BHAVYAKUMAR MISTRY
Hampton, VA,USA
Summary
Seeking an entry-level position in the field of cybersecurity to apply theoretical knowledge and gain practical experience while contributing to an organization's information security initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Externship
Empower Information Systems
03.2024 - 04.2024
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- I assisted in setting up and configuring computers for clients, ensuring proper installation and functionality.
- I participated in the recycling process of laptops and computers, which included disassembly and component sorting.
- I engaged in discussions with employees to gain insights into various aspects of the company's operations and technology practices.
Hotel Receptionist
Red roof inn
07.2022 - Current
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
- Promoted additional hotel facilities and services to enhance customer experiences.
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
- Processed customer bookings through Oracle Hospitality and prepared registration cards to ensure smooth check-in processes.
- Assisted guests with mobility impairments, making sure they were comfortable and looked after.
- Promoted hotel amenities during check-in to boost sales and enhance stay.
- Answered telephone calls with positivity and professionalism to uphold hotel reputation.
Mobile Repair Technician
AZ Phone Repair
06.2022 - 05.2023
- Tested and repaired phones and other IT devices such as laptops, Mobiles and iPads.
- Conducted thorough device diagnosis, identifying and fixing issues efficiently to support customer satisfaction.
- Kept accurate records of customer information, repairs and device details, maintaining compliance with account security policies.
- Kept customers updated on progress of repairs to provide excellent customer service.
- Conducted phone repairs daily, fixing issues within timelines provided.
Front Desk Receptionist
Jimmy pizza
07.2021 - 07.2022
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
- Managed high volume of face-to-face, online and telephone bookings, upholding customer service standards in every interaction.
- Completed cash, credit card and foreign exchange transactions, reconciling at end of shift to balance register.
Front Office Assistant
7eleven
07.2020 - 07.2021
- Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Welcomed visitors with warmth and professionalism, providing exceptional customer care throughout guest visits.
Front Office Assistant
Dairy Queen
05.2016 - 06.2020
- Answered phone calls promptly, speaking clearly and politely to quickly resolve customer queries.
- Used excellent time management and organisation skills to effectively prioritise administrative duties.
- Handled day-to-day administrative tasks effectively and efficiently, aiding smooth front-of-house operations.
Education
B.sc in Computer and Information Science - Cyber and Information Security Technology - Cybersecurity Track
ECPI University
High School Graduation -
Jefferson County
05.2020
Skills
- Problem-solving
- Google Workspace
- Administrative skills
- Multitasking ability
- Communication skills
- Critical Thinking Skills
- Identifying Risks
- Active Listening
- Patience and Tolerance
- Microsoft Office
- Guest Relations
- Teamwork and Collaboration
CIS207- Course Project (Hospital Network)
In my final networking class, we worked on a project to merge three medical offices' networks into one secure system to meet HIPAA regulations and avoid fines. The existing network had various connectivity issues, and we had six weeks to fix it. As a Network Engineer, I set up and secured office networks to ensure smooth operations. I used firewalls and other tools to protect data and comply with HIPAA and FERPA regulations. I fixed technical issues like IP conflicts and DHCP problems to maintain network stability. Working closely with my team, I improved communication and made adjustments to enhance network performance. I also helped create presentations that documented our work and ensured regulatory compliance. Overall, I contributed to building a secure and reliable network for the office.
Certification
- Level 2: Excel Yellow Belt, McGraw Hill- Oct 2023
- Level 2: Word Yellow Belt, McGraw Hill - Sept 2023
- Level 2: PowerPoint Yellow Belt, McGraw Hill- Sept 2023
- Technical Support Fundamentals from Google
Timeline
Student Externship
Empower Information Systems
03.2024 - 04.2024
Hotel Receptionist
Red roof inn
07.2022 - Current
Mobile Repair Technician
AZ Phone Repair
06.2022 - 05.2023
Front Desk Receptionist
Jimmy pizza
07.2021 - 07.2022
Front Office Assistant
7eleven
07.2020 - 07.2021
Front Office Assistant
Dairy Queen
05.2016 - 06.2020
B.sc in Computer and Information Science - Cyber and Information Security Technology - Cybersecurity Track
ECPI University
High School Graduation -
Jefferson County
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