Bhavna Singh
Katy,USA
Summary
Organized, outgoing, and dependable candidate who manages multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the team goals. I aim to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Clinic Team Leader
CORE
01.2019 - Current
- Increased patient satisfaction by implementing efficient scheduling and appointment management systems.
- Enhanced team collaboration through regular meetings, clear communication, and shared decision-making processes.
- Developed comprehensive training programs for new staff members, resulting in improved performance and confidence.
- Streamlined clinic operations by identifying areas of inefficiency and implementing targeted improvements (example: Patient wait time).
- Fostered positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities.
- Maintained compliance with industry regulations through thorough documentation, reporting, and training initiatives.
- Saw between 30 to 38 patients daily, coordinated all clinical activities to create positive patient experience.
Outdoor Sales Representative - Department Lead
Dick's Sporting Goods, Inc
05.2017 - 11.2018
- Increased sales revenue by establishing and maintaining strong client relationships.
- Delivered outstanding customer service to ensure repeat business and referrals.
- Provided ongoing support to existing customers, addressing concerns or questions promptly and professionally.
- Mentored junior team members to help them achieve their individual performance goals.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Managed weekly shipments consisting of 200+ plus boxes of footwear and clothing items.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ09.2023
Associate of Arts - Fine Arts
Houston Community College
06.2010
MA Certification - Medical Assisting
Bryman College
10.2006
Skills
- Clinical supervision
- Patient care coordination
- Space planning
- Microsoft Word / Powerpoint / Excel / Teams / Outlook
- Scheduling
- Multitasking
- Marketing
- HIPAA compliance
- Prior authorization & appeal experience
- Inventory management
- Insurance & claim experience
- Employee recruitment and training
- WPM: 55
- Customer service
- Money mangement
- Attention to detail
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets, injection logs, sign-out sheets and contact information.
- Used Microsoft Excel and Word to create training guides for students, interns and new employees.
- Supervised team of 9 staff members at a private practice.
LANGUAGES
English - Full Professional
Native or Bilingual
Hindi - Professional Working
Limited Working
Interests
- Baking
- Reading
- Crocheting
- Traveling
- Painting
- Gym Workouts
Timeline
Clinic Team Leader
CORE
01.2019 - Current
Outdoor Sales Representative - Department Lead
Dick's Sporting Goods, Inc
05.2017 - 11.2018
Associate of Arts - Fine Arts
Houston Community College
MA Certification - Medical Assisting
Bryman College
Bachelor of Science - Healthcare Management
University of Phoenix
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