accounting

University of Phoenix

Doctorate - Healthcare Administration

Capella University

Certificate - LTC

Ferris State University

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Bhavna Patel